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Competition Toyota Of Middle Island

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Reviews Competition Toyota Of Middle Island

Competition Toyota Of Middle Island Reviews (5)

Review: On August **, 2014 I stopped into Competition Toyota in Middle Island as my first stop to research leasing a new car. My lease would be expiring within the next few months with [redacted]. A friend of mine just purchased a hybrid and recommended his sales person, [redacted] was relentless in getting me to sign a lease that day , told me he would take care of returning my [redacted] to the dealership, would pay for going over the miles in my previous lease and buy out the last 2 remaining payments owned on my lease. (I received that same offer from other dealerships as well) I was so confused by the salesperson continuous wheeling and dealing and enticed by the low payments he was offering In the end I didn't even know what I was buying. I went from a beautiful [redacted] to a Toyota stock car. Although I told him I was just beginning with my search. His high-pressure sales technique ending up with me leasing a car that I did not want. I wanted the heated seats due to an [redacted] disease I have where sudden temp. change is not good for it and the heated seats were helpful in my last car. I also would have liked the sunroof.

From the very start of owning my Toyota I had problems. First I received a cancellation notice on my comprehensive collision because I was not informed by Toyota I should have gotten a photo inspection of the new car for my insurance company of proof of my new vehicle.

It was a holiday and I wouldn’t be able to get a photo, I was so stressed to go without comprehensive ins. When I called Toyota in a panic they told me they never heard of having to have a photo for collision. Lucky for me my insurance company took a copy of the lease in lieu of a photo as proof it was a newly purchased vehicle and they reinstated my coverage after they received my fax with no help from Toyota. I also was given only one key and had to be without the second key for over a month, no one followed up with me, I finally had to call for the key and on top of that I had to wait for over a half hour out of my busy day on line at there service department just to pick the key up. Not soon after I resolved those issues I receive a bill from [redacted] for $737.24. $443.17 for damage to the cars front and rear fender and a $345.00 for unsatisfied contract obligation. When I dropped off my car their was no damage except a few scratches on the back fender and some molding tape on the trunk from an advertisement I stuck on the back of my car, which [redacted] said he could easily remove. No one from Toyota told me I needed a photo inspection before they returned my car. When I spoke with the sales person at Toyota about this bill from [redacted], they informed me it’s not their policy to take a photo of the car and it was not their responsibility to advise me to take a photo. As far as I am concerned the car must have been damaged while in possession of Toyota, but I have no proof because I have no photo. I spoke with one [redacted] about the bill from [redacted] and he referred me back to the high pressure sales person, the one who did not inform me to have a photo inspection taken, the one who did not follow up to get my second key(another problem) the one who was no help when my insurance company cancelled collision, the one who did not take the tape off my car as promised. I then spoke with [redacted] another sales [redacted] who said he would call me the next day. Three weeks later still waiting, I called again and they once again had the sales sames person get back to me. He said [redacted], the [redacted] had sent me several e-mails regarding this issue. I did not receive any e-mails from [redacted]. The sales rep. then informed me Toyota was not going to do any thing to resolve this issue.Desired Settlement: I would like to be compensated for the $443.17 bill I am receiving from [redacted] for a damage front and rear bumper that was not damaged when I left the car with Toyota and $40.00 for the tape left on the trunk that the sales person said he would remove and would also like $300 to have a heated seat installed since I explained to the sales rep that was important to me. I am also in sales; my intention is to always listen to what my buyer is looking for so their complete happiness brings back future business to me along with a happy client. This was not the case. I would not recommend Middle Island Toyota to anyone, I am so disappointed!

Business

Response:

[redacted] did come and lease a car from us on 8/**/2014-there was nothing sold to her that she did not know that she purchased. The attached purchase agreement (item #1)in the circled area #1 in the middle of the page shows that [redacted] has acknowledged with initials that she was explained the codes to the equipment that her car was equipped with. Item #2 on the same page shows that we acknowledged that we were paying 2 payments to [redacted] for $350 each ($700 total) and then we added that we were paying 500 miles over at .20 per mile at $125 more - attached is a copy of the check that we sent to [redacted] for a total of $825 to satisfy our agreement (see check marked #2). Also attached is the letter from [redacted] (3 pages) that specifies what her charges are for - they are a $395 disposition fee, $184 for a previous repair on the rear bumper, $40 for something that did not belong on the car, and $184 for a scratch on the front bumper, after the credit shown of $480 her balance due to [redacted] is $737.24. We take no responsibility for what is her responsiblity by her contract with [redacted]. Also attached is a "we owe", acknowledging that in fact we did owe a key to [redacted] which was programmed on her car on 9/**/2014 - I specify programmed because as stated by [redacted] she had to wait a half hour just to pick up th key, but unfortunately the keys today have to be programmed specifically to the car so it is more than just handing her a key-we do genuinely apologize that the key was not available on delivery.As far as her "wanting heated seats and would have liked a sunroof" there was no misrepresentation the car did not have it and certanily there was nothing to be misconstrued. As far as the cancellation of her insurance - that is between her and her insurance company - we are not aware of needing a photo inspection on a NEW car and quite frankly her insurance company should have relayed that to her if that was their requirement. Also stated was that there was no email communication with [redacted] - attached #4 shows email communication with both parties.We did not misrepresent and are sorry that [redacted] feels that way.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

