Companion Animal Hospital

On 6-13-I saw Mr [redacted] for what the owner thought was a broken tooth Upon sedating the cat and examining the mouth, we noted a inch long cut in the roof of the mouth I placed stitches to help close up the wound although it was obviously a wound that occured several days prior We did not extract a tooth, however we did give the patient an anti-inflammatory injection that lasts for days, an antibiotic injection that lasts for weeks and kept the cat over night at no charge Upon release, I pesonally spoke with the owner to explain that Mr [redacted] had a very bad cut on the roof of his mouth and recommended he eat soft food for a day or so I gave her a free can of food to take home On 6-16-we called the owner back to check on the patient and Mrs [redacted] said Mr [redacted] was "doing very well and is eating and drinking normally." She called back a few weeks later with another issue, however said she had no money to pay, thus we referred her to [redacted] (a non profit veterinary clinic) to receive care for her cat [redacted] has no record of her bringing in Mr [redacted] for care We spent a lot of time and effort ensuring this client knew exactly what we found, what we did & how to care for Mr [redacted] once home This person simply wants free veterinary care as we have done everything and more required to properly treat Mr [redacted] for his initial problem She has never returned for additional care or told us he had an infection We do not intend to see this client again nor will I be giving her any refund since the medications we administered cost money Just because the cat now has another issue does not negate that fact that we treated him right for the issue he was originally brought in for over a month ago Dr [redacted]

I have just left a message for Mr [redacted] in order to resolve any issues he may have, if related to our work Any issues regarding our repairs as per the estimate we will make sure to take care of I could not get ahold of the customer, once we receive a call back we will see what we could do Thank you for your timeJay S [redacted] - Manager - 317-842-

This letter is in reference to a billing dispute notification with the reference number [redacted] The patient, owned by a client in Middleburg, PA, was presented to Companion Animal Hospital (CAH) on January 5, for a possible gastrointestinal foreign bodyShe was given two estimates at that timeOne was for hours of medical therapy with a range of cost of $438,64-The second estimate was for surgery with a range of $888.12- $The owner chose to do medical therapy rather than surgeryAfter completing radiographs and blood work, an attempt was made to contact the owner at 4:pm by DrStowell-H [redacted] A message was left on the cellphone indicating that the blood work suggested there was GI bleeding and the radiograph were strongly suggestive of an obstructionThe need for follow up radiographs the next morning was left on the cellphone.The patient's status had deteriorated by the next morning, DrKubat attempted to reach the owner at 8:00am to indicate an immediate, critical need for surgery in order to save the patient's lifeThe owner called back at 8:25am and spoke with DrKubatThe doctor told the owner that depending on the seriousness of what we might find in surgery, we may not be able to safely perform the elective procedures that were quoted in the estimateComplications from obstruction can be Severe and we wouldn't know the extent until wo get into her abdomenThe owner agreed to proceed with surgery.Instead of being a simple straight forward single enterotomy incision and closure with one surgeon, what was found in the abdomen required two surgeons and twice the amount of time that was originally quoted on the estimate signed by the owner, The client was billed for one rather than two hours for each surgeon's time in the operating room, as a way of helping defray extra expensesThe client was billed for minutes of anesthesiatime which was the actual amount of time the patient was in the operating roomThere were multiple enterotomy sites and a single gastrotomy siteDue to the jejunum being dark purple in color rather than a healthy pink, additional medications were administered to stabilize the patientThe abdomen had to be flushed multiple times to limit peritonitis from occurringAll these life-saving measures had to be taken at a moment's noticeNone of these complications could have been accurately predicted prior to opening the dog's abdomen.Surgery started at 10:20am and ended at 12:20pmAt am, Amber R [redacted] CVT, called the ?wner to tell her that the operation was going to be much more involved and that the surgeons would not be able to safely spay, nor tack her stomach at that timeAt 12:30pm, DrKubat called the owner and told her that the patient's SI was very compromised and that she would require overnight care at the local emergency hospitalShe was told that due to the severity of the patient's illness, additional pain medications (CRI of MLK) and antibiotics were neededAt 5:00pm DrBeth M [redacted] called and spoke with the client's husband to report the dog was resting comfortably, but the repeated severe bloody diarrhea was due to the compromised intestinesThe surgery was complicated due to the rope toy stuck throughout the intestinesHe was told that the dog won't be out of the woods for another hoursThe dog needs to go to AEC for overnight careOwner said he would come pick up the patient at 6:pm.The patient was transferred to the local emergency hospital for continued critical care overnightThe owners were told that the prognosis was guardedThe patient lived through the night and the owner's transferred her back to our hospital the morning of January 6th, for further careThey were given an estimate for care for $267.31-$At 8:30am DrMcCaffery spoke with client to say that the Klooked much better that morning, we would offer water that morning and if no vomiting would try to start bland diet, if she is able to eat and hold it down we will change to oral meds and send homeAt 4:pm 4:pm DrMcCaffery spoke with client and explained that the patient was still not eatingShe was drinking water, with no vomiting but the client declincdrcfcrral due to financial restrictionsExplained we would turn fluids down and give pain meds and let her rest here overnightThe following morning at 9:25am, DrScheckter called to update the client's husbandThe patient is brighter, we would try to send her home that evening but call about 3PM to check on progressThe patient was discharged to the owner that evening.On January 22nd, Office Manager, Beth K [redacted] , called and spoke to the client about her invoiceThat conversation is documented and will be attached to this letterYou will also findattached to this letter, the estimates and client invoices,Please feel free to contact us with any questions about this case,

