[redacted] purchased full value protection with her move, which protects her from lost or damaged items This is taken directly from the Rights and Responsibilities handbook that was provided to the customer on the day her items we're loaded onto the truck.Loss and Damage ClaimsMovers customarily take every precaution to make sure that while your shipment isin their possession, no items are lost, damaged or destroyedHowever, despite theprecautions taken, articles are sometimes lost or destroyed during the moveYouhave the right to file a claim with your mover to be compensated for loss or damage.You have months from the date of delivery (or in the event of loss for the entireshipment, from the date your shipment should have been delivered) to file your claim.The claim must be submitted in writing to your mover or to your mover’s third partycompany for claim processingAfter you submit your claim, your mover has daysto acknowledge receipt of itThe mover then has days to provide you with adispositionThe mover might be entitled to 60-day extensions if the claim cannot beprocessed or disposed of within days.In our case, we use a third party company for claim processing and [redacted] was sent the claims paperwork on January 5th with no response After speaking to her again, we resent the paperwork on January 19th for her to begin the claims process and move forward
Complaint: ***
I am rejecting this response because: I have moved many times during my fourteen year military careerI have never had to file a insurance claim or file a Revdex.com complaintI am extremely dissatisfied with the "service" that I received during this moveI have the extra unneeded stress of having to deal with insurance adjusters because I selected this moving companyI have renters insurance as wellBut, I do plan on moving forward with my grievances against this company
Regards,
*** ***
My faith in your company is soo very low at this point. After two years, you didn't cover a logo???? Hmnn, let me think about it? You didn't arrive on time, you didn't pack my furniture properly, and you didn't full assemble my furniture? Why do you deserve a second chance to inconvenience and annoy me??------------------------------On Wed, Jan 21, 2015 9:36 AM CST [redacted] wrote:>When you signed the document for your move, you purchased the full valuation coverage. Therefore, anthem claims will be handling things from this point forward. >You still have the option for us to send someone to your house and finish assembling your items. But as far as the additional items that need to be replaced, they will take care of that. That's the reason you paid for the full valuation protection, that's what they do. >>Please let me know if you would like us to send someone out to your house. >>Thank you,>>[redacted]>>[redacted]>Compass Van Lines, LLC.>Ph: [redacted]>www.compassvanlines.com>
[redacted] purchased full value protection with her move, which protects her from lost or damaged items. This is taken directly from the Rights and Responsibilities handbook that was provided to the customer on the day her items we're loaded onto the truck.Loss and Damage ClaimsMovers customarily take every precaution to make sure that while your shipment isin their possession, no items are lost, damaged or destroyed. However, despite theprecautions taken, articles are sometimes lost or destroyed during the move. Youhave the right to file a claim with your mover to be compensated for loss or damage.You have 9 months from the date of delivery (or in the event of loss for the entireshipment, from the date your shipment should have been delivered) to file your claim.The claim must be submitted in writing to your mover or to your mover’s third partycompany for claim processing. After you submit your claim, your mover has 30 daysto acknowledge receipt of it. The mover then has 120 days to provide you with adisposition. The mover might be entitled to 60-day extensions if the claim cannot beprocessed or disposed of within 120 days.In our case, we use a third party company for claim processing and [redacted] was sent the claims paperwork on January 5th with no response. After speaking to her again, we resent the paperwork on January 19th for her to begin the claims process and move forward.
Compass Van Lines took the Revdex.com logos off of their trucks two years ago. There is the glue in the shape of that logo left on the trucks, but on Revdex.com Stickers on the vehicles. Additionally, no where in our social media sites, website or paperwork, does Compass Van Lines claim...
