Compass Luxor is a used car dealershipAs such, our goods (cars) carry higher monetary value, not a dollar or two, but thousand(s), and any loss of payment thereon could be substantialTo ensure that all payments presented to our dealership are valid and final and cannot be reversed we do not accept personal checks, but only guaranteed Official Bank/Cashier’s checks insteadThis policy has been in place for over a decade.Nonetheless, we have consented to [redacted] (Buyer) request to accept his personal check as payment for a Vehicle, as an exceptionBuyer agreed to a 14-day check hold and we’ve agreed to waive any storage charges if he were unable to pick up the vehicle on timeCompass: “Yes, the storage charge is waived until we’ll notify you that your payment is cleared and guaranteed by the bank, as we’ve agreed earlier.” Vehicle was picked up by Buyer’s motor carrier on at or around 9:30am10:am The following email was received from Buyer: “92016, driver enroute, put title/contract in car, make sure car starts, take care, reply”10:am Reply from Compass: “Vehicle was picked up about an hour agoDid not have title instructions at that time, hence mailing it out to youPlease confirm address for title delivery.” 10:56am Buyer: “You're joking right? I told you to include title our first dialogue and you acknowledged thatIt's the same address that's on the check and cc statement I emailed you...” 1:**pm Buyer: “When are you mailing this, b/c no title voids the deal and I was told to contact my banks fraud department if you pulled something like this.” 1:21pm Buyer: “If no title is receive check will be reversed and car will be dropped off at police impound” 5:02pm Buyer emailed us a copy of his email, one of 28, sent on 08/requesting title to be in the car5:pm At this point we realized we had missed that request and sent the following to the Buyer: “Anthony, Thank you for locating that message from 08/I feel the need to apologize now, but I suppose we got mixed up in the emails received from you on that date, or maybe the in totalThat said, we did not receive your response before pm, so the title was mailedWe’d like to thank you and wish you all the best.” 6:**pm Buyer: “the deal is voided, you lied several times during these interactions...reversal will be begun...if u need a time to pick up the car let me know” 6:20pm Buyer: “the car is currently being considered stolen with no titlemoney will be reversed....stop contacting me” Following receipt of above stopped payment statement from the Buyer, we made a decision to pull title from mailingThe Buyer had possession of the car and without title or payment Compass (the Seller) would be left without payment or the goods (Vehicle/Title)Furthermore, we honored Buyer’s request and awaited further developments9/ [redacted] 9:31pm Buyer emailed us: “92016, still no title received in mail”9:46pm Compass: “Title was withdrawn from mailing once you stated your intention to reverse payment and made other allegationsWe are prepared to mail the title to you upon receipt of a notarized letter denouncing your earlier statements and intentions or a signed and notarized letter from your issuing bank stating that payment on your check will not be reversed Unfortunately we’ve been forced to take these highly unusual steps due to your previous conduct, sir.”Following another short demand from the Buyer, we reiterated earlier request for a guarantee of payment or reversal of threat to stop paymentOn this note that we had and have absolutely no need to hold Buyer’s title, other than to ensure that payment will not be reversed.Today, 09/**, email started pouring in from the Buyer at 4:AM, of them before 5:AM and [redacted] in total as of this writingInsofar we received a total of **email messages from the Buyerof them came in the days before vehicle was picked up, including as many as in a single dayThis was not panic, but a pattern, which has evolved into harassment and some subliminal threats accompanied by slanderous name-calling, etc (all from the Buyer to us; we would not engage in that type of conduct).Prior to this getting out of hand, we have made a number of concessions to the Buyer, accommodating him within ability and reasonThese were entirely good will compromisesOur good will stopped after Buyer engaged in threats to reverse payment and other conduct laterAll along, our request to the Buyer has been a simple one, albeit unusual to us: recant the threat, provide a notarized guarantee of payment non-reversal from his Bank and this matter would be closedI truly cannot recall a single time we had to resort to this, although we as buyers had been subjected to similar requests for payment guarantee by other banks and therefore view this as an existing practice.Lastly, a short while ago we consented to a 3-way conference call with the Buyer and his BankBank representative, Craig(?) confirmed payment on the check, but stated that Buyer could in fact reverse payment thereon, confirming our worst fearsBank rep said that Bank could issue a guarantee letter requested by us, should such request be provided by Buyer, which the Buyer immediately and adamantly objected toUnfortunately, Bank Rep also advised that this process could also take 2-weeks and Compass, looking for a quicker but guaranteed way to resolve this matter, asked if Bank would suggest anything else to ensure payment guarantee, which Bank Rep could not or would not provideBank representative said that request for reversal would fall under “non-receipt of service” and we asked if proof of receipt of vehicle and title would be sufficient proof to avoid such potential chargeback, but he was unable or unwilling to provide further information.To summarize, we have been placed under unneeded stress by this largely due to Buyer’s conduct and threatsThe title has been and is ready for pickup and is held back only because of Buyer’s stated intent to reverse payment for a vehicle, which would leave Compass without goods or paymentThe Buyer has been unwilling to provide a letter which is used to ensure that no reversal takes placeUnfortunately, it appears that as of today the Buyer has engaged in a libelous campaign against usAmidst Buyer’s defamatory statements and name calling, the only thing we have been seeking is a payment guarantee mentioned above.Below is count of Buyer’s emails, through now: 8/ [redacted] 168/ [redacted] 108/ [redacted] 28/ [redacted] 288/ [redacted] 208/ [redacted] 68/ [redacted] 48/ [redacted] 58/ [redacted] 89/ [redacted] 79/ [redacted] 19/ [redacted] 19/ [redacted] **
We have reached an understanding with the BuyerAs part of the Agreement, the Buyer has agreed to withdraw/remove his complaintPlease advise [redacted] on what steps need to be taken to withdrawThank you
A short correction from start: a) Dealer did not offer to finance a carThe Complainant came to Dealer asking for help with financingb) In the Desired Settlement section Complainant states that he "needed a working car" - that car is still here and this dealership has now lost time and value unable to sell it because of Complainant's broken promises and misleading statementsFurther, Complainant says he "has been waiting for over a month to get" his car - the time he asked for to gather documents requested by lender, (Complainant) repeatedly failed to deliver on his promises and finally outright refused to provide documents requested by lender, whether because he was unable or unwillingEverything requested from [redacted] was based on and to support credit application personally completed by himIn length: [redacted] came in to purchase a car and seemed quite forthcoming about his credit and assistance he neededHe requested our help with financing a vehicle and completed and signed a credit application, attesting to its accuracy and truthfulnessNo deposit was accepted from [redacted] until we were able to obtain a loan approval for him, which was predicated in its entirety on the accuracy of information [redacted] provided on his credit applicationWe clearly informed [redacted] of lender's requirements (from [redacted] ), information and documents which [redacted] was charged with providing to finalize fundingAgain, everything was based on information provided by [redacted] on his credit applicationOnly after [redacted] assured us of his ability to provide documents requested by lender, we accepted his deposit and immediately removed the vehicle from the market, resulting in us not being able to sell the vehicle to anyone else since [redacted] asked for additional time (a week to days) to provide all documentation requested by lender [redacted] even offered to give us an additional $6,deposit, but we trusted him and instead of taking the money we asked him to place efforts into quickly providing additional documents to back up his credit application and support the loan funding He reassured us and made us feel confident in his ability to provide documents and deliver the moneyInstead, after several weeks passed, [redacted] unexpectedly refused to provide documents to the lender, thereby sabotaging his financingHe was given weeks and numerous opportunities to resolve complications which he created, but he refused to mend themConsidering inconsistencies provided by [redacted] , nothing requested from him by lender was unreasonableOn [redacted] 's behalf and for his benefit, we were able to get the lender to consider exceptions and substitutions to finalize his fundingBut weeks into it [redacted] deliberately refused to provide documentsWe did suggest that because [redacted] clearly sabotaged his loan approval, he would have to purchase the vehicle with his own financing or no financingAs an exception and a gesture of good will we further consented to applying his deposit to a less expensive vehicle, if that’s what he needed to avoid financing, financing which he single-handedly sabotagedLatest development to this story is that [redacted] actually came back to our office roughly ten days ago, after he left complaints and we replied, asking if we would sell the vehicle to him outright, without financingWe readily agreed to it and we hoped that this bizarre matter would be placed behind usHe said it would take him or days, then emailed us days later requesting more information and has once again disappeared since, for over a week nowWe respect everyone’s busy schedules, but the gentleman keeps asking, promising and disappearing time and time again, and we respectfully refuse to be blamed for that which he causesThis dealership honored every promise it’s given himSince [redacted] mentioned that he is a medical professional, he is undoubtedly familiar with term AMA – Against Medical AdviceIt is my understanding that AMA is when a doctor tries to help a patient in need, one who came to doctor for help, but patient then refuses treatment and chooses to leaveThat is essentially what [redacted] did here – he came asking for help, he was provided help that he asked for, but he then chose to leave in spite of our efforts to help himShould we now be blamed for choices he made?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]$of my saving towards purchasing the vehicle remain with the dealer
