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Competetive Glass and Mirror

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Competetive Glass and Mirror Reviews (1)

Review: I ordered a glass for my end table from Competitive Glass & Mirror Co of [redacted] on 10/8/13. I was told it would take a couple of days to get the glass. To which I agreed. It is a special order and there is not refunds. However, after repeated calls to get an update on the receipt of the glass, I notified them ([redacted]) that if the glass did not arrive by 0/16/13, I did not want the glass and I would come the following day to pick up my deposit. To which he ([redacted]) agreed. Moreover, they never called to give me an update on that status of delivery, although I was promised a call back every time I called. Only call I received was when I had cancelled the order.I could have purchased the exact same glass for 20% less at another supplier, but it was going to take 5 days. So, I went with Competitive Glass & Mirror Co because I was told it would be 2 days. I paid a deposit of $30 for this glass and now they would not refund my deposit as I cancelled the order as result of Competitive Glass & Mirror Co not meeting their part of the obligation. Clearly, if I changed my mind, I would agree that I should not be eligible for a refund as noted in the invoice, but Competitive Glass & Mirror Co did not meet their part of the agreement. Hence, this is a no brainer, as any honest, customer focused company will refund the deposit if their incompetence caused the issue.Desired Settlement: Return my $30 deposit or discount the price of the glass as a way to compensate for the inconvenience they have caused me.

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Description: Glass - Stained & Leaded

Address: 395 Springfield Avenue, Berkeley Heights, New Jersey, United States, 07922

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