to be a member of the Revdex.com.Customer's belongings were delivered by two gentlemen who stated that they did not work for Compass Van Lines. -Correct. Customer's belongings were delivered by a third party carrier that Compass Van Lines contracted to deliver your belongings. They arrived late past the agreed time.-Carrier admits that he was late. He said that he got lost and only arrived 45 minutes late. They demanded payment before my items were unloaded on the truck. - Yes, that is true. That is moving industry policy, per Federal Law .. written in section "A" of the Bill of Lading (attached) that customer signed at pickup. When my furniture was picked up from my home in San Antonio, Compass Van Lines personnel stated that I owed an additional 300 dollars because I had 1100 cubic feet of items.-According to the Bill of Lading (attached) that customer signed at pickup, when the movers arrived to your home, they discovered that your load had 100 additional cubic feet (not 1100 cubic feet) that you were charged $300 for that brought the cubic feet of your load from 780 to 880 cubic feet. Customer signed both a "Revised Written Estimate" and the "Bill of Lading" accepting these charges. The load was picked up at 880 cubic feet and delivered at 880 cubic feet. Again, our apologies if this was not explained when items were picked up.They provided only 2 movers. -yes, two movers is usually all that is needed for only 780 cubic feet, or even 880 cubic feet. It is an industry standard. After security was called, a neighbor and I helped the movers move the rest of my belongings in. -I don't really have a response for that. I would like to know more, please.My furniture was delivered without some of the screws, so my headboard is partially put together. My sectional is not completely put together. My grandfather clock pendellum is so badly bent it cannot swing. I am missing a tv stand and fan. My favorite vase was broken.-In response, we are both looking for missing items and have sent you the claims process paperwork on 1-5-2015 to get you compensated for your broken items. In addition, after speaking with you today, we will send out a handyman to repair items and put together your furniture when you are available on Saturdays and Sundays.
Thank you for forwarding this consumer complaint to our attention. We offer the following response: Mr. [redacted] contracted for interstate moving services which included a month of free storage. Mr. [redacted] was mistakenly charged for the free month of storage but our accounting department was able to work...
with Mr. [redacted] and refunded the full amount. The agreed upon delivery window was 21 business days from the 1st date Mr. [redacted] was available to receive delivery of the shipment. The first available date provided by Mr. [redacted] was May 21 and the shipment was delivered on June 6. Delivery occurred within 11 business days of the 1st available date and well within the 21 business day delivery window. Thank you.
[redacted] purchased full value protection with her move, which protects her from lost or damaged items This is taken directly from the Rights and Responsibilities handbook that was provided to the customer on the day her items we're loaded onto the truck.Loss and Damage ClaimsMovers customarily take every precaution to make sure that while your shipment isin their possession, no items are lost, damaged or destroyedHowever, despite theprecautions taken, articles are sometimes lost or destroyed during the moveYouhave the right to file a claim with your mover to be compensated for loss or damage.You have months from the date of delivery (or in the event of loss for the entireshipment, from the date your shipment should have been delivered) to file your claim.The claim must be submitted in writing to your mover or to your mover’s third partycompany for claim processingAfter you submit your claim, your mover has daysto acknowledge receipt of itThe mover then has days to provide you with adispositionThe mover might be entitled to 60-day extensions if the claim cannot beprocessed or disposed of within days.In our case, we use a third party company for claim processing and [redacted] was sent the claims paperwork on January 5th with no response After speaking to her again, we resent the paperwork on January 19th for her to begin the claims process and move forward
Complaint: ***
I am rejecting this response because: I have moved many times during my fourteen year military careerI have never had to file a insurance claim or file a Revdex.com complaintI am extremely dissatisfied with the "service" that I received during this moveI have the extra unneeded stress of having to deal with insurance adjusters because I selected this moving companyI have renters insurance as wellBut, I do plan on moving forward with my grievances against this company
Regards,
