Compass Manufacturing

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Compass Manufacturing International Company Contact: [redacted] Company Phone: ###-###-#### Company Email: r***@ [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: After speaking with this guest it was determined that the proper trouble shooting procedures which are provided on the installation instructions, were not followedhad the trouble shooting procedures been followed by the handy man, no extra costs would have happenedOur warranty clearly states that we are responsible for the replacement of parts that are proven defective and no other costsat no point was the guest promised that he would receive compensation, only that it would be submitted for considerationSent on: 6/14/3:08:PM

Response:Hello, we received the complaint from Mrs*** and asked for photos of the damageAt the time of the complaint there was a mix up with who actually received the photos and it got lost in the shuffleI personally contacted the guest to get this resolvedafter review of the photos, we
have offered her a new sinkthe guest seemed satisfied with this resolution.Sent on: 3/2/9:35:AM

Business Response to a Complaint Complaint ID#: *** Company Name: Compass Manufacturing International Company Contact: Ron *** Company Phone: 502-367-Company Email: [email protected] Person Who Sent the Complaint: *** *** Staff Member: Response: *** *** purchased our product from a *** locationUpon installing the faucet the guest realized that the handle would turn itself on due to a defective parts in the faucetOur company sent multiple parts to fix this issue and each one failed due to a mis-manufactured batch of cartridgesOur company realized the issue and ultimately sent the guest a new replacement faucetSent on: 6/1/11:16:AM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe response receive is a different response than I originally received from the companies representative who explicitly stated that he was working with *** on a store credit in the amount of $I would also like to point out that I was instructed by there Merchant (***) as to how proceed as *** Management on duty was not able to get in touch with the vendor on the Sunday the product was found defectiveAgain, as previously stated in my initial letter the company and its representative has changed there position on reaching an amicable solutionSimply by stating they have a printed warranty should not allow them from being exempt and responsible for providing an acceptable functioning product to the consumer
Regards,
*** ***

filed complaint 5-17-16, #***Over the weekend, received new faucet from Compass....with the SAME complaint as the first faucetNow I have TWO useless faucetsI have videos of the problem with each of these faucets if desired.TranslateDesired Resolution:RefundselectDesired Outcome:I don't
need useless faucets, I'm tired of TRYING to deal with this companyI want a refund of my original purchase, plus shipping cost to send the second useless faucet back to them.TranslateI have videos of the problem with BOTH faucets if needed, just don't see an option to send them to youOffered video to customer service mgrwith first faucet complaintIf I have the problem with new faucet they sent me..they HAD to have seen it for themselves, the box it came in was all retaped, it had been opened previously(had pictures of that also)

Business Response to a Complaint
Complaint ID#: ***
Company Name: Compass Manufacturing International
Company Contact: Ron ***
Company Phone: 502-367-
Company Email: [email protected]
Person Who Sent the Complaint: *** ***
Staff Member:
Response: *** *** purchased our product from a *** locationUpon installing the faucet the guest realized that the handle would turn itself on due to a defective parts in the faucetOur company sent multiple parts to fix this issue and each one failed due to a mis-manufactured batch of cartridgesOur company realized the issue and ultimately sent the guest a new replacement faucetSent on: 6/1/11:16:AM

Business Response to a Complaint
Complaint ID#:
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Company Name: Compass Manufacturing International
Company Contact: [redacted]
Company Phone: ###-###-####
Company Email: r[redacted]
Person Who Sent the Complaint: [redacted]
Staff Member:
Response: After speaking with this guest it was determined that the proper trouble shooting procedures which are provided on the installation instructions, were not followedhad the trouble shooting procedures been followed by the handy man, no extra costs would have happenedOur warranty clearly states that we are responsible for the replacement of parts that are proven defective and no other costsat no point was the guest promised that he would receive compensation, only that it would be submitted for considerationSent on: 6/14/3:08:PM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The response receive is a different response than I originally received from the companies representative who explicitly stated that he was working with [redacted] on a store credit in the amount of $50.00. I would also like to point out that I was instructed by there Merchant ([redacted]) as to how proceed as [redacted] Management on duty was not able to get in touch with the vendor on the Sunday the product was found defective. Again, as previously stated in my initial letter the company and its representative has changed there position on reaching an amicable solution. Simply by stating they have a printed warranty should not allow them from being exempt and responsible for providing an acceptable functioning product to the consumer.  
Regards,
[redacted]

rgb(204, 204, 204); background-color: rgb(239, 239, 239);">filed complaint 5-17-16, #[redacted]. Over the weekend, received new faucet from Compass....with the SAME complaint as the first faucet. Now I have TWO useless faucets. I have videos of the problem with each of these faucets if desired.
Translate
Desired Resolution:
Refund
select
Desired Outcome:
I don't need useless faucets, I'm tired of TRYING to deal with this company. I want a refund of my original purchase, plus shipping cost to send the second useless faucet back to them.
Translate
I have videos of the problem with BOTH faucets if needed, just don't see an option to send them to you. Offered video to customer service mgr. with first faucet complaint. If I have the problem with new faucet they sent me..they HAD to have seen it for themselves, the box it came in was all retaped, it had been opened previously. (had pictures of that also)

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Compass Manufacturing International Company Contact: [redacted] Company Phone: ###-###-#### Company Email: r[redacted] Person Who Sent the Complaint: [redacted] Staff...

Member: Response: After speaking with this guest it was determined that the proper trouble shooting procedures which are provided on the installation instructions, were not followed. had the trouble shooting procedures been followed by the handy man, no extra costs would have happened. Our warranty clearly states that we are responsible for the replacement of parts that are proven defective and no other costs. at no point was the guest promised that he would receive compensation, only that it would be submitted for consideration. Sent on: 6/14/2016 3:08:15 PM

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]I did receive the second faucet.  Didn't even have to install....held the faucet in the upright position, and the handle dropped down( which would allow water to flow).  Box had previously been opened, and was retaped, so someone had to of seen the problem, but elected to send it to me anyway.  Now I have TWO LEAKY, USELESS, kitchen faucets. Have videos of both faucets " in automatic action" for proof.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
I did receive the second faucet.  Didn't even have to install....held the faucet in the upright position, and the handle dropped down( which would allow water to flow).  Box had previously been opened, and was retaped, so someone had to of seen the problem, but elected to send it to me anyway.  Now I have TWO LEAKY, USELESS, kitchen faucets. Have videos of both faucets " in automatic action" for proof.
Regards,
[redacted]