Atlas Transfer & Storage Co [redacted] Phone: [redacted] Fax: [redacted] May 9, Revdex.com of San Diego Attn: [redacted] RE: Allied Van Lines (REG# [redacted] ) Complaint ID# - [redacted] Dear Ms [redacted] ***, Your patience throughout our review of the submitted complaint is and has been appreciated We have completely reviewed the complaint and also have reviewed the submitted claim form According to our shipping documents, and review, we do not show where Atlas Transfer & Storage or Allied Van Lines has misguided the consumer regarding the elected valuation coverage There was claimed damage sustained to the Television involved in the shipment and claim form was filedHowever, we have verified that we have settled the consumer’s claim accordingly based upon the rules and regulations set forth within our tariff The claim form along with copies of the settlement has been attached for your review We also have contacted our moving crew and have verified with them that no such external damage was sustained to the Television during the course of transport All goods that were tendered to us by the homeowner were delivered to the destination residence and signed for in the same condition as originally tendered The paperwork attached confirms this as well We again apologize for not being able to accommodate the customer’s claim We do our best to accommodate all requests by consumer’s; however, we could not do so due to the damage having been something that was caused due to internal mechanical failure The customer signed, acknowledged, and returned our “Rules of the Road” document that outlines our and the carrier’s position regarding electronic items This same information is also listed on the back side of the Bill of Lading, which also was signed, acknowledged, and returned to us as the carrier by the consumer We regret that the consumer has filed a complaint and are extremely apologetic for the unfortunate event that has occurred during their relocation with Allied Van Lines This claim was and has been addressed fairly and handled by Allied Van Lines, in Fort Wayne, IN All future correspondence should be forwarded and directed to them via email at [redacted] If we or I can be of further assistance, please contact us via the information outlined below at your convenience Sincerely, [redacted] Atlas Transfer & Storage Claims Manager T: [redacted] F: [redacted] C: [redacted] E: [redacted] [redacted] ***, [redacted] Website: www.AtlasAllied.com Agent for Allied Van Lines
Atlas Transfer & Storage Co [redacted] Phone: [redacted] Fax: [redacted] May 9, Revdex.com of San Diego Attn: [redacted] RE: Allied Van Lines (REG# [redacted] ) Complaint ID# - [redacted] Dear Ms [redacted] ***, Your patience throughout our review of the submitted complaint is and has been appreciated We have completely reviewed the complaint and also have reviewed the submitted claim form According to our shipping documents, and review, we do not show where Atlas Transfer & Storage or Allied Van Lines has misguided the consumer regarding the elected valuation coverage There was claimed damage sustained to the Television involved in the shipment and claim form was filedHowever, we have verified that we have settled the consumer’s claim accordingly based upon the rules and regulations set forth within our tariff The claim form along with copies of the settlement has been attached for your review We also have contacted our moving crew and have verified with them that no such external damage was sustained to the Television during the course of transport All goods that were tendered to us by the homeowner were delivered to the destination residence and signed for in the same condition as originally tendered The paperwork attached confirms this as well We again apologize for not being able to accommodate the customer’s claim We do our best to accommodate all requests by consumer’s; however, we could not do so due to the damage having been something that was caused due to internal mechanical failure The customer signed, acknowledged, and returned our “Rules of the Road” document that outlines our and the carrier’s position regarding electronic items This same information is also listed on the back side of the Bill of Lading, which also was signed, acknowledged, and returned to us as the carrier by the consumer We regret that the consumer has filed a complaint and are extremely apologetic for the unfortunate event that has occurred during their relocation with Allied Van Lines This claim was and has been addressed fairly and handled by Allied Van Lines, in Fort Wayne, IN All future correspondence should be forwarded and directed to them via email at [redacted] If we or I can be of further assistance, please contact us via the information outlined below at your convenience Sincerely, [redacted] Atlas Transfer & Storage Claims Manager T: [redacted] F: [redacted] C: [redacted] E: [redacted] [redacted] ***, [redacted] Website: www.AtlasAllied.com Agent for Allied Van Lines