When I left my [redacted] at Toyota in Middle Island there was no damage to my front bumper. Together the sales person and I looked over the car. I had a repair made to the back bumper that showed fine lines that was in question.The damage to the front bumper had to be caused in the parking lot at Toyota after I left. The salesperson also told me he would remove the tape on my trunk that I had my real estTe sign attached. He did not remove it and I was charged an additional $40.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I will send [redacted] a check for the $40.00 + tax based on what she has stated and as a goodwill gesture, however the damage on her [redacted] is her responsibility.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Their was no damage to my front bender when I left my car at Toyota in Middle Island. The sales person knows this since we did a visual inspection together. If Toyota would have advised me to have a photo inspection taken of my car this would not be an issue. As far as in good faith sending me the $40.00 for the tape that was left on the car should have been offered from the start. I am asking Toyota to reimburse me for the damage of the front fender which was not caused by me and the $40.00 reimbursement for the tape that was left on the car that the sales person said he would remove. I am not asking for reimbursement for the rear bumper which I would have disputed if I had a photo, but I don't so I am paying for the fine line damage that was on the rear bumper, but again I don't think the damage was severe enough to be charged but I don't have any photo to prove it. I am suggesting Toyota changes their policy to have a photo inspection taken when they offer to return a car to the previous dealership. I find it hard to believe a company that has been in business for so long hasn't face this problem before and is not representing their new clients in the best of their interest.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I bought 2007 Toyota FJ Cruiser Nov. [redacted] 2013 with temporary sticker for 30 days, the vehicle inspection and mailing/received by [redacted](sales person) within 7 days of purchase because I station in [redacted]. The temporary sticker expire Dec [redacted] 2013, couldn't drive with expire sticker and without a tag, since I've being calling I was told they still expecting the tag from MVA from **,but was told to drive the vehicle with expire sticker and if I cut a ticket from police they will pay what ever incur, even one time I was hang up on by the lady in the registration Dept. with very bad attitude. Mind you I bought another vehicle, a 2010Toyota RAV4 from another dealer with great experience same day with 21 days temporary sticker, received tag before the expiration date. I guess the paper work was sent late to Motor Vehicle Administration in ** and nobody is helping. To date, 12/**/2013, still without a tag. The situation is being reported to my Attorney to file a case against the company, also with Revdex.com, Toyota Corporate Office, still searching to find the chairman of the company. To resolve this situation before it get out of hand. I can be reached at ###-###-####.[redacted]Desired Settlement: Need a tag and all weather mat for the vehicle and paper work send.

Business

Response:

The issue with [redacted] has been resolved. Unfortunately in order for us to get license plates from Maryland it is a 6-8 week process as a Dealer from New York. Ultimitely we were told that if the Customer went down to the Motor Vehicle department in Maryland that he would be able to get them right away. We spoke to [redacted] and he agreed that it would be the case if he went down, and he did go there and acknowledged so today (12/**/13) that he did receive his license plates. We are sending him a $100.00 gift card because of the delay as well as paying a $60.44 difference in registration fees.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Dear Revdex.com, In recent weeks, I have been communicating regularly with a Salesman employed by Competition Toyota of Middle Island, New York named [redacted]. Throughout that time, [redacted] has provided me with significant information on new Toyotas for sale at Competition Toyota, in particular a new 2013 Toyota Sienna SE (Stock #[redacted]). [redacted] discussed the price of the van in several emails, and I provided him with detailed information on my trade in, including the vehicle description/ options/ condition/ mileage, and the VIN number, as well as what I owe on the truck, and what I want for it, value wise (I have this email and am happy to submit it to the Revdex.com). Working in retail and having two young children, it was tough to actually make it into the dealership, so the email communication was vital to the purchase process. [redacted] and I ended up coming to an agreement for me to purchase the 2013 Sienna SE, as demonstrated in the following emails: From: "[redacted] " [redacted] Date:08/**/2014 5:06 PM (GMT-05:00) To: [redacted] Cc: Subject: RE: RE: Sorry About That [redacted], "Yeah I talked to my boss and he says yes. Obviously we have to see your trade but yes we have a deal. I didn't see your message until now but am back to work tomorrow at 11am if you can come in then, if not I understand. Just ask for [redacted] when you get here if am not around and hell take care of you." This was in response to an email from me offering $33,000 "out the door" for the Sienna SE, INCLUDING MY TRADE-IN. I also have an email from [redacted] stating he'd draw up the purchase paperwork prior to my arrival- again, I have the emails to corroborate this. Despite this, when my wife and kids and I went to Competition Toyota and met with [redacted], my trade-in was as described, but [redacted] started giving me very different purchase numbers. To me, this a breach of the above written purchase contract.Desired Settlement: I am extremely saddened, shocked, and appalled by the experience I had in person at Competition Toyota. [redacted]'s email specifically stated that we had a deal, and the only stipulation was the condition of the trade-in, which is as described. I've reached out to a [redacted] named [redacted] at Competition Toyota, however she has not returned my call or email. My request is that Competition Toyota, in good faith, honor the agreement entered upon by [redacted] and myself for the 2013 Sienna SE.

