Compass Point Construction LLC

Again, we are in contact with the homeowner and are working on issues Unfortunately, the subcontractors work regular day hours for the most part We never stated that building a house is a perfect process, but we are STILL working with the homeowner trying to handle her concerns We would be happy to remove her carpet and have it replaced at her expense, but it was not the wrong carpet It was the carpet she picked out initially and it was the carpet that she paid for with her homeWhat the homeowner requested is that her concerns be addressed That is what our company is trying to do

We apologize in regards to the issue of the drywall We had contacted the drywall subcontractor to have the matter of the drywall handled and unfortunately, it fell through the cracks Since receiving the email with this concern, the contractor has been to the home and corrected the problem.In regards to the landscaping, this is not an issue of Compass Point Construction Compass Point Construction did not set up or speak with the landscaper at anytime in the process The homeowner wanted to have the landscaping included in the price of his home so it could be put into the final loan of his home This is a deal that was set up with the real estate agent and the broker that sold him the home and was put into the contract of the home There was never any contact between the landscaper and Compass Point Construction at any time All the communication was handled between the landscaper and the real estate agent The invoice for the landscaper was paid by the title company who closed the homeowner's loan, it was never paid by Compass Point Construction.With Regard, [redacted] Compass Point Construction

The homeowner has been in the home over two years from his purchase date We have received written communication twice from the homeowners Once was 4/14/and the next time was 4/6/ We responded in both cases The response may not have been to the liking of the homeowner, however we stand by it

Please see the attached photos the home that the homeowner is referencing The home can also be viewed at www.spotlighthometours.com/tours/tour.php?tourid=for more detailed pictures The homeowner actually did a walk through of the completed home that had
gotten certificate of occupancy before they closed and funded the homeIf the homeowner was unhappy with the property they did not have to purchase the property and could have walked away There were items on a punch list sheet that the homeowner had requested to be fixed Currently there are 4 items that are still in the process of getting worked on The homeowner writes as if we have not been in contact at all with her in the last month and that is just not true Much of the difficulty has been with scheduling work time with the homeowner and the subcontractors to get the issues taken care of There have been times that the homeowner is not available to the subcontractors and also subcontractors have stated that they had left messages and she had' t returned them That was the case with the subcontractor wanting to get the glass shower door fixed The plumbers have already been to the home to take care of the reverse osmosis line The homeowner stated that ALL the outlets were overcoat and looked horrible There were two on her punch list that required attention and we are aware of the issue and trying to set schedules with the contractors involved The carpet that was installed in the home was the carpet that the homeowner had picked as they were able to pick all their finishes and paint colors When the carpet was onsite and laid out, it was then she had wanted it changed It wasn't a mistake on the part of Compass Point, but a preference issue We would have made the change had the homeowner wanted to pay the additional costs to replace it Compass Point Construction was not even aware of the fireplace issue until days after we received this complaint when the homeowner sent a request to the warranty email, the homeowner was emailed back that same day with the phone number she needed to get in touch with the HVAC contractor The homeowner states that she has been nice and respectful, but we have a difference of opinion on that matter We stand behind our products, our suppliers, our subcontractors, and the team of people that make it all possible We have had communication through email, our superintendent has been in contact in person and on phone with her even though we feel she is defaming and lying about our company, the people we work with, and what we have provided for her

Complaint: [redacted]
I am rejecting this response because: I have documents showing the extra room and us accepting with a down payment. I have documents mentioning all the claims included in the warranty. the concrete was sealed and maintained during the period in question. The builder states the property slopes from the sidewalk towards the house. One can clearly see this is not the case and in what circumstance would a builder place a home in this location lower than the sidewalk. the sprinklers are not the cause of window wells detaching from the house as this occurred before they were installed and the water for a total of 12 minutes per week ( 4 minutes on 3 different days) I agree that the hose bibs are freezeless. No hose has been attached during freezing conditions, and the builders contractor stated that these hose bibs are not meant to be used in winter. While I agree you can't have a hose attached to them, you should be able to turn them on and have them drain without freezing. In actuality the reason the wouldn't fix them is because I finished the location where these are in the basement and it will be difficult to get to them. anyone wanting to should check the [redacted] Facebook page and see all of the complaints coming from Compass Points work. Does the basement window that fell out of someone's home the other day ring a bell?
Sincerely,
[redacted]

Again, we are in contact with the homeowner and are working on issues.  Unfortunately, the subcontractors work regular day hours for the most part.  We never stated that building a house is a perfect process, but we are STILL working with the homeowner trying to handle her concerns.  We would be happy to remove her carpet and have it replaced at her expense, but it was not the wrong carpet.  It was the carpet she picked out initially and it was the carpet that she paid for with her home. What the homeowner requested is that her concerns be addressed.  That is what our company is trying to do.