I don't have time to write word statements every day,because I have a real job, I'm not conning people for their savings or deposit money.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
First of all, we are saddened and disappointed by this turn of events. We have been in continuous communication with the BuyerHis calls were always answered and/or returnedHowever, most recently Buyer admitted that he purposely chose to communicate strictly by email, without attempting to
call us, irrespective of urgencyIn our opinion something this extraordinary would call for a urgent phone call, but Buyer stated that he intended to litigate and was building his caseFacts: The Buyer picked up the Vehicle in New York on 12/**/and, best-known to us, drove it home, states awayThe Buyer had a 30-day temporary plate valid from 12/**/through 01/**/16.The Buyer received his state’s permanent registration plates on 01/**/Unfortunately out-of-state registrations are at mercy of multi-state bureaucracies and vary vastly by time to finish, but our interests are always aligned with the Buyer in the necessity to finalize them in the most efficient mannerThe Buyer knew, as was disclosed, that Vehicle had a number of modifications and performance enhancements. Furthermore, we advised the Buyer to take the Vehicle for a tune-upThe Buyer fully agreed with that recommendationUnfortunately it appears Buyer delayed that and instead made his own alterationsIn our last conversation the Buyer admitted that he was consulting with attorneyWe find it peculiar that the alleged sudden catastrophic engine failure occurred about the time Buyer believed his Lemon Law coverage would expireWe have not yet independently verified Buyer’s claim, but even with reasonable doubts in this sudden hindmost coincidence, we have made a good-will offer to the Buyer, which he unfortunately chose to decline
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have reviewed the businesses response.It is quite lengthy and very far from the point.Bottom line is:I came to the dealer to buy a car for $Dealer offered car to be financed 50% if I put a depositI put a $depositAfter a month of submitting many different documents,financing didn't happen Dealer is refusing to return the depositWhen I offered to buy a car for cash, dealer raised the price and added some fees, making the final price over $I'd like to get my deposit back, so I can buy a car from the decent people Will be proceeding through the legal ways of collecting my money. Thank you!Please, let me know if any additional information is necessary.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved The dealer is not being truthful in their responseThe temporary plate they gave was only valid in New York Due to Massachusetts state law I was required to have the vehicle inspected within daysI was unable to do this because the dealer would not send me the registrationOnce they finally did I took the vehicle to get inspected which it was rejected with a red RWhen a vehicle failes with a red R the car cannot be driven for safety reasonsIt is true I sent mostly emails ,as the dealer was not returning calls, and when he was spoke informed me it was not his responsibility to make the car pass inspection which is by Mass and New York state law I beleived email would eliminate the he said she said since it was obvious the dealer was going to do his best not to be responsibleKnowing In only had days for lemon law action I believe the dealer tried to prolong any contact so this date would not be able to be metAnother issue is to fix the issue will be over $5,The dealer offered to help with $if I would be willing to drop my complaint with the Better Buisness BureauI would not and did not accept this offer.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** The vehicle was held and remains unsold days since you came to the dealership. Most of that was caused by Your chicanery. “Deposits are non-refundable, but may carry over with seller’s explicit consent”In Big Bold lettersYou signature is immediately next to itYou are an educated man, you consentedPlease stop pretendingweeks ago you came back and asked the dealership to apply the deposit in full were you to purchase the vehicle outright within daysThe dealership agreed.The dealership wanted to put this exasperating matter to rest, amicably. You disappearedAgainThe vehicle remains available to youSame deal. You can take it, just pay the balance and it's yours
Dear [redacted], Allow me to reestablish a precise timeline based on your own email correspondence with this dealership. I also would like to correct some obvious, if not intentional, distortions to you recollection of events, as they took place: On March **, 2017 about 11 am you emailed this...
dealership regarding a pre-owned 2014 Ram Promaster with nearly 110,000 miles. A follow up email from Steven to you indicates that you had a verbal discussion regarding the vehicle and Steven asked you to reach out to him if and once you were ready to pur[redacted]. Nearly immediately you set up an appointment for 03/**/17 at 12pm. As a standard and open practice, we do not reserve vehicles without deposit. All vehicles are sold on first-come first-serve basis. However, once we agree to accept deposit for a vehicle, we commit to holding and selling the vehicle to a party which left such a deposit despite of anyone who might come in the interim. On 03/**/17 you remitted a $500 deposit to confirm your intent to pur[redacted] and ensure vehicle availability. You picked up the vehicle in person on 03/**/17 and drove it home, just about 100 miles away. We have not heard back from you until 8 days later. On Sunday, 03/**/17, you sent email with a exuberantly large estimate for repairs and specifically said: “We ([redacted] and her companion, Nate)were unable to have this inspection performed prior to purchasing it from your dealership, because we were picking the van up from out of state”. At no point prior to you taking possession of the vehicle have you asked us to have a pre-pur[redacted] inspection (PPI) performed by a third party, a request we are usually happy to oblige to ensure buyers’ complete satisfaction. When I say "usually", I merely mean a PPI completed at a dealership or a shop which is within a reasonable proximity of our dealership and scheduled and paid for in advance by a (potential) Buyer. As it happens, Buyers change their minds, so by taking all these steps they confirm their interest and intent to pur[redacted] a vehicle and we are only happy to assist to, once again, ensure their satisfaction. Being in New York City, most franchise dealerships are close by and there are plenty of reputable independent shops to choose from. By falsely accusing this dealership of agreeing to assist you with a PPI and then failing to do so, you, [redacted], are distorting actual events, as confirmed by your written correspondence, a distortion which conveniently for you paints us in negative light and you a sorry victim. But that is false and an outright lie, Madam. Unfortunately, instead of sending email to the same corporate address you communicated with for previous 2 weeks, you sent that email to a personal box and it was not discovered until 2 days later, at which time we promptly followed up with you. On 03/**/17 we replied to your email. We reminded you that at no time prior to pur[redacted] did you request a pre-pur[redacted] inspection and that we gladly assist buyers with such requests. We further reminded you that you spent over half hour carefully examining and test-driving the vehicle in person before you headed out to a bank to pay for it. We did acknowledge that an issue with seat was not fixed at that time, which we apologized for, albeit a fix seemed as easy as applying some lubricant to tracks, but you and companion did not want that to get in your way of buying the vehicle that day. This was not forced on you, it was a choice you and your companion made. You were also made acutely aware that all vehicles over 100,000 miles are sold as-is-where-is, unless buyer chooses to acquire extended vehicle service contract. It is a choice every Buyer makes based on their personal needs. You chose not to and that was absolutely fine. On 03/**/17 without making any acknowledgement of your very own signature on pur[redacted] documents clearly indicating “As-Is” and without commenting on your very own email admitting to choosing not to perform an independent PPI, which we cannot be blamed for, you emailed us your list of demands for payment and threats against us. That’s same date, 03/**/17, we courteously replied and stated that while the vehicle was in our possession it did not have any symptoms which would indicate a need to an absurd amount of repairs for which you were demanding a payment from us. We reminded you that you drove it a rather long distance without giving us a single complaint. If the vehicle was in a dire needed of a radiator, power steering lines, etc., how did it not get overheated and lost steering while making that 100 miles trip back home and on to your dealer? We’ve been in business for nearly one and half decades now and have also seen our fair share of franchise dealers trying to sell unnecessary repairs. Did you know that franchise service department is the most profitable part of their dealership? Nonetheless, as a gesture of good will we offered you to return with the vehicle to our preferred service shop for a scheduled appointment where we would verify and address your concerns. That was the last time we were compelled to show good-will as we have neither moral nor professional responsibility to do good to those who demand and threaten without any regard. Lastly, a certain part of you essay really troubled me: “After the transfer at the bank was complete, we went back to his business wherehe picked up the phone and began to speak a foreign language.” [redacted], we live and work in the New York City, a beautiful, culturally and ethnically diverse place. I am not sure whether you are troubled that some (many, if not most) people here are multi-lingual or multi-cultural. I understand that not everyone enjoys it. We do embrace the diversity of this place. Steven speaks four languages. Many of our customers, service providers and even some mechanics are more at ease when we communicate with them in their native language. If he spoke a language which you do not understand, I am confident it was not to offend, or be accused, but to help someone who does not speak English as freely as yourself.