Business

Response:

It is an unfortunate situation. We did offer the new vehicle to [redacted] for the price that was discussed in an email dated 8/**/2014. The only difference is that [redacted] owes more money on his trade in than the value of his vehicle, that is called negative equity. That being said the price of the new vehicle that he was interested in was still at the price quoted, however as he did want to finance the car, the negative equity had to be financed so the payment changed - not the price of the new vehicle. We as a dealership are trying to appease to the best of our ability, offering a 2014 instead of a 2013, but unfortuantely the payment is not working well for [redacted] as it is more than what he has budgeted for a car payment. We will continue to work with [redacted] if he'd like, our [redacted] has had some email dialogue with him over the last few days and will contnue to do so if [redacted] would like.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] from Competition Toyota has been the one to communicate with me recently, and he has been very curteous and responsive. However, my concerns in this matter remain for the following reasons:

-The Competition Toyota reply above states that due to the negative equity on my trade-in, the monthly payment changed, but the price of the vehicle I was looking to purchase did not. I find this to be somewhat misleading- in my emails to [redacted], I had provided my truck's VIN number as well as all descriptive information about it- including details on the negative equity and the value I wanted for the truck ad a trade in. That said, my offer to [redacted] stated that the offer was including the trade in- thus [redacted]'s email accepting my offer and stating that we had a "deal" was made with him having full knowledge of my trade in's negative equity- there were no unknown variables.

I don't take away in any way from [redacted]'s professionalism and willingness to communicate with me. However, as the customer, I'm still left feeling that Competition Toyota hasn't made any real effort to fully acknowledge the agreement made by their salesman via email with me. And while [redacted] was willing to change loan parameters (such as loan duration) to help me afford the monthly paments on a 2014 Sienna SE, the efforts put forth have focused on that sort of thing much more than actually lowering the price of the vehicle. All of that said, I realize this is a total gray area based off opinion, but as the customer, I just don't feel Competition Toyota has acknowledged that an actual agreement was in place; and I don't believe they've gone out of their way to offer a truly special price unique to this situation to appease me as the customer and earn my business. Thank you,

