Complaint: [redacted]I am rejecting this response because: I have attached a letter with our complaints still. Plus there call logs don't line up. On one our call on 9/6/16 isn't even noted and on another Kristen was the one whom handled the call, Not [redacted]. We feel the least the company can do is refund us the final payment of $45 due to: no statements being mailed from Oct - Dec, yet a payment was taken from our account. We have always been set-up to receive a paper bill and the moment we thought we where cancelled we stopped receiving statements and our company isn't set-up to get them on-line.Sincerely,
[redacted]
For
[redacted]
Complaint: [redacted]I am rejecting this response because: I have attached a letter with our complaints still. Plus there call logs don't line up. On one our call on 9/6/16 isn't even noted and on another Kristen was the one whom handled the call, Not [redacted]. We feel the least the company can do is refund us the final payment of $45 due to: no statements being mailed from Oct - Dec, yet a payment was taken from our account. We have always been set-up to receive a paper bill and the moment we thought we where cancelled we stopped receiving statements and our company isn't set-up to get them on-line.Sincerely,
[redacted]
For
[redacted]