We have reached an understanding with the Buyer. As part of the Agreement, the Buyer has agreed to withdraw/remove his complaint. Please advise [redacted] on what steps need to be taken to withdraw. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Dear Compass Luxor.You did not provide me with the courtesy of a response to my complaint, but I will provide you the courtesy of responding to your latest response. In regards to your recollection of events, I would like to take an opportunity to correct the multitude of distortions and outright lies to your “precise timeline”. On March **, 2017 I did inquire with your dealership about a pre-owned 2014 Ram Promaster. I called to set up an appointment with Steven to pur[redacted] the van for 03/**/17 at 12pm PENDING A INSPECTION from Franchised Dodge dealership, which Steven agreed to have ready for us first thing on 3/**/19. I am a 51 year old female Medical Office Manager, and I know absolutely nothing about vans. This is why I asked for Steven to have a vehicle inspection performed prior to our appointment. Steven did not have the vehicle inspection report ready as promised. He had my phone number, and my email address. I even communicated with him 2 times the morning of 3/**/17. Once to keep him updated on our arrival, and the second time to ask for clarification on directions. He had ample opportunities and the means to let me know that the vehicle inspection report was not ready. Steven decided to tell me the inspection was not done as agreed after I traveled over 100 miles from Connecticut, and spent 3 ½ hours on mass transit, so I could drive the van home. After I arrived at our scheduled appointment at 12pm on 3/**/17, then and only then does Steven notify me that the inspection report was not done. Now Steven conveniently states that I never asked for an inspection to be performed. I would like to respond to something Steven stated in his response that I said in my 03/**/17 email to him: “We ([redacted] and her companion, Nate)were unable to have this inspection performed prior to purchasing it from your dealership, because we were picking the van up from out of state”. This quote means exactly what it states. If the van in his dealership in Brooklyn, NY, on 3/**/18, and I am in Connecticut on 3/**/18, and the van is to pur[redacted]d and picked up on 3/**/17. How was I supposed to have a vehicle inspection performed prior to pur[redacted]? This is why I asked Steven, and he agreed to, have a Vehicle inspection performed the morning on 3/**/17. Steven you are distorting my words to excuse your inexcusable behavior. You have the gall to say the following in your Revdex.com response: “[redacted] you are distorting actual events, as confirmed by your written correspondence, a distortion which conveniently for you paints us in negative light and you a sorry victim. But that is false and an outright lie, Madam. I don’t need to portray myself as a sorry victim. I am a victim in the tune of almost $3000 in repairs with in 2 weeks of purchasing a van from you. Here is some additional truth! By using deceptive business practices as outlined above, is one of the reasons you are finding yourself responding to a Revdex.com complaint as it appears you have many times before!I did drive the van home in person, and drove it home over 100 miles away. As I would come to find out 2 weeks later, I unknowingly put my life and lives of other motorists in danger by doing so due to the poor mechanical condition of the pulverized struts. As previously stated in my complaint, the mechanic said the struts were in such a bad condition that the van was strongly and involuntarily pulling to the left and right. He also said that never in his 25 years of being a mechanic, has he seen struts so pulverized that a vehicle steering was affected. The mechanic also pulled out 2 large mice nests and 2 live mice from the dashboard of the van. I have pictures of the mice nets that were removed. I have forwarded these pictures of the mice nets to Steven, and he did not respond. I still have the pulverized struts that came off of the van. I have sent pictures of the struts previously to Steven to which he also never responded. Steven should be grateful that no one was injured or killed as result of him selling me a van is such poor mechanical condition. Otherwise instead sharing his side of the story to Revdex.com, he instead would likely be telling his side of a story to a jury.I had a vehicle inspection performed on 3/**/17 by my local Dodge Dealership, and I had the front seat, and radio repaired at a cost of $181.00. Both of which Steven agreed to have fixed along with the tires, and windshield wiper blades. and he did not do so. The aforementioned repairs were only discovered upon my arrival to pur[redacted] the van on 3/**/17 at his dealership. After failing to have the after mentioned repairs completed, he would not reduce the cost of the repairs off the pur[redacted] price. Instead he accused me of trying to haggle, and kept saying he has a “no haggle policy” This was of course after we paid cash for the van. This was stated in my initial Revdex.com complaint; which Steven did not comment on in his most recent response. The van was in the Dodge dealership until 3/**/17. The first day we got the vehicle inspection report and discovered the radiator needed to be replaced, and the power steering cooler and lines needed to be replaced, along with a wheel alignment and a new set of tires. The next 3 days were spent trying to track down parts, specifically the power steering cooler which was a difficult part to locate. I could not notify Steven of the cost of the repairs, until I received a quote from the dealership. Once I received the quote from the dealership for repairs, I then sent Steven the vehicle inspection report and the estimate for repairs in an email on 3/**/17. Steven responded by saying the quotes were excessively high. I then brought the van to 4 independent mechanics to obtain quotes for the necessary repairs. These quotes were emailed to Steven as well, and again he never responded. I have the paid invoices that I can provide upon request.I sent the aforementioned emails to the email address listed on the business card Steven personally handed me when I pur[redacted]d the van. His statement that he doesn’t check the email listed on his own business card is unbelievable. Nonetheless, he did eventually get back to me 2 days later. I would also like to comment on another false statement Steven made in his recent Revdex.com response:“You were also made acutely aware that all vehicles over 100,000 miles are sold as-is-where-is, unless buyer chooses to acquire extended vehicle service contract. It is a choice every buyer makes based on their personal needs. You chose not to and that was absolutely fine.”This was never in any way shape or form discussed between you and I prior to the pur[redacted] of the van. I was never offered nor did we discuss an extended vehicle service contract, and I most certainly did not choose to decline something we never discussed. Again this is another example of the deceptive business practices of Steven and Compass Luxor. Steven email continued with his 3/**/17 email by saying the van was sold as- is, and he would not help me with the repairs totaling almost $3000, for a van pur[redacted]d from his dealership only 10 days earlier. I responded to Stevens email stating that I would file a complaint with the Revdex.com, The New York Attorney General and the New York DMV after and only after Steven said he would not want to work with me on the repair bill. I again reiterated that I prefer to work this out directly with him and his dealership. The aforementioned does not constitute a threat as Steven portrays. As a consumer, I have rights. If I am unable to work out an issue with a business, then I have right to reach out to the aforementioned governing agencies. The only “gesture of good will” Steven has offered was for me to drive the van 100+ miles back to Brooklyn for his shop to look at the van. This would have been impossible due to the mechanical condition of the struts, power steering and radiator. I have tried to work this out with Steven and Compass Luxor for over two months, and I have been ignored for almost a month and a half. Only after I filled a complaint with the Revdex.com does Steven finally respond albeit with distorted versions of what actually occurred. If Compass Luxor had any sense of customer service. The vehicle inspection would have been completed prior to my appointment to pick up the van as promised. If Compass Luxor had any sense of ethics, they would have refunded the cost of tires, windshield wiper blades, radio and front seat when they were unable to have them fixed prior my departure with van. If Compass Luxor had any sense of morality, they would not have sent me on a 100+ mile drive home in a van with pulverized struts that could have caused a major accident. If compass Luxor had any sense of professional responsibility they would not have sold me a van that required $3000.00 in repairs within days of pur[redacted]. For the record, I have no issues with diversity, and I don’t appreciate your insinuations’ to the latter. What I do have issues with is your rudeness and inconsideration by speaking a language that I do not understand in my presence as it pertains to a van I was about to pur[redacted] from you. [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Compass Luxor is a used car dealership. As such, our goods (cars) carry higher monetary value, not a dollar or two, but thousand(s), and any loss of payment thereon could be substantial. To ensure that all payments presented to our dealership are valid and final and cannot be reversed we do not...
