[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Richard's response is so poorly written it is almost impossible to follow, so I cannot write a rebuttal point by point What I can say, however, is that since I have taken my car into IM Autohaus to the tune of close to $4,I have had extremely reputable [redacted] service repair shops in Massachusetts (one of whom spoke to IM Autohaus on my behalf) tell me that IM Autohaus should not be touching ***s and both are willing to go on record as to the damage that was done to my vehicle in the hands of IM Autohaus Not only did they rip my perfectly good control arm while "repairing" my axle, they also put a non [redacted] coolant fluid in my coolant tank (and charged me for the [redacted] fluid), and caused the issue of my coolant light to come on while they were performing the repair on the alternator They also failed to attach the brake pad sensor wire (which Richard lied and said they apologized for), and failed to reattach the brake caliper (another safety issue which was caught by the second mechanic).And Richard is claiming that he did refund me for a coolant sensor repair Yes, sir, you refunded me for a fraudulent repair you made on my car And the only reason you did is because I called you out on it The coolant sensor was working perfectly fine and knowing that I was leaving for Massachusetts the next day, your shop "repaired" it thinking you were never going to hear a complaint from me again My husband and I along with our mechanic in MA made a good faith effort to send IM Autohaus pictures and speak to David on separate occasions, and we were given the impression that IM Autohaus was going to make me whole again and stand by their work I called Richard in good faith on the advice of David who I had worked with for a couple of years Richard was rude, condescending, arrogant, and threatening from the moment he got on the phonePerhaps because I am woman, he feels entitled to speak to me that way He is outright lying and projecting saying that I was rude He hung up on me mid-sentence As a consumer, I have every right to inform other consumers about his poor business practices and downright nasty behavior online so that other people do not suffer the way I have There are also other avenues, such as the Revdex.com and the Motor vehicle dealer board and AG's office that are available to me as wellI am a busy professional with a young family who has just relocated to a new city and started a new job There is a reason I am taking time that I do not have to write this complaint I took my car into a shop for one repair and left with a host of problems which have been both costly and time-consuming What is most egregious however is the response of IM Autohaus and most specifically Richard I am requesting that Revdex.com at the very least, post a version of my complaint online so that a consumer will read it and stay very far away Regards, [redacted] ***
Mr. [redacted], The picture painted by Mrs. [redacted] is quite bleak. We performed a series of repairs on her [redacted] none of which required there to be any coolant system draining (attached in separate email will be the invoices for the work performed). Not only was the coolant level light not when she left it was not on till the next day. If it were low when she left it would have been on right away. If she were to have had a leak someone would have had to add coolant, but no one had. She did come in the next day but wanted us to check the level as soon as she came in but since the car was at operating temp we could not. This car has a float in the coolant tank that comes up through filler neck and also a electrical sensor that works through the bottom coolant expansion tank to alert driver when it is low. when the car was dropped off for the coolant repair the tech first opened the cap and had the float from the inside rise through the top of tank which meant the level of expansion tank was correct. We then concluded since the level was correct that the level sensor was bad we ordered an expansion tank when it arrived it had no new sensor in it, at that point we ordered just the sensor from [redacted] installed it with out draining the coolant again since it was replaced with out removing existing tank. Car was picked up again the day before they were moving to MA. The following day she called again stating that the coolant level lamp was on again. I told her that we would refund this repair but she should prepare to find another shop to diagnose the lamp when she got to MA because we new she did not have an external leak. After some time had passed we received a call from Mrs. [redacted] again but it could not be on the date she said she took her car to them. She picked up her car from us at 4:21 pm 09-21-16 invoice also attached in separate email. Simple mistake on her part mistaking the date. She had no light on when she left and not on till following day so I believe there is no leak or level problem and she was reimbursed for this.Next issue of the report which is stated as being a major safety