Never in my life have I ever come across a Veterinarians so well educated, humble and compassionate as DrCashwell and DrDavisBack in 2010, my family traveled miles across country to Fort BenningWe rolled into town just as most military families do, without a knowing a soul or having a trusted circleCompanion Animal Hospital came highly recommended through the American Animal Hospital Association (AAHA) and they did not disappointThey were the only accredited veterinarian within a mile radius of the Columbus-Phenix City area, and it gave us a ton of reassurance that they would be a good choiceTo further back up our decision, we moved here with our four legged feline son who had a preexisting condition (read: when it rains it pours)When I mustered up the courage to call, the voice on the other end (***) was such a humble and caring breath of fresh airShe listened to my babbling through tears and gave unconditional supportShe had DrCashwell call me personally, who took the time to speak with me over the phone for almost minutes before even meeting us, or even becoming a clientIt is that level of dedication to animal care that adds immeasurable value to the service Companion Animal Hospital providesShe and her staff made a very crazy time so much more bearable for us, and for that we will always be most very gratefulIt is because of Companion Animal Hospital that we were able to give our baby a second chance and a few more years to enjoy togetherThey all went above & beyond from our first encounter and they have continued to exceed our expectations each and every time since thenFor five years we have been loyal clients, referring countless friends and family to themWhen it was time for our cat to cross over that Rainbow Bridge last year, they were with us every step of the wayDr Cashwell even offered to come to our home if needed on a weekend to help him pass painlesslyAlthough he did not make it through the weekend, that is just a small example of the level of humanity they possess - which is so rare to find in this dayThey are exceptional human beings to who operate with the highest ethical standards, transparency, and honesty! Three keys we value in service providers for all of our familyIf you love your pet, this is where they need to be cared for!

