Compass Moving and Storage

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. To clarify, however, please note that I did indeed call [redacted] about this issue with the driver's rudeness and the inconsistencies from my estimate and they told me that there was nothing they could do since the invoice came from Compass. I was told that any resolution would have to come from the entity who invoiced me. 
Sincerely,
[redacted]

The records on this particular interstate shipment with [redacted] indicates the following:1.  This shipment was in our storage with our company Compass Moving and Storage from July through October 6, 20162.  On October 6 it was released to a driver for [redacted] (not our...

company). 3.  This customer had a balance due on their account.  It is required under interstate tariffs governed by Federal law the carrier collect charges due by certified funds.4.  The driver for [redacted] did exactly what was required under law and his carrier's requirements.5.  In an effort to take care of this customer, the move coordinator at our company's risk allowed our company to assume the collection responsibility.6.  The van line collected from our account with them instead of their customer.6.  The customer finally sent us a check to pay their obligation.  It arrived October 24, 2016.7.  This person owes Mrs. [redacted], her move coordinator at our company, a thank you, not a complaint with the Revdex.com.

Complaint: [redacted]
I am rejecting this response because: I want the public to know that Compass Moving does not care about the needs of their customers and offered no realistic option in order to receive my belongings. The only party subject to the contract is the customer, there isn't any punishment to the business if they can't fulfill the original terms of contract. Sounds to me like they knew from the beginning that all of my items would not fit on the truck. I feel the sales rep should have, at the very least, spoke to me about this and/or scheduled another truck and driver.
Sincerely,
[redacted]

Ms. [redacted] moved with [redacted] and their driver Mr. [redacted] driver number [redacted].  We are [redacted], the agency that arranged for Ms. [redacted] to move with [redacted].  It will be necessary for Ms. [redacted] to redirect her issues with their driver to [redacted]...

and their customer service center at ###-###-####.There may be some confusion regarding Ms. [redacted]'s packing.  We can clearly see on her paperwork the driver packed two box springs and her king size mattress.  In other words he packed three mattress/box cartons, but not two beds.  In an effort to assist Ms. [redacted] in paying her bill, we granted a credit for her packing charge and absorbed this charge ourselves.  Ms. [redacted] then paid the balance owing [redacted].Ms. [redacted]'s contract with [redacted] was to move the 81 items on her estimated cost of service.  The driver loaded 134 items.  All these additional items did generate an additional billing of $666.23.  Ms. [redacted] paid $555.92 last week and we wrote the remaining balance off to bad debt expense.  The contract with [redacted] clearly states the credit period is 30 days, but it also does not state if more time is granted the charges are not due.  Our company immediately extended credit as we wished to audit the charges, make sure they were accurate and we also had to wait for her Allied driver to turn in his paperwork so we could all have the original documentation.We are sorry Ms. [redacted] is not satisfied with her moving services from [redacted] but believe her issues need to be redirected.

We regret to hear about the issues and feelings expressed by customer [redacted].  Our office, who booked the move, has never been contacted by [redacted] or his wife to discuss or address any of the issues stated.  On 8-26 an estimator went to residence to confirm what items were moving, created an estimate based off those items and then provided that estimate and Estimate Inventory detailing items that were stated as shipping at that time.  It was requested to have the [redacted]’s review the documents to confirm accuracy as approximately 2/3 of their house was to move and 1/3 was to stay.  The estimate and inventory did include moving heavy tools and a 1,000 gun safe which are what they are stating was not taken into account.  Their move costs are based on the total weight of what they chose to ship. By adding things like the pool table which they said was NOT shipping they increased their weight and costs.  They requested to have items delivered to a self-storage unit they setup since they wanted access to their items.  Again, we are sorry they feel they were not treated fairly during the move process but they were only billed for the services they requested and utilized.