[redacted] also lodged a complaint against Compensation Consultants, Inc(CCI) with the Washington State Attorney General's Office Attached is our response We received notice that the State had closed the complaint.CCI has been in business for over years and we believe this is the first complaint we have ever received The attachment states our position with [redacted] We are terminating our services to this client and sending his outstanding bill to collections.You may call me with any questionsConnie A***, APAVice PresidentCompensation Consultants, Inc.206-441-4411Compensation Consultants, Incprovides the following information based on the statements by [redacted] Explain your complaint in detail: On 5/22/met with Brian M [redacted] (VP Compensation Consultants Inc) and signed up for 401k for my businessThe cost was $in 2014, which I paid in advance of receiving any servicesBrian was my first of three assigned representativesCompensation Consultants, Inc(CCI) designed, prepared and installed the legal documents to establish the [redacted] & Associates Retirement Plan effective January 1, This plan was established under the EGTRRA provisions in effect at that timeThe invoice for this work was $based on the CCI Fee Schedule which we discounted to $The bill was paid in daysIn September I was billed $1,CCI provided an annual report for the plan year ending December 31, in September of This report included any applicable testing, preparation for Form 5500-SF and electronic filing of same with the DOLThe invoice for this work was $1,based on the CCI Fee ScheduleThis bill was paid in daysThen in December was billed another $In May of 2014, CCI, and all other Third Party Administrators were advised that new approved language for retirement plans was required, and all existing plans were to be “restated” no later than April of This is referred to as the PPA restatementWe delayed the restatement for this plan until the later part of since it had only been written in Additionally, we discounted our cost by $This bill was paid in days, however, finance charges of $were not paidOn October 20, 2015, all CCI clients were notified of an increase to our fee schedule effective December 31, In October was billed $1,In October CCI provided an annual report for the plan year ending December 31, This report included any applicable testing, preparation for Form 5500-SF and electronic filing of same with the DOLThe cost for this report was $1,plus accumulated finance charges of $for late payment of the invoiceThis bill remains unpaidTo address the remainder of [redacted] ’s complaints, we provide the following information: CCI has billed in the past for legal work and annual administration work separatelyThus the two invoices for the installation of the EGTRRA document and the PPA restatementIn our notice of October 20, 2015, addressing the increase in fees, we advised our clients that we were changing our billing process to include an annual document compliance fee of $However, there would be no future charges for legal work, including restatements, amendments, etcThis amount was included in our invoice for annual administrationIn March of we were notified that the plan would be terminatingDue to regulations, since assets remain in the plan, filings for both and will need to be completedAdditionally, documents for the termination of the plan are requiredIn an effort to appease *** [redacted] , CCI waived the termination fee and discounted both the & annual administration fees by $eachOn March 20, we forwarded an invoice for $2,to [redacted] This included the unpaid invoice of $1,(including finance fees) and the reduced charges for termination and administration work for & of $1,Evidently this did not satisfy [redacted] , as it appears he wishes us to waive our fees entirelyWe have invested more time into this client than we could ever recoverAt the time we received this complaint, we were planning to terminate our services with [redacted] and to send the outstanding invoice of $1,to collectionsWe see no reason not to proceed with this plan
[redacted] also lodged a complaint against Compensation Consultants, Inc(CCI) with the Washington State Attorney General's Office Attached is our response We received notice that the State had closed the complaint.CCI has been in business for over years and we believe this is the first complaint we have ever received The attachment states our position with [redacted] We are terminating our services to this client and sending his outstanding bill to collections.You may call me with any questionsConnie A***, APAVice PresidentCompensation Consultants, Inc.206-441-4411Compensation Consultants, Incprovides the following information based on the statements by [redacted] Explain your complaint in detail: On 5/22/met with Brian M [redacted] (VP Compensation Consultants Inc) and signed up for 401k for my businessThe cost was $in 2014, which I paid in advance of receiving any servicesBrian was my first of three assigned representativesCompensation Consultants, Inc(CCI) designed, prepared and installed the legal documents to establish the [redacted] & Associates Retirement Plan effective January 1, This plan was established under the EGTRRA provisions in effect at that timeThe invoice for this work was $based on the CCI Fee Schedule which we discounted to $The bill was paid in daysIn September I was billed $1,CCI provided an annual report for the plan year ending December 31, in September of This report included any applicable testing, preparation for Form 5500-SF and electronic filing of same with the DOLThe invoice for this work was $1,based on the CCI Fee ScheduleThis bill was paid in daysThen in December was billed another $In May of 2014, CCI, and all other Third Party Administrators were advised that new approved language for retirement plans was required, and all existing plans were to be “restated” no later than April of This is referred to as the PPA restatementWe delayed the restatement for this plan until the later part of since it had only been written in Additionally, we discounted our cost by $This bill was paid in days, however, finance charges of $were not paidOn October 20, 2015, all CCI clients were notified of an increase to our fee schedule effective December 31, In October was billed $1,In October CCI provided an annual report for the plan year ending December 31, This report included any applicable testing, preparation for Form 5500-SF and electronic filing of same with the DOLThe cost for this report was $1,plus accumulated finance charges of $for late payment of the invoiceThis bill remains unpaidTo address the remainder of [redacted] ’s complaints, we provide the following information: CCI has billed in the past for legal work and annual administration work separatelyThus the two invoices for the installation of the EGTRRA document and the PPA restatementIn our notice of October 20, 2015, addressing the increase in fees, we advised our clients that we were changing our billing process to include an annual document compliance fee of $However, there would be no future charges for legal work, including restatements, amendments, etcThis amount was included in our invoice for annual administrationIn March of we were notified that the plan would be terminatingDue to regulations, since assets remain in the plan, filings for both and will need to be completedAdditionally, documents for the termination of the plan are requiredIn an effort to appease *** [redacted] , CCI waived the termination fee and discounted both the & annual administration fees by $eachOn March 20, we forwarded an invoice for $2,to [redacted] This included the unpaid invoice of $1,(including finance fees) and the reduced charges for termination and administration work for & of $1,Evidently this did not satisfy [redacted] , as it appears he wishes us to waive our fees entirelyWe have invested more time into this client than we could ever recoverAt the time we received this complaint, we were planning to terminate our services with [redacted] and to send the outstanding invoice of $1,to collectionsWe see no reason not to proceed with this plan