Complaint: [redacted]
I am rejecting this response because:I have not had several calls with voicemails left. I have worked with them on coming to fix items but we work also and can't take time off for there inprefections. Glass shower is still leaking after they fixed it. Yes the superintendent called and were working on getting everything fixed. Carriage style garage doors are what we paid extra for but doesn't come with the hardware, that's what makes them carriage style!!! They did not offer me better carpet even if I paid extra! His words were its ordered and at the house it's to late! The carpet is thee most thing I'm disgusted with its cheaper than cheap!
Sincerely,
[redacted]

Compass Point Construction was the builder of the home at [redacted] in the [redacted].  The home had been completed at the time the homeowner purchased the house.  The homeowner states that the model agent told him he would receive a finished room in the basement, but there...

is no where in the purchase agreement that states that would be included.  What ever transpires or is agreed upon verbally between the model agent (who is not a employee of Compass Point Construction) and the homeowners, is not guaranteed unless it is legally documented in the purchase agreement or addendums of the contract.  The purchase agreement actually states this in provision fourteen.  The builder builds the home based on the contract agreement between the agent and the homeowner and there was no documentation regarding this.  If the homeowner would review his purchase agreement, it states that there was no one-year home warranty purchased with his home.  This information is on page four, provision ten of the contract.  The homeowner states that Compass Point’s warranty says that between the 11th and 12th month that a superintendent would be in touch with the homeowner to get a list from the homeowner of items that need correction.  This has never been the practice of Compass Point Construction and is not how issues are handled currently.  It is also not in the warranty that is provided to any homeowners that have a warranty with Compass Point.  All issues and concerns are supposed to be submitted as soon as it arises and should be submitted in writing.  Although the homeowner did not have a one-year warranty, we did have contact with the homeowner with all of these concerns and did do our best to assist with their concerns.  We did provide fixes with the issues that we felt were our responsibility.   Although the homeowner’s perception is that excuses were made, there were actually valid explanations and reasons as to why Compass Point is not responsible for his concerns.   The builder did meet with the homeowner and discussed these issues in person.  First of all, the homeowner had his own landscaping done on his home.   Sprinklers were installed next to the foundation and window wells of the house.  Grass was butted up to the foundation and the window wells as well.  The sprinklers are heavy grass sprinklers that not only soak the grass when on, but also drain when off which will cause erosion of the dirt below the grass.  It is impossible to not have window wells installed before the home is backfilled.  The window wells are attached to the home. From the sidewalk to the house, the yard slopes towards the house, when it should actually slope from the house to the sidewalk.   When there isn’t proper landscaping grading or drainage on the property, it can cause damage in many areas including places where concrete has been poured do to oversaturation and erosion of dirt.   Final grading of the property is required at the time of final inspection to receive the certificate of occupancy of the home.  If the home is being completed during the winter, then that is when the final grade is required to be done.   It is the responsibility of the homeowner to upkeep the grade of the property once the property has been purchased.  Dirt erodes, that is a guarantee.  If there is anyone to blame for that, it is Mother Nature.   The hose bibs are actually freezeless hose bibs.  The only way it can freeze is if there is a hose that is attached to the bib in freezing temperatures.   Slight hairline cracks in concrete are normal.  Flaking occurs in concrete when the product is not maintained.  It is highly recommended that the concrete be sealed with a concrete sealer one to two times a year to ensure that it is protected from the winter elements.  Concrete is a porous product that will absorb water and salt.  It is extremely important that snow be shoveled immediately.  If it is driven on, salt and water can be forced into the concrete and that can cause flaking.   I have attached both a concrete care and maintenance form that we provide from our supplier and also a stucco industry standard guideline for stucco.  Cracks will occur in stucco, it is the nature of the product being used.  Industry practice is to repair any cracks that exceed 1/16th of an inch (wideth of a quarter). None of the cracks exceeded this wideth. We are proud of the work we do and feel like we offer a quality product for a reasonable price.  We use high quality products and stand behind the suppliers and subcontractors that supply their specialty.  It is unfortunate that the homeowner has opinion of us providing “half [redacted] fixes” and “being full of excuses”, but there was communication between us.  We stand behind our reasoning and believe we are not in the wrong with this complaint. Tell us why here...

The homeowner has been in the home over two years from his purchase date.  We have received written communication twice from the homeowners.  Once was 4/14/14 and the next time was 4/6/15.  We responded in both cases.  The response may not have been to the liking of the homeowner, however we stand by it.

We apologize in regards to the issue of the drywall.  We had contacted the drywall subcontractor to have the matter of the drywall handled and unfortunately, it fell through the cracks.  Since receiving the email with this concern, the contractor has been to the home and corrected the...

problem.In regards to the landscaping, this is not an issue of Compass Point Construction.  Compass Point Construction did not set up or speak with the landscaper at anytime in the process.  The homeowner wanted to have the landscaping included in the price of his home so it could be put into the final loan of his home.  This is a deal that was set up with the real estate agent and the broker that sold him the home and was put into the contract of the home.  There was never any contact between the landscaper and Compass Point Construction at any time.  All the communication was handled between the landscaper and the real estate agent.  The invoice for the landscaper was paid by the title company who closed the homeowner's loan, it was never paid by Compass Point Construction.With Regard,[redacted]Compass Point Construction