accept personal checks, but only guaranteed Official Bank/Cashier’s checks instead. This policy has been in place for over a decade.Nonetheless, we have consented to [redacted] (Buyer) request to accept his personal check as payment for a Vehicle, as an exception. Buyer agreed to a 14-day check hold and we’ve agreed to waive any storage charges if he were unable to pick up the vehicle on time. Compass: “Yes, the storage charge is waived until we’ll notify you that your payment is cleared and guaranteed by the bank, as we’ve agreed earlier.” Vehicle was picked up by Buyer’s motor carrier on 09/**/16 at or around 9:30am. 10:40 am The following email was received from Buyer: “9/**/2016, driver enroute, put title/contract in car, make sure car starts, take care, reply”. 10:40 am Reply from Compass: “Vehicle was picked up about an hour ago. Did not have title instructions at that time, hence mailing it out to you. Please confirm address for title delivery.” 10:56am Buyer: “You're joking right? I told you to include title our first dialogue and you acknowledged that. It's the same address that's on the check and cc statement I emailed you...” 1:**pm Buyer: “When are you mailing this, b/c no title voids the deal and I was told to contact my banks fraud department if you pulled something like this.” 1:21pm Buyer: “If no title is receive check will be reversed and car will be dropped off at police impound” 5:02pm Buyer emailed us a copy of his email, one of 28, sent on 08/22 requesting title to be in the car. 5:11 pm At this point we realized we had missed that request and sent the following to the Buyer: “Anthony, Thank you for locating that message from 08/22. I feel the need to apologize now, but I suppose we got mixed up in the 28 emails received from you on that date, or maybe the 105 in total. That said, we did not receive your response before 4 pm, so the title was mailed. We’d like to thank you and wish you all the best.” 6:**pm Buyer: “the deal is voided, you lied several times during these interactions...reversal will be begun...if u need a time to pick up the car let me know” 6:20pm Buyer: “the car is currently being considered stolen with no title... money will be reversed....stop contacting me” Following receipt of above stopped payment statement from the Buyer, we made a decision to pull title from mailing. The Buyer had possession of the car and without title or payment Compass (the Seller) would be left without payment or the goods (Vehicle/Title). Furthermore, we honored Buyer’s request and awaited further developments. 9/** 9:31pm Buyer emailed us: “9/**/2016, still no title received in mail”9:46pm Compass: “Title was withdrawn from mailing once you stated your intention to reverse payment and made other allegations. We are prepared to mail the title to you upon receipt of a notarized letter denouncing your earlier statements and intentions or a signed and notarized letter from your issuing bank stating that payment on your check will not be reversed. Unfortunately we’ve been forced to take these highly unusual steps due to your previous conduct, sir.”Following another short demand from the Buyer, we reiterated earlier request for a guarantee of payment or reversal of threat to stop payment. On this note that we had and have absolutely no need to hold Buyer’s title, other than to ensure that payment will not be reversed.Today, 09/**, email started pouring in from the Buyer at 4:26 AM, 14 of them before 5:49 AM and ** in total as of this writing. Insofar we received a total of **7 email messages from the Buyer. 99 of them came in the 9 days before vehicle was picked up, including as many as 28 in a single day. This was not panic, but a pattern, which has evolved into harassment and some subliminal threats accompanied by slanderous name-calling, etc (all from the Buyer to us; we would not engage in that type of conduct).Prior to this getting out of hand, we have made a number of concessions to the Buyer, accommodating him within ability and reason. These were entirely good will compromises. Our good will stopped after Buyer engaged in threats to reverse payment and other conduct later. All along, our request to the Buyer has been a simple one, albeit unusual to us: recant the threat, provide a notarized guarantee of payment non-reversal from his Bank and this matter would be closed. I truly cannot recall a single time we had to resort to this, although we as buyers had been subjected to similar requests for payment guarantee by other banks and therefore view this as an existing practice.Lastly, a short while ago we consented to a 3-way conference call with the Buyer and his Bank. Bank representative, Craig(?) confirmed payment on the check, but stated that Buyer could in fact reverse payment thereon, confirming our worst fears. Bank rep said that Bank could issue a guarantee letter requested by us, should such request be provided by Buyer, which the Buyer immediately and adamantly objected to. Unfortunately, Bank Rep also advised that this process could also take 2-3 weeks and Compass, looking for a quicker but guaranteed way to resolve this matter, asked if Bank would suggest anything else to ensure payment guarantee, which Bank Rep could not or would not provide. Bank representative said that request for reversal would fall under “non-receipt of service” and we asked if proof of receipt of vehicle and title would be sufficient proof to avoid such potential chargeback, but he was unable or unwilling to provide further information.To summarize, we have been placed under unneeded stress by this largely due to Buyer’s conduct and threats. The title has been and is ready for pickup and is held back only because of Buyer’s stated intent to reverse payment for a vehicle, which would leave Compass without goods or payment. The Buyer has been unwilling to provide a letter which is used to ensure that no reversal takes place. Unfortunately, it appears that as of today the Buyer has engaged in a libelous campaign against us. Amidst Buyer’s defamatory statements and name calling, the only thing we have been seeking is a payment guarantee mentioned above.Below is count of Buyer’s emails, through now: 8/** 168/** 108/** 28/** 288/** 208/** 68/** 48/** 58/** 89/** 79/** 19/** 19/[redacted]
A short correction from start: a) Dealer did not offer to finance a car. The Complainant came to Dealer asking for help with financing. b) In the Desired Settlement section Complainant states that he "needed a working car" - that car is still here and this dealership has now lost time and value...
unable to sell it because of Complainant's broken promises and misleading statements. Further, Complainant says he "has been waiting for over a month to get" his car - the time he asked for to gather documents requested by lender, (Complainant) repeatedly failed to deliver on his promises and finally outright refused to provide documents requested by lender, whether because he was unable or unwilling. Everything requested from [redacted] was based on and to support credit application personally completed by him. In length: [redacted] came in to purchase a car and seemed quite forthcoming about his credit and assistance he needed. He requested our help with financing a vehicle and completed and signed a credit application, attesting to its accuracy and truthfulness. No deposit was accepted from [redacted] until we were able to obtain a loan approval for him, which was predicated in its entirety on the accuracy of information [redacted] provided on his credit application. We clearly informed [redacted] of lender's requirements (from [redacted]), information and documents which [redacted] was charged with providing to finalize funding. Again, everything was based on information provided by [redacted] on his credit application. Only after [redacted] assured us of his ability to provide documents requested by lender, we accepted his deposit and immediately removed the vehicle from the market, resulting in us not being able to sell the vehicle to anyone else since. [redacted] asked for additional time (a week to 10 days) to provide all documentation requested by lender. [redacted] even offered to give us an additional $6,000 deposit, but we trusted him and instead of taking the money we asked him to place efforts into quickly providing additional documents to back up his credit application and support the loan funding. He reassured us and made us feel confident in his ability to provide documents and deliver the money. Instead, after several weeks passed, [redacted] unexpectedly refused to provide documents to the lender, thereby sabotaging his financing. He was given weeks and numerous opportunities to resolve complications which he created, but he refused to mend them. Considering inconsistencies provided by [redacted], nothing requested from him by lender was unreasonable. On [redacted]'s behalf and for his benefit, we were able to get the lender to consider exceptions and substitutions to finalize his funding. But weeks into it [redacted] deliberately refused to provide documents. We did suggest that because [redacted] clearly sabotaged his loan approval, he would have to purchase the vehicle with his own financing or no financing. As an exception and a gesture of good will we further consented to applying his deposit to a less expensive vehicle, if that’s what he needed to avoid financing, financing which he single-handedly sabotaged. Latest development to this story is that [redacted] actually came back to our office roughly ten days ago, after he left complaints and we replied, asking if we would sell the vehicle to him outright, without financing. We readily agreed to it and we hoped that this bizarre matter would be placed behind us. He said it would take him 1 or 2 days, then emailed us 4 days later requesting more information and has once again disappeared since, for over a week now. We respect everyone’s busy schedules, but the gentleman keeps asking, promising and disappearing time and time again, and we respectfully refuse to be blamed for that which he causes. This dealership honored every promise it’s given him. Since [redacted] mentioned that he is a medical professional, he is undoubtedly familiar with term AMA – Against Medical Advice. It is my understanding that AMA is when a doctor tries to help a patient in need, one who came to doctor for help, but patient then refuses treatment and chooses to leave. That is essentially what [redacted] did here – he came asking for help, he was provided help that he asked for, but he then chose to leave in spite of our efforts to help him. Should we now be blamed for choices he made?
