p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 11.0px Helvetica} span.s1 {font-kerning: none} This correspondence started when she called to get once a week service. I informed her we do not offer once a week service and explained why. At that time she began to tell me of the problems...
and why she was going to leave our service. I addressed the missed pickups with her and the plants that were thrown away. When I spoke with her initially, she mentioned that she had been missed twice this year and some hydrangeas had been thrown away. I apologized for that as I was unaware of any situation that she had with our service. I never received a phone call or email letting me know that she was missed and that is something we could have rectified at that time if we had known (ie would have sent a driver back to pick up her trash). When I asked her as to why she did not alert me, she said she was too busy. As for the hydrangeas, when I spoke with the driver, [redacted] (not last name [redacted]) and he said he spoke with her directly and apologized for throwing them away, but they were in a trash can next to the regular trash and he assumed they were to go as well. When he arrives at her home, it is early in the morning, still in the dark during fall/sinter hours and he said she has 3 trash cans out. The first one had plants in it, the second had her trash and the third one was empty. He took the two that had items in it. When he spoke with her, he indicated she said it was not a problem, just not to take anymore plants, which he understood . We were not notified of this issue either. On our trash bill sent 4 times a year, it clearly states that we are not responsible for any items left on or near the trash cans. In 2016 payment problems began. Her 4th quarter of 2016 was not paid until 4/19/17. The total due at that time was $224 and she sent a check for $200. The following quarter she was billed $153 (normal rate plus past due amount) and she sent a check for $150 paid on 6/9/17. The third quarter she was billed $132 (normal rate plus past due amount) and she sent a check for $125 on 10/2/17 and we have not been paid for the fourth quarter of 2017. Her normal rate is $129 a quarter. Bills are mailed out the end of the first month of the quarter due the end of the second month of the quarter.She was issued an invoice that was prorated for missed services, but also included moths that she had not paid for. September - $10 October - $43 November - $43 December - $28 TOTAL OWED AS OF TODAY 1/10/18 $124.00
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 11.0px Helvetica} span.s1 {font-kerning: none} This correspondence started when she called to get once a week service. I informed her we do not offer once a week service and explained why. At that time she began to tell me of the problems...
and why she was going to leave our service. I addressed the missed pickups with her and the plants that were thrown away. When I spoke with her initially, she mentioned that she had been missed twice this year and some hydrangeas had been thrown away. I apologized for that as I was unaware of any situation that she had with our service. I never received a phone call or email letting me know that she was missed and that is something we could have rectified at that time if we had known (ie would have sent a driver back to pick up her trash). When I asked her as to why she did not alert me, she said she was too busy. As for the hydrangeas, when I spoke with the driver, [redacted] (not last name [redacted]) and he said he spoke with her directly and apologized for throwing them away, but they were in a trash can next to the regular trash and he assumed they were to go as well. When he arrives at her home, it is early in the morning, still in the dark during fall/sinter hours and he said she has 3 trash cans out. The first one had plants in it, the second had her trash and the third one was empty. He took the two that had items in it. When he spoke with her, he indicated she said it was not a problem, just not to take anymore plants, which he understood . We were not notified of this issue either. On our trash bill sent 4 times a year, it clearly states that we are not responsible for any items left on or near the trash cans. In 2016 payment problems began. Her 4th quarter of 2016 was not paid until 4/19/17. The total due at that time was $224 and she sent a check for $200. The following quarter she was billed $153 (normal rate plus past due amount) and she sent a check for $150 paid on 6/9/17. The third quarter she was billed $132 (normal rate plus past due amount) and she sent a check for $125 on 10/2/17 and we have not been paid for the fourth quarter of 2017. Her normal rate is $129 a quarter. Bills are mailed out the end of the first month of the quarter due the end of the second month of the quarter.She was issued an invoice that was prorated for missed services, but also included moths that she had not paid for. September - $10 October - $43 November - $43 December - $28 TOTAL OWED AS OF TODAY 1/10/18 $124.00