We have attempted to contact Ms. [redacted] several times August ft to address her concern. We will be more than willing to resolve her concern. We will not reverse her car deal or give her a refund. We are willing to address her concern. She never states what the problem is. We will are willing to...
review the concern with Ms. [redacted]. She just needs to contact us.We are sorry for Ms. [redacted] feelings of us not taking care of her. The team of Toyota of Midland is committed to take great customer satisfaction. We want to address this for Ms. [redacted]. Ms. [redacted] needs to contact [redacted] or me at the store [redacted]. We will be happy to resolve her concerns.
We have attempted to contact Ms. [redacted] several times July 30th and August 1g to address her concern. We will be more than willing to resolve her concern. We will not reverse her car deal or give her a refund. We are willing to address the keyless entry by having it installed. Her car has the...
remainder of the factory warranty. Properly installing the keyless entry will not affect the warranty. We can also work trade her out and in to a car with keyless entry.We are sorry for Ms. [redacted] feelings of us not taking care of her. The team of Toyota of Midland is committed to take great customer satisfaction. We want to address this for Ms. [redacted]. Ms. [redacted] needs to contact [redacted] or me at the store [redacted]. We will be happy to resolve her concerns.
Thank you for reaching out to us. We appreciate the Revdex.com efforts to support small business and consumers. Here at Toyota of Midland, it is our commitment as well to have strong customer satisfaction.We have sent Mr. [redacted] his deposit back to him. We have followed up with him to review his...
concerns. We appreciate the opportunity to order and sell Mr. [redacted] a new Tacoma. We are very sorry it did not work out.We will learn from this error and improve our processes, so we do not make the same mistake in the future. Customer service and satisfaction is our number one priority. We hope we can someday to have the opportunity to regain Mr. [redacted] faith in Toyota of Midland. [redacted]General ManagerToyota of Midland
[redacted] Dear [redacted]:Thank you for reaching out to us. We appreciate the Revdex.com efforts to support small business and consumers. Here at Toyota of Midland, it is our commitment as well to have strong customer satisfaction.As stated before, we want to resolve this concern for Ms. [redacted]. We have sent the canceled GAP refund to her lender for $700 on check number 53914 written 08-20-16. The GAP cancelation check has been sent to TD Auto Finance. The Extended Service Contract (ESC) contract has been canceled. We are in process of getting the funds from the canceled ESC to TD. The process to complete the refund can take twelve weeks. As for the ESC cancelation, the contact was canceled, but the refund was not executed. The refund order has been placed and requested to fast track. The ESC contract cancelation refund is handled by a third party. The third party did send the check to Ms. [redacted] lender to only to have been sent back. It is our understanding the third party ESC company has reissued the check and has resent it to Ms. [redacted]'s lender. We have spoken to Ms. [redacted] to explain what is going on with the ESC refund. We are fast tracking the canceled ESC refund to Ms. [redacted]'s lender as soon as possible. At this point, it is out of our direct control. We are working to get this done.We are sorry for Ms. [redacted] feelings of us not taking care of her. The team of Toyota of Midland is committed to take great customer satisfaction. We want to address this for Ms. [redacted]. If Ms. [redacted] has any question, please contact me at the store [redacted] We will be happy to address her questions or concerns. [redacted] General Manager Toyota of Midland
Complaint: [redacted]
I am rejecting this response because: it says it will take over 12 weeks to refund the warranty cancellation today is 9/6/2016 the cancellation was made May 11 2016. Have not received complete amount owed.
Regards,
[redacted]
[redacted]Thank you for reaching out to us. We appreciate the Revdex.com efforts to support small business and consumers. Here at Toyota of Midland, it is our commitment as well to have strong customer satisfaction.We want to resolve this concern for Mr. [redacted]. When we delivered the...