Compass Luxor is a used car dealershipAs such, our goods (cars) carry higher monetary value, not a dollar or two, but thousand(s), and any loss of payment thereon could be substantialTo ensure that all payments presented to our dealership are valid and final and cannot be reversed we do not accept personal checks, but only guaranteed Official Bank/Cashier’s checks insteadThis policy has been in place for over a decade.Nonetheless, we have consented to [redacted] (Buyer) request to accept his personal check as payment for a Vehicle, as an exceptionBuyer agreed to a 14-day check hold and we’ve agreed to waive any storage charges if he were unable to pick up the vehicle on timeCompass: “Yes, the storage charge is waived until we’ll notify you that your payment is cleared and guaranteed by the bank, as we’ve agreed earlier.” Vehicle was picked up by Buyer’s motor carrier on at or around 9:30am10:am The following email was received from Buyer: “92016, driver enroute, put title/contract in car, make sure car starts, take care, reply”10:am Reply from Compass: “Vehicle was picked up about an hour agoDid not have title instructions at that time, hence mailing it out to youPlease confirm address for title delivery.” 10:56am Buyer: “You're joking right? I told you to include title our first dialogue and you acknowledged thatIt's the same address that's on the check and cc statement I emailed you...” 1:**pm Buyer: “When are you mailing this, b/c no title voids the deal and I was told to contact my banks fraud department if you pulled something like this.” 1:21pm Buyer: “If no title is receive check will be reversed and car will be dropped off at police impound” 5:02pm Buyer emailed us a copy of his email, one of 28, sent on 08/requesting title to be in the car5:pm At this point we realized we had missed that request and sent the following to the Buyer: “Anthony, Thank you for locating that message from 08/I feel the need to apologize now, but I suppose we got mixed up in the emails received from you on that date, or maybe the in totalThat said, we did not receive your response before pm, so the title was mailedWe’d like to thank you and wish you all the best.” 6:**pm Buyer: “the deal is voided, you lied several times during these interactions...reversal will be begun...if u need a time to pick up the car let me know” 6:20pm Buyer: “the car is currently being considered stolen with no titlemoney will be reversed....stop contacting me” Following receipt of above stopped payment statement from the Buyer, we made a decision to pull title from mailingThe Buyer had possession of the car and without title or payment Compass (the Seller) would be left without payment or the goods (Vehicle/Title)Furthermore, we honored Buyer’s request and awaited further developments9/ [redacted] 9:31pm Buyer emailed us: “92016, still no title received in mail”9:46pm Compass: “Title was withdrawn from mailing once you stated your intention to reverse payment and made other allegationsWe are prepared to mail the title to you upon receipt of a notarized letter denouncing your earlier statements and intentions or a signed and notarized letter from your issuing bank stating that payment on your check will not be reversed Unfortunately we’ve been forced to take these highly unusual steps due to your previous conduct, sir.”Following another short demand from the Buyer, we reiterated earlier request for a guarantee of payment or reversal of threat to stop paymentOn this note that we had and have absolutely no need to hold Buyer’s title, other than to ensure that payment will not be reversed.Today, 09/**, email started pouring in from the Buyer at 4:AM, of them before 5:AM and [redacted] in total as of this writingInsofar we received a total of **email messages from the Buyerof them came in the days before vehicle was picked up, including as many as in a single dayThis was not panic, but a pattern, which has evolved into harassment and some subliminal threats accompanied by slanderous name-calling, etc (all from the Buyer to us; we would not engage in that type of conduct).Prior to this getting out of hand, we have made a number of concessions to the Buyer, accommodating him within ability and reasonThese were entirely good will compromisesOur good will stopped after Buyer engaged in threats to reverse payment and other conduct laterAll along, our request to the Buyer has been a simple one, albeit unusual to us: recant the threat, provide a notarized guarantee of payment non-reversal from his Bank and this matter would be closedI truly cannot recall a single time we had to resort to this, although we as buyers had been subjected to similar requests for payment guarantee by other banks and therefore view this as an existing practice.Lastly, a short while ago we consented to a 3-way conference call with the Buyer and his BankBank representative, Craig(?) confirmed payment on the check, but stated that Buyer could in fact reverse payment thereon, confirming our worst fearsBank rep said that Bank could issue a guarantee letter requested by us, should such request be provided by Buyer, which the Buyer immediately and adamantly objected toUnfortunately, Bank Rep also advised that this process could also take 2-weeks and Compass, looking for a quicker but guaranteed way to resolve this matter, asked if Bank would suggest anything else to ensure payment guarantee, which Bank Rep could not or would not provideBank representative said that request for reversal would fall under “non-receipt of service” and we asked if proof of receipt of vehicle and title would be sufficient proof to avoid such potential chargeback, but he was unable or unwilling to provide further information.To summarize, we have been placed under unneeded stress by this largely due to Buyer’s conduct and threatsThe title has been and is ready for pickup and is held back only because of Buyer’s stated intent to reverse payment for a vehicle, which would leave Compass without goods or paymentThe Buyer has been unwilling to provide a letter which is used to ensure that no reversal takes placeUnfortunately, it appears that as of today the Buyer has engaged in a libelous campaign against usAmidst Buyer’s defamatory statements and name calling, the only thing we have been seeking is a payment guarantee mentioned above.Below is count of Buyer’s emails, through now: 8/ [redacted] 168/ [redacted] 108/ [redacted] 28/ [redacted] 288/ [redacted] 208/ [redacted] 68/ [redacted] 48/ [redacted] 58/ [redacted] 89/ [redacted] 79/ [redacted] 19/ [redacted] 19/ [redacted] **
We have reached an understanding with the BuyerAs part of the Agreement, the Buyer has agreed to withdraw/remove his complaintPlease advise [redacted] on what steps need to be taken to withdrawThank you
A short correction from start: a) Dealer did not offer to finance a carThe Complainant came to Dealer asking for help with financingb) In the Desired Settlement section Complainant states that he "needed a working car" - that car is still here and this dealership has now lost time and value unable to sell it because of Complainant's broken promises and misleading statementsFurther, Complainant says he "has been waiting for over a month to get" his car - the time he asked for to gather documents requested by lender, (Complainant) repeatedly failed to deliver on his promises and finally outright refused to provide documents requested by lender, whether because he was unable or unwillingEverything requested from [redacted] was based on and to support credit application personally completed by himIn length: [redacted] came in to purchase a car and seemed quite forthcoming about his credit and assistance he neededHe requested our help with financing a vehicle and completed and signed a credit application, attesting to its accuracy and truthfulnessNo deposit was accepted from [redacted] until we were able to obtain a loan approval for him, which was predicated in its entirety on the accuracy of information [redacted] provided on his credit applicationWe clearly informed [redacted] of lender's requirements (from [redacted] ), information and documents which [redacted] was charged with providing to finalize fundingAgain, everything was based on information provided by [redacted] on his credit applicationOnly after [redacted] assured us of his ability to provide documents requested by lender, we accepted his deposit and immediately removed the vehicle from the market, resulting in us not being able to sell the vehicle to anyone else since [redacted] asked for additional time (a week to days) to provide all documentation requested by lender [redacted] even offered to give us an additional $6,deposit, but we trusted him and instead of taking the money we asked him to place efforts into quickly providing additional documents to back up his credit application and support the loan funding He reassured us and made us feel confident in his ability to provide documents and deliver the moneyInstead, after several weeks passed, [redacted] unexpectedly refused to provide documents to the lender, thereby sabotaging his financingHe was given weeks and numerous opportunities to resolve complications which he created, but he refused to mend themConsidering inconsistencies provided by [redacted] , nothing requested from him by lender was unreasonableOn [redacted] 's behalf and for his benefit, we were able to get the lender to consider exceptions and substitutions to finalize his fundingBut weeks into it [redacted] deliberately refused to provide documentsWe did suggest that because [redacted] clearly sabotaged his loan approval, he would have to purchase the vehicle with his own financing or no financingAs an exception and a gesture of good will we further consented to applying his deposit to a less expensive vehicle, if that’s what he needed to avoid financing, financing which he single-handedly sabotagedLatest development to this story is that [redacted] actually came back to our office roughly ten days ago, after he left complaints and we replied, asking if we would sell the vehicle to him outright, without financingWe readily agreed to it and we hoped that this bizarre matter would be placed behind usHe said it would take him or days, then emailed us days later requesting more information and has once again disappeared since, for over a week nowWe respect everyone’s busy schedules, but the gentleman keeps asking, promising and disappearing time and time again, and we respectfully refuse to be blamed for that which he causesThis dealership honored every promise it’s given himSince [redacted] mentioned that he is a medical professional, he is undoubtedly familiar with term AMA – Against Medical AdviceIt is my understanding that AMA is when a doctor tries to help a patient in need, one who came to doctor for help, but patient then refuses treatment and chooses to leaveThat is essentially what [redacted] did here – he came asking for help, he was provided help that he asked for, but he then chose to leave in spite of our efforts to help himShould we now be blamed for choices he made?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]$of my saving towards purchasing the vehicle remain with the dealer