-[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I have a 2015 Toyota Corolla Purchased about 9 months ago from this dealer. About a month ago I was driving my car and the entire car shut off while on a busy road. Luckily I was able to coast to the side of the road. I was able to get the car to start back up with some engine struggle. Once the car was running there was a few Dashboard lights indicating an issue. I called the dealer were I purchased the car and explained. The car was then taken to the dealer for "Repair" the dealer had my car for about 5 days and had told me that they saw some error codes in the logs but were unable to recreate the problem. I was told to come pick up my car from them. When I got too the dealer to get my car I waited and met with a man named [redacted]. He gave me my keys and I began moving items from the loaner car back to my car. I proceeded to sit in the driver seat and noticed right away that my seat was Wet. Both the seat and floor were wet on the drivers side of the car. I went in and explained to [redacted] that my car was wet inside. he called the tech who claimed they worked on my car. they asked me how the seat was wet ? I explained to them that they had the car for over 5 days so I would not know. It did rain the night before I got my car and I think they left the window open. they did tell me that they would take the car to get cleaned inside and out. However at the time they still wanted me to take my car with me with a wet seat. I explained that I was still working and refused to take my car in that condition. [redacted] did not argue with my point and gave me back the loaner Rav 4. the next day I was called to come get the car but was working out of state and explained I would get the car on the weekend. they did not seems to happy about this but said it would be fine as long as I came first thing in the AM> As I have nothing better to do but to drive 15 miles to get a car that they caused an issue to. I did pick the car up and everything seemed dry and "clean" I think they just let the seat dry out. Now about two weeks later my car did the same thing and shut down. this time I was home and pulling out of my driveway. the car would not start back up and had to be towed to the dealer. I wanted to take the car elsewhere but could not find a dealer that would provide me with a loaner car. I had no choice but to take the car there if I wanted to make it to work, this time the dealer has my car and can at least see the issue as the car is not working currently. I been in contact with the dealer asking what might be the problem with my car and was told that they fine corrosion in the wires. I asked how a NEW car less than year old could have such an issue. It was suggested to me that I might have drove through a puddle and water got in these parts. Now I am no mechanic but the car should be sealed against a SPLASH. that explanation make me feel like my car needs a rain coat and that I should not use in the rain. Now my car has been with this dealer for at least a week and they are still waiting for "parts" and a tech from toyota to review. ths dealer also called me this morning and asked if I had keys to my car since they LOST my keys. I explained that they had the key I gave them. How can they lose my keys and actually be working to fix my car ? I also have a Case opened with Toyota as feel like this water Damage and poor customer service is 100% the dealers fault.Desired Settlement: I am requesting a FULL 100% refund of the purchase price of the car. As I traded in a car I will aslo require a loaner or rental in order to go back and forth while I look to purchase a new car that is not from this dealer. the price of the this car was 23k

Business

Response:

We do apologize as we have had and are still trying to fix your car. As you are aware we have had not only our technicians, but also the Field Service Technician from Toyota Motor Sates actively involved in your vehicle repair. We are sorry for the inconvenience this has caused you while we await a computer to arrive and be installed in addition to your seat being wet and you having to return. At this time to help Toyota is willing to make one monthly payment for your vehicle and give an you an extended warranty at no charge.I am truly sorry that you are having any problem and am hopeful that we can resolve your problem.Vincent D[redacted]General Manager?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Since I opened this complaint my car is back at the dealer for service. Secondly I had to fight with your dealership and contact corporate Toyota in order to obtain a loaner car. I should not have to argue and be treated this poorly. I am currently pursing the NY state lemon law and working with a Case manager at Toyota

the restitution you are offering does not fix my car in anyway or get me away from this nightmare. one month payment for a car I cant even use seems fairly worthless. I did not even have the car last month as it was in for service. Also extended service does not help make my car work. I do not want to take the car in for service I need a car that works. Granted I am provided loaner but the loaner car has far less features than what I paid for at time of purchase. I also am paying for a Satellite radio which I don't get to use because I don't have the car.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I understand your frustration-it is obviously a legal issue at this point as we are aware that you have reached out to Toyota Motor Sales requesting to go through the potential lemon law process. Sorry we were not able to please you at the Dealership level.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The car is still having issues. I got it towed to Smithtown toyota. As I do not want to deal with this dealer. I keep telling people never to deal with your auto group as no one there cares about its customers.Never again would I deal with your team. as the easy solution would have been to replace my car since you damaged it

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I sign a contract with competition toyota on 7/**/15 to purchase a 2015 rav4. I put a deposit with the establishment for 500dollars to hold the deal until the got my car in. My mother was co signing out of state, which was told to me to be no problem. I spoke with them on 7/**/15 regarding the paperwork which was suppose to be sent on 7/**/15 for pick up on the car 7/**/15 or 7/**/15. I received a phone call 7/**/15 in regards to the paperwork which was not sent as I was told on 7/**/15 it was in the mail. I never received my car until 8/*/15. Now 8/**/15 I received amother phone stating my paperwork was not accurate that the deal ship composed, so my registration could not be processed. Now my registration may expire and the appropriate paperwork has not been sent to the lender.Desired Settlement: I would like to be compensated for the inconvenience of the dealship. This is not only once they have not processed the paperwork correctly but twice. On top of the fact my payment may not be posted correctly effecting my credit score along with my cars registration going to be expired.

Business

Response:

We do apologize that there was a mistake with the paperwork and it became more complicated because as stated it was an out of state situation and there was a wrong date on the contract(our fault). We did expedite the registration and it was sent to [redacted]. Once again I apologize for the inconvenience and I am not sure what that inconvenience equates out to for [redacted] as far as compensation but she is more than welcome to reach out to me to discuss or respond to this response.Vincent D[redacted]###-###-####

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Description: AUTO DEALERS-NEW CARS

Address: 910 Middle Country Road, Middle Island, New York, United States, 11953

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