truck, it was in good working order. We did inspect the pickup for general operation and safety concerns before putting up for sale. Mr. [redacted] purchased and took delivery the referred truck. He did signed As-is With no Warranty buyers guide pertaining to the referred pickup. After Mr. [redacted] took delivery, he raised concern with some hidden rodent damage that did not affect the operation of the pickup. The damage was in a concealed location that would not have been seen or revealed in our inspection. He also raised concern with the gage cluster not operating correctly. Even though Toyota of Midland was not liable or responsible, we agreed to address the concerns and repair them with standard repair process and practices. Our technician repaired the rodent damage with the same techniques and practices suggested most insurance companies and manufactures. When he was done, he inspected the operation of the truck. It operated correctly and we gave the pickup back to Mr. [redacted].We will be happy to re-look at the concerned repairs. We will not install a new wiring harness, but we will make sure the repaired area is repaired. Will address the concern the best we can. However, we will not reverse or refund the car deal.We are sorry for Mr. [redacted] feelings of us not taking care of him. The team of Toyota of Midland is committed to take great customer satisfaction. We want to address this for Mr. [redacted]. If Mr. [redacted] has any question, please contact [redacted] me at the store [redacted]. We will be happy to setup his appointment for us to address the repair concerns. Sincerely, [redacted]General ManagerToyota Of Midland
Thank you for reaching out to us. We appreciate the Revdex.com efforts to support small business and consumers. Here at Toyota of Midland, it is our commitment as well to have strong customer satisfaction.We have reviewed what has happen on the funds from Mr. [redacted] Extended Service Contract (ESC)...
cancellation. We found that we failed to process the cancellation for the ESC. Our finance team had good intentions of making sure the funds went direct to Mr. [redacted]. We were in need of a payoff letter from the lender before the ESC was canceled and refunded directly to the customer. The payoff letter was not available when we originally received the cancellation request in May. If we had filed the cancellation out without the payoff letter, the funds have had to been sent to the customer's lender for the Rav4. If the funds had gone to the lender, it would have added several weeks to the time before Mr. [redacted] would have gotten his refund.We have now processed the cancelation of the ESC from the date of 05-11-17 and mileage of 27,134.The cancellation funds for the ESC will go directly to Mr. [redacted], since we have proof of the payoff of the Rav4. We are working to fast track the refund for Mr. [redacted]. We expect him to have his cancellation funds within 10 business days. We have been in contact with Mr. [redacted]. We want to insure him we are on top of getting him his cancellation funds. We are very sorry that we failed to get the ESC cancellation processed. We will learn from this error and improve our processes, so we do not make the same mistake in the future. Customer service and satisfaction is our number one priority. We hope we can someday to have the opportunity to regain Mr. [redacted]'s faith in Toyota of Midland.Sincerley, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
We have attempted to contact Ms. [redacted] several times August ft to address her concern. We will be more than willing to resolve her concern. We will not reverse her car deal or give her a refund. We are willing to address her concern. She never states what the problem is. We will are willing to...
review the concern with Ms. [redacted]. She just needs to contact us.We are sorry for Ms. [redacted] feelings of us not taking care of her. The team of Toyota of Midland is committed to take great customer satisfaction. We want to address this for Ms. [redacted]. Ms. [redacted] needs to contact [redacted] or me at the store [redacted]. We will be happy to resolve her concerns.
We have attempted to contact Ms. [redacted] several times July 30th and August 1g to address her concern. We will be more than willing to resolve her concern. We will not reverse her car deal or give her a refund. We are willing to address the keyless entry by having it installed. Her car has the...
remainder of the factory warranty. Properly installing the keyless entry will not affect the warranty. We can also work trade her out and in to a car with keyless entry.We are sorry for Ms. [redacted] feelings of us not taking care of her. The team of Toyota of Midland is committed to take great customer satisfaction. We want to address this for Ms. [redacted]. Ms. [redacted] needs to contact [redacted] or me at the store [redacted]. We will be happy to resolve her concerns.
Thank you for reaching out to us. We appreciate the Revdex.com efforts to support small business and consumers. Here at Toyota of Midland, it is our commitment as well to have strong customer satisfaction.We have sent Mr. [redacted] his deposit back to him. We have followed up with him to review his...
concerns. We appreciate the opportunity to order and sell Mr. [redacted] a new Tacoma. We are very sorry it did not work out.We will learn from this error and improve our processes, so we do not make the same mistake in the future. Customer service and satisfaction is our number one priority. We hope we can someday to have the opportunity to regain Mr. [redacted] faith in Toyota of Midland. [redacted]General ManagerToyota of Midland
Reference: [redacted] 1D#:...