I don't have time to write word statements every day,because I have a real job, I'm not conning people for their savings or deposit money.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
First of all, we are saddened and disappointed by this turn of events. We have been in continuous communication with the BuyerHis calls were always answered and/or returnedHowever, most recently Buyer admitted that he purposely chose to communicate strictly by email, without attempting to
call us, irrespective of urgencyIn our opinion something this extraordinary would call for a urgent phone call, but Buyer stated that he intended to litigate and was building his caseFacts: The Buyer picked up the Vehicle in New York on 12/**/and, best-known to us, drove it home, states awayThe Buyer had a 30-day temporary plate valid from 12/**/through 01/**/16.The Buyer received his state’s permanent registration plates on 01/**/Unfortunately out-of-state registrations are at mercy of multi-state bureaucracies and vary vastly by time to finish, but our interests are always aligned with the Buyer in the necessity to finalize them in the most efficient mannerThe Buyer knew, as was disclosed, that Vehicle had a number of modifications and performance enhancements. Furthermore, we advised the Buyer to take the Vehicle for a tune-upThe Buyer fully agreed with that recommendationUnfortunately it appears Buyer delayed that and instead made his own alterationsIn our last conversation the Buyer admitted that he was consulting with attorneyWe find it peculiar that the alleged sudden catastrophic engine failure occurred about the time Buyer believed his Lemon Law coverage would expireWe have not yet independently verified Buyer’s claim, but even with reasonable doubts in this sudden hindmost coincidence, we have made a good-will offer to the Buyer, which he unfortunately chose to decline
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have reviewed the businesses response.It is quite lengthy and very far from the point.Bottom line is:I came to the dealer to buy a car for $Dealer offered car to be financed 50% if I put a depositI put a $depositAfter a month of submitting many different documents,financing didn't happen Dealer is refusing to return the depositWhen I offered to buy a car for cash, dealer raised the price and added some fees, making the final price over $I'd like to get my deposit back, so I can buy a car from the decent people Will be proceeding through the legal ways of collecting my money. Thank you!Please, let me know if any additional information is necessary.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved The dealer is not being truthful in their responseThe temporary plate they gave was only valid in New York Due to Massachusetts state law I was required to have the vehicle inspected within daysI was unable to do this because the dealer would not send me the registrationOnce they finally did I took the vehicle to get inspected which it was rejected with a red RWhen a vehicle failes with a red R the car cannot be driven for safety reasonsIt is true I sent mostly emails ,as the dealer was not returning calls, and when he was spoke informed me it was not his responsibility to make the car pass inspection which is by Mass and New York state law I beleived email would eliminate the he said she said since it was obvious the dealer was going to do his best not to be responsibleKnowing In only had days for lemon law action I believe the dealer tried to prolong any contact so this date would not be able to be metAnother issue is to fix the issue will be over $5,The dealer offered to help with $if I would be willing to drop my complaint with the Better Buisness BureauI would not and did not accept this offer.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** The vehicle was held and remains unsold days since you came to the dealership. Most of that was caused by Your chicanery. “Deposits are non-refundable, but may carry over with seller’s explicit consent”In Big Bold lettersYou signature is immediately next to itYou are an educated man, you consentedPlease stop pretendingweeks ago you came back and asked the dealership to apply the deposit in full were you to purchase the vehicle outright within daysThe dealership agreed.The dealership wanted to put this exasperating matter to rest, amicably. You disappearedAgainThe vehicle remains available to youSame deal. You can take it, just pay the balance and it's yours
Dear [redacted], Allow me to reestablish a precise timeline based on your own email correspondence with this dealership. I also would like to correct some obvious, if not intentional, distortions to you recollection of events, as they took place: On March **, 2017 about 11 am you emailed this...
dealership regarding a pre-owned 2014 Ram Promaster with nearly 110,000 miles. A follow up email from Steven to you indicates that you had a verbal discussion regarding the vehicle and Steven asked you to reach out to him if and once you were ready to pur[redacted]. Nearly immediately you set up an appointment for 03/**/17 at 12pm. As a standard and open practice, we do not reserve vehicles without deposit. All vehicles are sold on first-come first-serve basis. However, once we agree to accept deposit for a vehicle, we commit to holding and selling the vehicle to a party which left such a deposit despite of anyone who might come in the interim. On 03/**/17 you remitted a $500 deposit to confirm your intent to pur[redacted] and ensure vehicle availability. You picked up the vehicle in person on 03/**/17 and drove it home, just about 100 miles away. We have not heard back from you until 8 days later. On Sunday, 03/**/17, you sent email with a exuberantly large estimate for repairs and specifically said: “We ([redacted] and her companion, Nate)were unable to have this inspection performed prior to purchasing it from your dealership, because we were picking the van up from out of state”. At no point prior to you taking possession of the vehicle have you asked us to have a pre-pur[redacted] inspection (PPI) performed by a third party, a request we are usually happy to oblige to ensure buyers’ complete satisfaction. When I say "usually", I merely mean a PPI completed at a dealership or a shop which is within a reasonable proximity of our dealership and scheduled and paid for in advance by a (potential) Buyer. As it happens, Buyers change their minds, so by taking all these steps they confirm their interest and intent to pur[redacted] a vehicle and we are only happy to assist to, once again, ensure their satisfaction. Being in New York City, most franchise dealerships are close by and there are plenty of reputable independent shops to choose from. By falsely accusing this dealership of agreeing to assist you with a PPI and then failing to do so, you, [redacted], are distorting actual events, as confirmed by your written correspondence, a distortion which conveniently for you paints us in negative light and you a sorry victim. But that is false and an outright lie, Madam. Unfortunately, instead of sending email to the same corporate address you communicated with for previous 2 weeks, you sent that email to a personal box and it was not discovered until 2 days later, at which time we promptly followed up with you. On 03/**/17 we replied to your email. We reminded you that at no time prior to pur[redacted] did you request a pre-pur[redacted] inspection and that we gladly assist buyers with such requests. We further reminded you that you spent over half hour carefully examining and test-driving the vehicle in person before you headed out to a bank to pay for it. We did acknowledge that an issue with seat was not fixed at that time, which we apologized for, albeit a fix seemed as easy as applying some lubricant to tracks, but you and companion did not want that to get in your way of buying the vehicle that day. This was not forced on you, it was a choice you and your companion made. You were also made acutely aware that all vehicles over 100,000 miles are sold as-is-where-is, unless buyer chooses to acquire extended vehicle service contract. It is a choice every Buyer makes based on their personal needs. You chose not to and that was absolutely fine. On 03/**/17 without making any acknowledgement of your very own signature on pur[redacted] documents clearly indicating “As-Is” and without commenting on your very own email admitting to choosing not to perform an independent PPI, which we cannot be blamed for, you emailed us your list of demands for payment and threats against us. That’s same date, 03/**/17, we courteously replied and stated that while the vehicle was in our possession it did not have any symptoms which would indicate a need to an absurd amount of repairs for which you were demanding a payment from us. We reminded you that you drove it a rather long distance without giving us a single complaint. If the vehicle was in a dire needed of a radiator, power steering lines, etc., how did it not get overheated and lost steering while making that 100 miles trip back home and on to your dealer? We’ve been in business for nearly one and half decades now and have also seen our fair share of franchise dealers trying to sell unnecessary repairs. Did you know that franchise service department is the most profitable part of their dealership? Nonetheless, as a gesture of good will we offered you to return with the vehicle to our preferred service shop for a scheduled appointment where we would verify and address your concerns. That was the last time we were compelled to show good-will as we have neither moral nor professional responsibility to do good to those who demand and threaten without any regard. Lastly, a certain part of you essay really troubled me: “After the transfer at the bank was complete, we went back to his business wherehe picked up the phone and began to speak a foreign language.” [redacted], we live and work in the New York City, a beautiful, culturally and ethnically diverse place. I am not sure whether you are troubled that some (many, if not most) people here are multi-lingual or multi-cultural. I understand that not everyone enjoys it. We do embrace the diversity of this place. Steven speaks four languages. Many of our customers, service providers and even some mechanics are more at ease when we communicate with them in their native language. If he spoke a language which you do not understand, I am confident it was not to offend, or be accused, but to help someone who does not speak English as freely as yourself.