*** ***
My faith in your company is soo very low at this point. After two years, you didn't cover a logo???? Hmnn, let me think about it? You didn't arrive on time, you didn't pack my furniture properly, and you didn't full assemble my furniture? Why do you deserve a second chance to inconvenience and annoy me??------------------------------On Wed, Jan 21, 2015 9:36 AM CST [redacted] wrote:>When you signed the document for your move, you purchased the full valuation coverage. Therefore, anthem claims will be handling things from this point forward. >You still have the option for us to send someone to your house and finish assembling your items. But as far as the additional items that need to be replaced, they will take care of that. That's the reason you paid for the full valuation protection, that's what they do. >>Please let me know if you would like us to send someone out to your house. >>Thank you,>>[redacted]>>[redacted]>Compass Van Lines, LLC.>Ph: [redacted]>www.compassvanlines.com>
[redacted] purchased full value protection with her move, which protects her from lost or damaged items. This is taken directly from the Rights and Responsibilities handbook that was provided to the customer on the day her items we're loaded onto the truck.Loss and Damage ClaimsMovers customarily take every precaution to make sure that while your shipment isin their possession, no items are lost, damaged or destroyed. However, despite theprecautions taken, articles are sometimes lost or destroyed during the move. Youhave the right to file a claim with your mover to be compensated for loss or damage.You have 9 months from the date of delivery (or in the event of loss for the entireshipment, from the date your shipment should have been delivered) to file your claim.The claim must be submitted in writing to your mover or to your mover’s third partycompany for claim processing. After you submit your claim, your mover has 30 daysto acknowledge receipt of it. The mover then has 120 days to provide you with adisposition. The mover might be entitled to 60-day extensions if the claim cannot beprocessed or disposed of within 120 days.In our case, we use a third party company for claim processing and [redacted] was sent the claims paperwork on January 5th with no response. After speaking to her again, we resent the paperwork on January 19th for her to begin the claims process and move forward.
Compass Van Lines took the Revdex.com logos off of their trucks two years ago. There is the glue in the shape of that logo left on the trucks, but on Revdex.com Stickers on the vehicles. Additionally, no where in our social media sites, website or paperwork, does Compass Van Lines claim...
to be a member of the Revdex.com.Customer's belongings were delivered by two gentlemen who stated that they did not work for Compass Van Lines. -Correct. Customer's belongings were delivered by a third party carrier that Compass Van Lines contracted to deliver your belongings. They arrived late past the agreed time.-Carrier admits that he was late. He said that he got lost and only arrived 45 minutes late. They demanded payment before my items were unloaded on the truck. - Yes, that is true. That is moving industry policy, per Federal Law .. written in section "A" of the Bill of Lading (attached) that customer signed at pickup. When my furniture was picked up from my home in San Antonio, Compass Van Lines personnel stated that I owed an additional 300 dollars because I had 1100 cubic feet of items.-According to the Bill of Lading (attached) that customer signed at pickup, when the movers arrived to your home, they discovered that your load had 100 additional cubic feet (not 1100 cubic feet) that you were charged $300 for that brought the cubic feet of your load from 780 to 880 cubic feet. Customer signed both a "Revised Written Estimate" and the "Bill of Lading" accepting these charges. The load was picked up at 880 cubic feet and delivered at 880 cubic feet. Again, our apologies if this was not explained when items were picked up.They provided only 2 movers. -yes, two movers is usually all that is needed for only 780 cubic feet, or even 880 cubic feet. It is an industry standard. After security was called, a neighbor and I helped the movers move the rest of my belongings in. -I don't really have a response for that. I would like to know more, please.My furniture was delivered without some of the screws, so my headboard is partially put together. My sectional is not completely put together. My grandfather clock pendellum is so badly bent it cannot swing. I am missing a tv stand and fan. My favorite vase was broken.-In response, we are both looking for missing items and have sent you the claims process paperwork on 1-5-2015 to get you compensated for your broken items. In addition, after speaking with you today, we will send out a handyman to repair items and put together your furniture when you are available on Saturdays and Sundays.
Thank you for forwarding this consumer complaint to our attention. We offer the following response: Mr. [redacted] contracted for interstate moving services which included a month of free storage. Mr. [redacted] was mistakenly charged for the free month of storage but our accounting department was able to work...
with Mr. [redacted] and refunded the full amount. The agreed upon delivery window was 21 business days from the 1st date Mr. [redacted] was available to receive delivery of the shipment. The first available date provided by Mr. [redacted] was May 21 and the shipment was delivered on June 6. Delivery occurred within 11 business days of the 1st available date and well within the 21 business day delivery window. Thank you.