[redacted] Dear [redacted]:Thank you for reaching out to us. We appreciate the Revdex.com efforts to support small business and consumers. Here at Toyota of Midland, it is our commitment as well to have strong customer satisfaction.As stated before, we want to resolve this concern for Ms. [redacted]. We have sent the canceled GAP refund to her lender for $700 on check number 53914 written 08-20-16. The GAP cancelation check has been sent to TD Auto Finance. The Extended Service Contract (ESC) contract has been canceled. We are in process of getting the funds from the canceled ESC to TD. The process to complete the refund can take twelve weeks. As for the ESC cancelation, the contact was canceled, but the refund was not executed. The refund order has been placed and requested to fast track. The ESC contract cancelation refund is handled by a third party. The third party did send the check to Ms. [redacted] lender to only to have been sent back. It is our understanding the third party ESC company has reissued the check and has resent it to Ms. [redacted]'s lender. We have spoken to Ms. [redacted] to explain what is going on with the ESC refund. We are fast tracking the canceled ESC refund to Ms. [redacted]'s lender as soon as possible. At this point, it is out of our direct control. We are working to get this done.We are sorry for Ms. [redacted] feelings of us not taking care of her. The team of Toyota of Midland is committed to take great customer satisfaction. We want to address this for Ms. [redacted]. If Ms. [redacted] has any question, please contact me at the store [redacted] We will be happy to address her questions or concerns. [redacted] General Manager Toyota of Midland
Complaint: [redacted]
I am rejecting this response because: it says it will take over 12 weeks to refund the warranty cancellation today is 9/6/2016 the cancellation was made May 11 2016. Have not received complete amount owed.
Regards,
[redacted]
[redacted]Thank you for reaching out to us. We appreciate the Revdex.com efforts to support small business and consumers. Here at Toyota of Midland, it is our commitment as well to have strong customer satisfaction.We want to resolve this concern for Mr. [redacted]. When we delivered the...
truck, it was in good working order. We did inspect the pickup for general operation and safety concerns before putting up for sale. Mr. [redacted] purchased and took delivery the referred truck. He did signed As-is With no Warranty buyers guide pertaining to the referred pickup. After Mr. [redacted] took delivery, he raised concern with some hidden rodent damage that did not affect the operation of the pickup. The damage was in a concealed location that would not have been seen or revealed in our inspection. He also raised concern with the gage cluster not operating correctly. Even though Toyota of Midland was not liable or responsible, we agreed to address the concerns and repair them with standard repair process and practices. Our technician repaired the rodent damage with the same techniques and practices suggested most insurance companies and manufactures. When he was done, he inspected the operation of the truck. It operated correctly and we gave the pickup back to Mr. [redacted].We will be happy to re-look at the concerned repairs. We will not install a new wiring harness, but we will make sure the repaired area is repaired. Will address the concern the best we can. However, we will not reverse or refund the car deal.We are sorry for Mr. [redacted] feelings of us not taking care of him. The team of Toyota of Midland is committed to take great customer satisfaction. We want to address this for Mr. [redacted]. If Mr. [redacted] has any question, please contact [redacted] me at the store [redacted]. We will be happy to setup his appointment for us to address the repair concerns. Sincerely, [redacted]General ManagerToyota Of Midland
See attached
Thank you for reaching out to us. We appreciate the Revdex.com efforts to support small business and consumers. Here at Toyota of Midland, it is our commitment as well to have strong customer satisfaction.We have reviewed what has happen on the funds from Mr. [redacted] Extended Service Contract (ESC)...
cancellation. We found that we failed to process the cancellation for the ESC. Our finance team had good intentions of making sure the funds went direct to Mr. [redacted]. We were in need of a payoff letter from the lender before the ESC was canceled and refunded directly to the customer. The payoff letter was not available when we originally received the cancellation request in May. If we had filed the cancellation out without the payoff letter, the funds have had to been sent to the customer's lender for the Rav4. If the funds had gone to the lender, it would have added several weeks to the time before Mr. [redacted] would have gotten his refund.We have now processed the cancelation of the ESC from the date of 05-11-17 and mileage of 27,134.The cancellation funds for the ESC will go directly to Mr. [redacted], since we have proof of the payoff of the Rav4. We are working to fast track the refund for Mr. [redacted]. We expect him to have his cancellation funds within 10 business days. We have been in contact with Mr. [redacted]. We want to insure him we are on top of getting him his cancellation funds. We are very sorry that we failed to get the ESC cancellation processed. We will learn from this error and improve our processes, so we do not make the same mistake in the future. Customer service and satisfaction is our number one priority. We hope we can someday to have the opportunity to regain Mr. [redacted]'s faith in Toyota of Midland.Sincerley, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]