We have reached an understanding with the Buyer. As part of the Agreement, the Buyer has agreed to withdraw/remove his complaint. Please advise [redacted] on what steps need to be taken to withdraw. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Dear Compass Luxor.You did not provide me with the courtesy of a response to my complaint, but I will provide you the courtesy of responding to your latest response. In regards to your recollection of events, I would like to take an opportunity to correct the multitude of distortions and outright lies to your “precise timeline”. On March **, 2017 I did inquire with your dealership about a pre-owned 2014 Ram Promaster. I called to set up an appointment with Steven to pur[redacted] the van for 03/**/17 at 12pm PENDING A INSPECTION from Franchised Dodge dealership, which Steven agreed to have ready for us first thing on 3/**/19. I am a 51 year old female Medical Office Manager, and I know absolutely nothing about vans. This is why I asked for Steven to have a vehicle inspection performed prior to our appointment. Steven did not have the vehicle inspection report ready as promised. He had my phone number, and my email address. I even communicated with him 2 times the morning of 3/**/17. Once to keep him updated on our arrival, and the second time to ask for clarification on directions. He had ample opportunities and the means to let me know that the vehicle inspection report was not ready. Steven decided to tell me the inspection was not done as agreed after I traveled over 100 miles from Connecticut, and spent 3 ½ hours on mass transit, so I could drive the van home. After I arrived at our scheduled appointment at 12pm on 3/**/17, then and only then does Steven notify me that the inspection report was not done. Now Steven conveniently states that I never asked for an inspection to be performed. I would like to respond to something Steven stated in his response that I said in my 03/**/17 email to him: “We ([redacted] and her companion, Nate)were unable to have this inspection performed prior to purchasing it from your dealership, because we were picking the van up from out of state”. This quote means exactly what it states. If the van in his dealership in Brooklyn, NY, on 3/**/18, and I am in Connecticut on 3/**/18, and the van is to pur[redacted]d and picked up on 3/**/17. How was I supposed to have a vehicle inspection performed prior to pur[redacted]? This is why I asked Steven, and he agreed to, have a Vehicle inspection performed the morning on 3/**/17. Steven you are distorting my words to excuse your inexcusable behavior. You have the gall to say the following in your Revdex.com response: “[redacted] you are distorting actual events, as confirmed by your written correspondence, a distortion which conveniently for you paints us in negative light and you a sorry victim. But that is false and an outright lie, Madam. I don’t need to portray myself as a sorry victim. I am a victim in the tune of almost $3000 in repairs with in 2 weeks of purchasing a van from you. Here is some additional truth! By using deceptive business practices as outlined above, is one of the reasons you are finding yourself responding to a Revdex.com complaint as it appears you have many times before!I did drive the van home in person, and drove it home over 100 miles away. As I would come to find out 2 weeks later, I unknowingly put my life and lives of other motorists in danger by doing so due to the poor mechanical condition of the pulverized struts. As previously stated in my complaint, the mechanic said the struts were in such a bad condition that the van was strongly and involuntarily pulling to the left and right. He also said that never in his 25 years of being a mechanic, has he seen struts so pulverized that a vehicle steering was affected. The mechanic also pulled out 2 large mice nests and 2 live mice from the dashboard of the van. I have pictures of the mice nets that were removed. I have forwarded these pictures of the mice nets to Steven, and he did not respond. I still have the pulverized struts that came off of the van. I have sent pictures of the struts previously to Steven to which he also never responded. Steven should be grateful that no one was injured or killed as result of him selling me a van is such poor mechanical condition. Otherwise instead sharing his side of the story to Revdex.com, he instead would likely be telling his side of a story to a jury.I had a vehicle inspection performed on 3/**/17 by my local Dodge Dealership, and I had the front seat, and radio repaired at a cost of $181.00. Both of which Steven agreed to have fixed along with the tires, and windshield wiper blades. and he did not do so. The aforementioned repairs were only discovered upon my arrival to pur[redacted] the van on 3/**/17 at his dealership. After failing to have the after mentioned repairs completed, he would not reduce the cost of the repairs off the pur[redacted] price. Instead he accused me of trying to haggle, and kept saying he has a “no haggle policy” This was of course after we paid cash for the van. This was stated in my initial Revdex.com complaint; which Steven did not comment on in his most recent response. The van was in the Dodge dealership until 3/**/17. The first day we got the vehicle inspection report and discovered the radiator needed to be replaced, and the power steering cooler and lines needed to be replaced, along with a wheel alignment and a new set of tires. The next 3 days were spent trying to track down parts, specifically the power steering cooler which was a difficult part to locate. I could not notify Steven of the cost of the repairs, until I received a quote from the dealership. Once I received the quote from the dealership for repairs, I then sent Steven the vehicle inspection report and the estimate for repairs in an email on 3/**/17. Steven responded by saying the quotes were excessively high. I then brought the van to 4 independent mechanics to obtain quotes for the necessary repairs. These quotes were emailed to Steven as well, and again he never responded. I have the paid invoices that I can provide upon request.I sent the aforementioned emails to the email address listed on the business card Steven personally handed me when I pur[redacted]d the van. His statement that he doesn’t check the email listed on his own business card is unbelievable. Nonetheless, he did eventually get back to me 2 days later. I would also like to comment on another false statement Steven made in his recent Revdex.com response:“You were also made acutely aware that all vehicles over 100,000 miles are sold as-is-where-is, unless buyer chooses to acquire extended vehicle service contract. It is a choice every buyer makes based on their personal needs. You chose not to and that was absolutely fine.”This was never in any way shape or form discussed between you and I prior to the pur[redacted] of the van. I was never offered nor did we discuss an extended vehicle service contract, and I most certainly did not choose to decline something we never discussed. Again this is another example of the deceptive business practices of Steven and Compass Luxor. Steven email continued with his 3/**/17 email by saying the van was sold as- is, and he would not help me with the repairs totaling almost $3000, for a van pur[redacted]d from his dealership only 10 days earlier. I responded to Stevens email stating that I would file a complaint with the Revdex.com, The New York Attorney General and the New York DMV after and only after Steven said he would not want to work with me on the repair bill. I again reiterated that I prefer to work this out directly with him and his dealership. The aforementioned does not constitute a threat as Steven portrays. As a consumer, I have rights. If I am unable to work out an issue with a business, then I have right to reach out to the aforementioned governing agencies. The only “gesture of good will” Steven has offered was for me to drive the van 100+ miles back to Brooklyn for his shop to look at the van. This would have been impossible due to the mechanical condition of the struts, power steering and radiator. I have tried to work this out with Steven and Compass Luxor for over two months, and I have been ignored for almost a month and a half. Only after I filled a complaint with the Revdex.com does Steven finally respond albeit with distorted versions of what actually occurred. If Compass Luxor had any sense of customer service. The vehicle inspection would have been completed prior to my appointment to pick up the van as promised. If Compass Luxor had any sense of ethics, they would have refunded the cost of tires, windshield wiper blades, radio and front seat when they were unable to have them fixed prior my departure with van. If Compass Luxor had any sense of morality, they would not have sent me on a 100+ mile drive home in a van with pulverized struts that could have caused a major accident. If compass Luxor had any sense of professional responsibility they would not have sold me a van that required $3000.00 in repairs within days of pur[redacted]. For the record, I have no issues with diversity, and I don’t appreciate your insinuations’ to the latter. What I do have issues with is your rudeness and inconsideration by speaking a language that I do not understand in my presence as it pertains to a van I was about to pur[redacted] from you. [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Compass Luxor is a used car dealership. As such, our goods (cars) carry higher monetary value, not a dollar or two, but thousand(s), and any loss of payment thereon could be substantial. To ensure that all payments presented to our dealership are valid and final and cannot be reversed we do not...