issue, entirely overstating the condition this sensor only alerts driver for when brake pads get worn down so that it is known it will be time to change brake pads soon. most cars even today do not have these sensors. It was removed by our tech so that while replacing the axle he would not damage the sensor. He regretfully forgot to reinstall it when completing the job. A simple but honest mistake which I did admit was our fault and stated we were very sorry for this. She was not billed to re install it because it took no time to do at the other shop.The 3rd issue as I interpret from safety perspective is also over stated the ball joint boot being torn is not any kind of safety issue unless the ball joint goes dry and develops a huge amount of play. As far as us being blamed for the boot being torn, it is possible for it have happened here, but just as possible for there have been damage done to it while driving down the road. Our Tech was careful enough to wire tie the sensor out of the way but would be sloppy enough to tear a ball joint while doing the repair ?Mrs. [redacted] making a statement that I was rude is also off base entirely. She left out the fact that before I was given a fair chance to explain any of the reasoning behind my decisions that she became extremely agitated, calling our shop a fully incompetent, stating that all of our employee's were on drugs! After that statement I let her know she had no right to make such accusations. She became loud, abnoxious,threatening to sick her Lawyer husband on us, bash us on line. At that point I knew our conversation was over.I ask you to take in consideration our side of the story and deem her statement as hers and mine as why I believe she is not due any more from us.Thank you for your time,
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because: Richard's response is so poorly written it is almost impossible to follow, so I cannot write a rebuttal point by point. What I can say, however, is that since I have taken my car into IM Autohaus to the tune of close to $4,000 I have had 2 extremely reputable [redacted] service repair shops in Massachusetts (one of whom spoke to IM Autohaus on my behalf) tell me that IM Autohaus should not be touching [redacted]s and both are willing to go on record as to the damage that was done to my vehicle in the hands of IM Autohaus. Not only did they rip my perfectly good control arm while "repairing" my axle, they also put a non [redacted] coolant fluid in my coolant tank (and charged me for the [redacted] fluid), and caused the issue of my coolant light to come on while they were performing the repair on the alternator. They also failed to attach the brake pad sensor wire (which Richard lied and said they apologized for), and failed to reattach the brake caliper (another safety issue which was caught by the second mechanic).And Richard is claiming that he did refund me for a coolant sensor repair. Yes, sir, you refunded me for a fraudulent repair you made on my car. And the only reason you did is because I called you out on it. The coolant sensor was working perfectly fine and knowing that I was leaving for Massachusetts the next day, your shop "repaired" it thinking you were never going to hear a complaint from me again. My husband and I along with our mechanic in MA made a good faith effort to send IM Autohaus pictures and speak to David on 3 separate occasions, and we were given the impression that IM Autohaus was going to make me whole again and stand by their work. I called Richard in good faith on the advice of David who I had worked with for a couple of years. Richard was rude, condescending, arrogant, and threatening from the moment he got on the phone. Perhaps because I am woman, he feels entitled to speak to me that way. He is outright lying and projecting saying that I was rude. He hung up on me mid-sentence. As a consumer, I have every right to inform other consumers about his poor business practices and downright nasty behavior online so that other people do not suffer the way I have. There are also other avenues, such as the Revdex.com and the Motor vehicle dealer board and AG's office that are available to me as well. I am a busy professional with a young family who has just relocated to a new city and started a new job. There is a reason I am taking time that I do not have to write this complaint. I took my car into a shop for one repair and left with a host of problems which have been both costly and time-consuming. What is most egregious however is the response of IM Autohaus and most specifically Richard. I am requesting that Revdex.com at the very least, post a version of my complaint online so that a consumer will read it and stay very far away.
Regards,
[redacted]
Mr. [redacted], The picture painted by Mrs. [redacted] is quite bleak. We performed a series of repairs on her [redacted] none of which required there to be any coolant system draining (attached in separate email will be the invoices for the work performed). Not only was the coolant level light not when she left...