Mrs*** *** call to make an appointment for *** on March 15, for a full groom and annual vaccinesOn that morning Mr*** *** brought *** in at which point he was given paperwork to fill out since he was a new clientOnce he was done she went over the
paperwork with him as to what his wife requested over the phone when she made the appointmentMr*** to both the receptionist that he only wanted the Rabies vaccine givenThe receptionist explained to him that when she spoke with his wife that Mrs*** had requested the full annual (all vaccines, fecal check for parasites, a heartworm test and physical exam)He told the receptionist again that he only wanted the Rabies vaccine. The receptionist then called Mr*** ***, the owner and Certified Groomer at Paws Pet Salon, to come to the lobby to personally speak with Mr***. Mr*** (***) introduced himself and went over what the client wanted to make sure he knew what the owner wanted and go over what the groom package includes. Mr*** said he wanted *** shaved down and at this time *** explained to him Husky's typically do not get shaved down and could remove ***'s under coat by using his special brush (Furminator). At the end of this conversation (approximately minutes), Mr*** then decided to only do the bath, brush, and nail groom package. We did exactly what MR*** requested when he came in with ***. When Mr*** picked up ***, he had no complaints with the cost or service and seemed to be very happy with our service. Later that afternoon, MRS*** called and said that she was not very happy that her pet did not get shaved down or receive all the vaccines she requested when she made the appointment. The receptionist / manager explained to her that MR*** told us NOT to do the shave down and only to give the Rabies vaccine. On 3-17-16, Mr*** agreed to do the shave down at a very discounted price (normally $65; however only charged $17). We also did the remaining vaccines on this day and did not charge the $for the exam fee typically paid with the annual exams. Mr*** came to the lobby again to speak with Mr*** to ensure he provided the groom the owner wanted. Once again Mr*** picked up ***, was shown the discounts he received and once again seemed satisfied with ***'s groom. One 3-18-MRS*** called to complain about how short ***'s hair was cut. I also spoke with MR*** at length (over minutes) about the miscommunication and offered an additional $refund in an attempt to smooth over their dissatisfaction. Overall they have received $in discounts which more than pays for the full groom (normally $65) plus $toward the annual vaccines. I feel this is more than reasonable and that Mr& Mrs*** are attempting to intimidate and bulley my staff, groomer and myself into getting all their services for free. I have asked them to seek another veterinarian and groomer to do business with and to please ensure the person bringing the pet is the decision maker for that pet in the future. We have gone above what is expected to appease both owners. It is my opinion that the husband wanted one thing and the wife wanted another and once he arrived and told what we were allowed to do, he is trying to save face with his spouse. Had we done everything MRS*** requested, then MR. *** would be complaining because he specifically did not request all the services and told us what he would allow us to do. We can not do more than the person allows, thus if the person bringing in the pet is one of the owners, we have to follow the directions of that owner. We do not intend to give either of them any additional refund, nor do we intend on ever doing business with them again in the future

I have just left a message for Mr. [redacted] in order to resolve any issues he may have, if related to our work.  Any issues regarding our repairs as per the estimate we will make sure to take care of.  I could not get ahold of the customer, once we receive a call back we will see what we...

could do.  Thank you for your time. Jay S[redacted] - Manager - 317-842-3490

To Revdex.com of Central Indiana,
    Miss [redacted] brought in her 2006 Saab 9-3 for repairs on the front end collision of her vehicle on 06/22/2017.  Before dropping off her vehicle, we were trying to locate used parts to help Miss [redacted] on the...