accept personal checks, but only guaranteed Official Bank/Cashier’s checks instead. This policy has been in place for over a decade.Nonetheless, we have consented to [redacted] (Buyer) request to accept his personal check as payment for a Vehicle, as an exception. Buyer agreed to a 14-day check hold and we’ve agreed to waive any storage charges if he were unable to pick up the vehicle on time. Compass: “Yes, the storage charge is waived until we’ll notify you that your payment is cleared and guaranteed by the bank, as we’ve agreed earlier.” Vehicle was picked up by Buyer’s motor carrier on 09/**/16 at or around 9:30am. 10:40 am The following email was received from Buyer: “9/**/2016, driver enroute, put title/contract in car, make sure car starts, take care, reply”. 10:40 am Reply from Compass: “Vehicle was picked up about an hour ago. Did not have title instructions at that time, hence mailing it out to you. Please confirm address for title delivery.” 10:56am Buyer: “You're joking right? I told you to include title our first dialogue and you acknowledged that. It's the same address that's on the check and cc statement I emailed you...” 1:**pm Buyer: “When are you mailing this, b/c no title voids the deal and I was told to contact my banks fraud department if you pulled something like this.” 1:21pm Buyer: “If no title is receive check will be reversed and car will be dropped off at police impound” 5:02pm Buyer emailed us a copy of his email, one of 28, sent on 08/22 requesting title to be in the car. 5:11 pm At this point we realized we had missed that request and sent the following to the Buyer: “Anthony, Thank you for locating that message from 08/22. I feel the need to apologize now, but I suppose we got mixed up in the 28 emails received from you on that date, or maybe the 105 in total. That said, we did not receive your response before 4 pm, so the title was mailed. We’d like to thank you and wish you all the best.” 6:**pm Buyer: “the deal is voided, you lied several times during these interactions...reversal will be begun...if u need a time to pick up the car let me know” 6:20pm Buyer: “the car is currently being considered stolen with no title... money will be reversed....stop contacting me” Following receipt of above stopped payment statement from the Buyer, we made a decision to pull title from mailing. The Buyer had possession of the car and without title or payment Compass (the Seller) would be left without payment or the goods (Vehicle/Title). Furthermore, we honored Buyer’s request and awaited further developments. 9/** 9:31pm Buyer emailed us: “9/**/2016, still no title received in mail”9:46pm Compass: “Title was withdrawn from mailing once you stated your intention to reverse payment and made other allegations. We are prepared to mail the title to you upon receipt of a notarized letter denouncing your earlier statements and intentions or a signed and notarized letter from your issuing bank stating that payment on your check will not be reversed. Unfortunately we’ve been forced to take these highly unusual steps due to your previous conduct, sir.”Following another short demand from the Buyer, we reiterated earlier request for a guarantee of payment or reversal of threat to stop payment. On this note that we had and have absolutely no need to hold Buyer’s title, other than to ensure that payment will not be reversed.Today, 09/**, email started pouring in from the Buyer at 4:26 AM, 14 of them before 5:49 AM and ** in total as of this writing. Insofar we received a total of **7 email messages from the Buyer. 99 of them came in the 9 days before vehicle was picked up, including as many as 28 in a single day. This was not panic, but a pattern, which has evolved into harassment and some subliminal threats accompanied by slanderous name-calling, etc (all from the Buyer to us; we would not engage in that type of conduct).Prior to this getting out of hand, we have made a number of concessions to the Buyer, accommodating him within ability and reason. These were entirely good will compromises. Our good will stopped after Buyer engaged in threats to reverse payment and other conduct later. All along, our request to the Buyer has been a simple one, albeit unusual to us: recant the threat, provide a notarized guarantee of payment non-reversal from his Bank and this matter would be closed. I truly cannot recall a single time we had to resort to this, although we as buyers had been subjected to similar requests for payment guarantee by other banks and therefore view this as an existing practice.Lastly, a short while ago we consented to a 3-way conference call with the Buyer and his Bank. Bank representative, Craig(?) confirmed payment on the check, but stated that Buyer could in fact reverse payment thereon, confirming our worst fears. Bank rep said that Bank could issue a guarantee letter requested by us, should such request be provided by Buyer, which the Buyer immediately and adamantly objected to. Unfortunately, Bank Rep also advised that this process could also take 2-3 weeks and Compass, looking for a quicker but guaranteed way to resolve this matter, asked if Bank would suggest anything else to ensure payment guarantee, which Bank Rep could not or would not provide. Bank representative said that request for reversal would fall under “non-receipt of service” and we asked if proof of receipt of vehicle and title would be sufficient proof to avoid such potential chargeback, but he was unable or unwilling to provide further information.To summarize, we have been placed under unneeded stress by this largely due to Buyer’s conduct and threats. The title has been and is ready for pickup and is held back only because of Buyer’s stated intent to reverse payment for a vehicle, which would leave Compass without goods or payment. The Buyer has been unwilling to provide a letter which is used to ensure that no reversal takes place. Unfortunately, it appears that as of today the Buyer has engaged in a libelous campaign against us. Amidst Buyer’s defamatory statements and name calling, the only thing we have been seeking is a payment guarantee mentioned above.Below is count of Buyer’s emails, through now: 8/** 168/** 108/** 28/** 288/** 208/** 68/** 48/** 58/** 89/** 79/** 19/** 19/[redacted]
A short correction from start: a) Dealer did not offer to finance a car. The Complainant came to Dealer asking for help with financing. b) In the Desired Settlement section Complainant states that he "needed a working car" - that car is still here and this dealership has now lost time and value...
unable to sell it because of Complainant's broken promises and misleading statements. Further, Complainant says he "has been waiting for over a month to get" his car - the time he asked for to gather documents requested by lender, (Complainant) repeatedly failed to deliver on his promises and finally outright refused to provide documents requested by lender, whether because he was unable or unwilling. Everything requested from [redacted] was based on and to support credit application personally completed by him. In length: [redacted] came in to purchase a car and seemed quite forthcoming about his credit and assistance he needed. He requested our help with financing a vehicle and completed and signed a credit application, attesting to its accuracy and truthfulness. No deposit was accepted from [redacted] until we were able to obtain a loan approval for him, which was predicated in its entirety on the accuracy of information [redacted] provided on his credit application. We clearly informed [redacted] of lender's requirements (from [redacted]), information and documents which [redacted] was charged with providing to finalize funding. Again, everything was based on information provided by [redacted] on his credit application. Only after [redacted] assured us of his ability to provide documents requested by lender, we accepted his deposit and immediately removed the vehicle from the market, resulting in us not being able to sell the vehicle to anyone else since. [redacted] asked for additional time (a week to 10 days) to provide all documentation requested by lender. [redacted] even offered to give us an additional $6,000 deposit, but we trusted him and instead of taking the money we asked him to place efforts into quickly providing additional documents to back up his credit application and support the loan funding. He reassured us and made us feel confident in his ability to provide documents and deliver the money. Instead, after several weeks passed, [redacted] unexpectedly refused to provide documents to the lender, thereby sabotaging his financing. He was given weeks and numerous opportunities to resolve complications which he created, but he refused to mend them. Considering inconsistencies provided by [redacted], nothing requested from him by lender was unreasonable. On [redacted]'s behalf and for his benefit, we were able to get the lender to consider exceptions and substitutions to finalize his funding. But weeks into it [redacted] deliberately refused to provide documents. We did suggest that because [redacted] clearly sabotaged his loan approval, he would have to purchase the vehicle with his own financing or no financing. As an exception and a gesture of good will we further consented to applying his deposit to a less expensive vehicle, if that’s what he needed to avoid financing, financing which he single-handedly sabotaged. Latest development to this story is that [redacted] actually came back to our office roughly ten days ago, after he left complaints and we replied, asking if we would sell the vehicle to him outright, without financing. We readily agreed to it and we hoped that this bizarre matter would be placed behind us. He said it would take him 1 or 2 days, then emailed us 4 days later requesting more information and has once again disappeared since, for over a week now. We respect everyone’s busy schedules, but the gentleman keeps asking, promising and disappearing time and time again, and we respectfully refuse to be blamed for that which he causes. This dealership honored every promise it’s given him. Since [redacted] mentioned that he is a medical professional, he is undoubtedly familiar with term AMA – Against Medical Advice. It is my understanding that AMA is when a doctor tries to help a patient in need, one who came to doctor for help, but patient then refuses treatment and chooses to leave. That is essentially what [redacted] did here – he came asking for help, he was provided help that he asked for, but he then chose to leave in spite of our efforts to help him. Should we now be blamed for choices he made?