I am in receipt of your letter dated June 7, regarding a complaint reported to your office by a Compass Medical, PC patient’s father [redacted] in regards to a billing issueOn March 21, the caller’s son Rafael [redacted] was seen in our Quincy Primary Care location for a running nose, fever, sore throat and loss of appetite which resulted in the diagnosis of acute bronchitis and reactive airway diseaseThe patient was brought to the appointment by his mother and assessed by our physician who deemed it was necessary for the patient to have a Chest Xray and to follow back up in two to three daysThe patient’s mother brought the child downstairs in Quincy location for his Chest Xray, however the mother didn’t allow her son to have a Chest Xray because she was concerned with the radiationThe Xray Technologist explained to the mother the background of radiation and the risk involved as well as the pros and cons of such a testThe mother decided against the Chest Xray and was provided the hours of the Radiology Department and was informed her son’s order would stay on file if she decided to return later that day or the next dayThe son’s physician was informed that the mother didn’t want to follow through with the Chest Xray and was contact by the physicianThe physician explained to the mother that she wanted to get a Chest Xray as her son’s Osat reading was fluctuating and wanted to rule out pneumoniaThe mother still expressed her concern with the Chest Xray but agreed to have her son come back the next day to have his OSat done againOn March 22nd at 4:the patient’s mother called the physician’s office and stated that the son just fell asleep and that she didn’t want to wake him up so she wanted to know if she could bring him in tomorrow to have his Ostats checkedThe provider was ok with this and an appointment was booked for the next dayOn March 23rd the patient was brought in with his mother to follon his bronchitis and reactive airwayThe patients Owas still low and the provider recommended that the mother get the nebulizer machine and to start breathing treatments and that she wanted to see the patient back in a few daysBased on the severity of the patient’s condition and the failure to have ordered tests completed, the provider felt it was the patient’s best interest to come back and be recheckedThis appointment was more than just taking the child’s oxygen levels, as complete examination was done and documented in the patients chartAt Compass Medical we have a rigorous Patient Grievance process and to date we have no communication from the patient’s father regarding this specific issueIt is our ongoing goal to provide quality care and exceptional service to our patients and communication is an essential part of thisAgain, thank you for allowing us the opportunity to review and provide some insight into this concernPlease feel free to contact me with any further questions at [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.] Regards, [redacted]
I am in receipt of your letter dated June 7, regarding a complaint reported to your office by a Compass Medical, PC patient’s father [redacted] in regards to a billing issueOn March 21, the caller’s son Rafael [redacted] was seen in our Quincy Primary Care location for a running nose, fever, sore throat and loss of appetite which resulted in the diagnosis of acute bronchitis and reactive airway diseaseThe patient was brought to the appointment by his mother and assessed by our physician who deemed it was necessary for the patient to have a Chest Xray and to follow back up in two to three daysThe patient’s mother brought the child downstairs in Quincy location for his Chest Xray, however the mother didn’t allow her son to have a Chest Xray because she was concerned with the radiationThe Xray Technologist explained to the mother the background of radiation and the risk involved as well as the pros and cons of such a testThe mother decided against the Chest Xray and was provided the hours of the Radiology Department and was informed her son’s order would stay on file if she decided to return later that day or the next dayThe son’s physician was informed that the mother didn’t want to follow through with the Chest Xray and was contact by the physicianThe physician explained to the mother that she wanted to get a Chest Xray as her son’s Osat reading was fluctuating and wanted to rule out pneumoniaThe mother still expressed her concern with the Chest Xray but agreed to have her son come back the next day to have his OSat done againOn March 22nd at 4:the patient’s mother called the physician’s office and stated that the son just fell asleep and that she didn’t want to wake him up so she wanted to know if she could bring him in tomorrow to have his Ostats checkedThe provider was ok with this and an appointment was booked for the next dayOn March 23rd the patient was brought in with his mother to follon his bronchitis and reactive airwayThe patients Owas still low and the provider recommended that the mother get the nebulizer machine and to start breathing treatments and that she wanted to see the patient back in a few daysBased on the severity of the patient’s condition and the failure to have ordered tests completed, the provider felt it was the patient’s best interest to come back and be recheckedThis appointment was more than just taking the child’s oxygen levels, as complete examination was done and documented in the patients chartAt Compass Medical we have a rigorous Patient Grievance process and to date we have no communication from the patient’s father regarding this specific issueIt is our ongoing goal to provide quality care and exceptional service to our patients and communication is an essential part of thisAgain, thank you for allowing us the opportunity to review and provide some insight into this concernPlease feel free to contact me with any further questions at [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.] Regards, [redacted]