Compass Marketing

Initial Business Response / [redacted] (1000, 5, 2015/12/02) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @companycompass.com Everyone's names at the company is in fact our real legal namesMy name is [redacted] I own the company We provide clients with lists of data based on their specified criteriaMr [redacted] bought a group of optional 401K rollover prospectsOnce the data is in his hands, it is up to him to sale itwe can not be liable for his sales pitch or marketing tactics We do not offer refunds, this was clear in the sales agreement Mr [redacted] signed prior to receiving his order Attached is a copy of his signed invoice We will refuse to communicate with clients after they have lost all interest in being civilwe stand behind our products and have many happy clients over the past years that would be more then willing to compliment our service and communication We offer unlimited replacements and we are currently rebutting a credit card dispute Mr [redacted] made to our merchantMr [redacted] can come back to us at anytime to correct whatever he was unhappy about with his order by emailing me directly at [redacted] @CompanyCompass.com

If you need to reach someone other then your sales rep, you would have to call the main line listing on the website. The charge was reversed, however, if you have any issues with your first order, please call stephen at [redacted]

Initial Business Response /* (1000, 5, 2016/02/12) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@companycompass.com
The client has no contacted anyone at the office regarding this issue. We don't offer refunds, only replacements, and the client agree...

to this in his signed agreement
If you have a problem with a charge on your credit card, call your bank to dispute the charge and they will request the signed documents from us and reach a resolution that way
The sales rep you have been trying to contact has been terminated and has no affiliation with this company. \
If you have questions, please contact the office.
Initial Consumer Rebuttal /* (3000, 7, 2016/02/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have called the phone number provided five times in two + weeks, each time leaving a message, all with no call back. The company was never authorized to charge my credit card for services I never requested. It should not be my responsibility to deal with this wrongful charge with my credit card company.

Initial Business Response /* (1000, 5, 2015/12/02) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@companycompass.com
Everyone's names at the company is in fact our real legal names. My name is [redacted] I own the company.
We provide clients...

with lists of data based on their specified criteria. Mr [redacted] bought a group of optional 401K rollover prospects. Once the data is in his hands, it is up to him to sale it. we can not be liable for his sales pitch or marketing tactics.
We do not offer refunds, this was clear in the sales agreement Mr [redacted] signed prior to receiving his order.
Attached is a copy of his signed invoice.
We will refuse to communicate with clients after they have lost all interest in being civil. we stand behind our products and have many happy clients over the past 7 years that would be more then willing to compliment our service and communication.
We offer unlimited replacements and we are currently rebutting a credit card dispute Mr [redacted] made to our merchant. Mr. [redacted] can come back to us at anytime to correct whatever he was unhappy about with his order by emailing me directly at [redacted]@CompanyCompass.com