price.  Miss [redacted] dropped off her vehicle to our location and most used parts were not available.  We contacted Miss [redacted] and let her know the parts needed would be from the dealership - Falcone Saab.  We also let Miss [redacted] know that her headlamps were damaged and she did not want to replace her headlamps because of the cost.  The tabs were broken on the headlamps, so we told her we could still reuse her headlamps.  The estimate to repair the vehicle was agreed with Miss [redacted] for a total of $2800.  We received the approval and proceeded with ordering her parts (the hood, front bumper, grille, radiator support and a few other minor parts).  After we started repairs, we pulled the vehicle outside to proceed with the next step, the paint process.  The next morning we came into the shop and were ready to pull her vehicle in line to be painted.  The key would not turn in the ignition, but would still lock and unlock her vehicle.  We contacted Miss [redacted] and let her know of the issue, and asked her if she had another key.  She did not have another key.  Miss [redacted] stated, to make sure the battery cables were tight.  More than likely she has had this issue before.  We checked the cables, the fuses, and tried to diagnose why the key would not turn, but did not have any luck.  We are a collision repair center, not a mechanic shop.  We told Miss [redacted] again about the issue and contacted the mechanic shop next door to us, and they told us they could not figure it out because they do not work on Saabs.  After researching online, we noticed this is a common issue with the year, make and the model of her vehicle.  We told Miss [redacted] we were going to proceed with repairs by pushing her vehicle manually throughout our building (average 10 yards at the most per time needed moved).  We completed the vehicle repairs as per the estimate agreed with Miss [redacted].  We contacted Miss [redacted] and let her know the repairs were completed and that her vehicle needs to go to a dealership; we recommended Falcone Saab- a local Saab dealer.  We told Miss [redacted], if the issues were related to our repairs, we would take care of the payment.  Miss [redacted] stated, she only deals with her own mechanic- [redacted] Saab.  The vehicle was ready to leave our shop on 7/15/2017, and Miss [redacted] wanted us to tow her vehicle to her mechanic.  We did not release the vehicle until payment was made, which wasn't until 7/18/2017.  Miss [redacted] proceeded to argue with us about not towing the vehicle out of our shop on 7/15/2017, instead of 7/18/2017.  We told her, we could not tow it out of our shop without payment.  We agreed with Miss [redacted] that we would reimburse her for a car rental for the three days to come to an agreement with her, with the value of $200.  We discounted $400 off the original agreed amount of $2800.  $200 was supposed to be used for the car rental and the car rental company required a $200 deposit, which Miss [redacted] stated she could not afford.  We told Miss [redacted], the deposit needs to be returned back to Maaco, once she returns her car rental.  We never received the deposit back.  Also, when the vehicle was towed from our shop to her Maaco, Maaco paid for the towing- $55.00. 
    Miss [redacted] contacted us and told us we have to pay for the repairs for her key not working a few days after being at the Saab dealership and she stated the price of $1000.  We told Miss [redacted], we need confirmation and need to know how this would be caused from our shop.  We received the information from Miss [redacted] to contact Seve B[redacted] from the [redacted] Saab service department- [redacted].  We contacted Mr. B[redacted] and were told that he had to work on her battery, replace a chip in her key and reprogram her key to work with her vehicle.  We asked Mr. B[redacted], could this be related to anything we have repaired on Miss [redacted]s vehicle?  Mr. B[redacted] could not determine the cause of her key not working in her ignition, if it was due to our work or natural causes. We contacted Miss [redacted] and told her we could not pay for repairs not related to our work.  I have attached the payment receipt and the agreed estimate to this email.  The payment receipt shows the discount of $400, so the final payment for Miss [redacted] shows for $2400.  If you have any questions, please contact me at (317)842-3490 or my cell [redacted].
Thank you,
Mohammed S[redacted] (Manager)

On 6-13-2014 I saw Mr. [redacted] for what the owner thought was a broken tooth.  Upon sedating the cat and examining the mouth, we noted a 1.5 inch long cut in the roof of the mouth.  I placed 3 stitches to help close up the wound although it was obviously a wound that occured several days...

prior.  We did not extract a tooth, however we did give the patient an anti-inflammatory injection that lasts for 3 days, an antibiotic injection that lasts for 2 weeks and kept the cat over night at no charge.  Upon release, I pesonally spoke with the owner to explain that Mr. [redacted] had a very bad cut on the roof of his mouth and recommended he eat soft food for a day or so.  I gave her a free can of food to take home. 
On 6-16-2014 we called the owner back to check on the patient and Mrs. [redacted] said Mr. [redacted] was "doing very well and is eating and drinking normally." 
She called back a few weeks later with another issue, however said she had no money to pay, thus we referred her to [redacted] (a non profit veterinary clinic) to receive care for her cat.  [redacted] has no record of her bringing in Mr. [redacted] for care.
We spent a lot of time and effort ensuring this client knew exactly what we found, what we did & how to care for Mr. [redacted] once home.  This person simply wants free veterinary care as we have done everything and more required to properly treat Mr. [redacted] for his initial problem.  She has never returned for additional care or told us he had an infection.
We do not intend to see this client again nor will I be giving her any refund since the medications we administered cost money.  Just because the cat now has another issue does not negate that fact that we treated him right for the issue he was originally brought in for over a month ago.
Dr. [redacted]