it was not on till the next day. If it were low when she left it would have been on right away. If she were to have had a leak someone would have had to add coolant, but no one had. She did come in the next day but wanted us to check the level as soon as she came in but since the car was at operating temp we could not. This car has a float in the coolant tank that comes up through filler neck and also a electrical sensor that works through the bottom coolant expansion tank to alert driver when it is low. when the car was dropped off for the coolant repair the tech first opened the cap and had the float from the inside rise through the top of tank which meant the level of expansion tank was correct. We then concluded since the level was correct that the level sensor was bad we ordered an expansion tank when it arrived it had no new sensor in it, at that point we ordered just the sensor from [redacted] installed it with out draining the coolant again since it was replaced with out removing existing tank. Car was picked up again the day before they were moving to MA. The following day she called again stating that the coolant level lamp was on again. I told her that we would refund this repair but she should prepare to find another shop to diagnose the lamp when she got to MA because we new she did not have an external leak. After some time had passed we received a call from Mrs. [redacted] again but it could not be on the date she said she took her car to them. She picked up her car from us at 4:21 pm 09-21-16 invoice also attached in separate email. Simple mistake on her part mistaking the date. She had no light on when she left and not on till following day so I believe there is no leak or level problem and she was reimbursed for this.Next issue of the report which is stated as being a major safety issue, entirely overstating the condition this sensor only alerts driver for when brake pads get worn down so that it is known it will be time to change brake pads soon. most cars even today do not have these sensors. It was removed by our tech so that while replacing the axle he would not damage the sensor. He regretfully forgot to reinstall it when completing the job. A simple but honest mistake which I did admit was our fault and stated we were very sorry for this. She was not billed to re install it because it took no time to do at the other shop.The 3rd issue as I interpret from safety perspective is also over stated the ball joint boot being torn is not any kind of safety issue unless the ball joint goes dry and develops a huge amount of play. As far as us being blamed for the boot being torn, it is possible for it have happened here, but just as possible for there have been damage done to it while driving down the road. Our Tech was careful enough to wire tie the sensor out of the way but would be sloppy enough to tear a ball joint while doing the repair ?Mrs. [redacted] making a statement that I was rude is also off base entirely. She left out the fact that before I was given a fair chance to explain any of the reasoning behind my decisions that she became extremely agitated, calling our shop a fully incompetent, stating that all of our employee's were on drugs! After that statement I let her know she had no right to make such accusations. She became loud, abnoxious,threatening to sick her Lawyer husband on us, bash us on line. At that point I knew our conversation was over.I ask you to take in consideration our side of the story and deem her statement as hers and mine as why I believe she is not due any more from us.Thank you for your time,
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Richard's response is so poorly written it is almost impossible to follow, so I cannot write a rebuttal point by point What I can say, however, is that since I have taken my car into IM Autohaus to the tune of close to $4,I have had extremely reputable [redacted] service repair shops in Massachusetts (one of whom spoke to IM Autohaus on my behalf) tell me that IM Autohaus should not be touching ***s and both are willing to go on record as to the damage that was done to my vehicle in the hands of IM Autohaus Not only did they rip my perfectly good control arm while "repairing" my axle, they also put a non [redacted] coolant fluid in my coolant tank (and charged me for the [redacted] fluid), and caused the issue of my coolant light to come on while they were performing the repair on the alternator They also failed to attach the brake pad sensor wire (which Richard lied and said they apologized for), and failed to reattach the brake caliper (another safety issue which was caught by the second mechanic).And Richard is claiming that he did refund me for a coolant sensor repair Yes, sir, you refunded me for a fraudulent repair you made on my car And the only reason you did is because I called you out on it The coolant sensor was working perfectly fine and knowing that I was leaving for Massachusetts the next day, your shop "repaired" it thinking you were never going to hear a complaint from me again My husband and I along with our mechanic in MA made a good faith effort to send IM Autohaus pictures and speak to David on separate occasions, and we were given the impression that IM Autohaus was going to make me whole again and stand by their work I called Richard in good faith on the advice of David who I had worked with for a couple of years Richard was rude, condescending, arrogant, and threatening from the moment he got on the phonePerhaps because I am woman, he feels entitled to speak to me that way He is outright lying and projecting saying that I was rude He hung up on me mid-sentence As a consumer, I have every right to inform other consumers about his poor business practices and downright nasty behavior online so that other people do not suffer the way I have There are also other avenues, such as the Revdex.com and the Motor vehicle dealer board and AG's office that are available to me as wellI am a busy professional with a young family who has just relocated to a new city and started a new job There is a reason I am taking time that I do not have to write this complaint I took my car into a shop for one repair and left with a host of problems which have been both costly and time-consuming What is most egregious however is the response of IM Autohaus and most specifically Richard I am requesting that Revdex.com at the very least, post a version of my complaint online so that a consumer will read it and stay very far away Regards, [redacted] ***
Mr. [redacted], The picture painted by Mrs. [redacted] is quite bleak. We performed a series of repairs on her [redacted] none of which required there to be any coolant system draining (attached in separate email will be the invoices for the work performed). Not only was the coolant level light not when she left it was not on till the next day. If it were low when she left it would have been on right away. If she were to have had a leak someone would have had to add coolant, but no one had. She did come in the next day but wanted us to check the level as soon as she came in but since the car was at operating temp we could not. This car has a float in the coolant tank that comes up through filler neck and also a electrical sensor that works through the bottom coolant expansion tank to alert driver when it is low. when the car was dropped off for the coolant repair the tech first opened the cap and had the float from the inside rise through the top of tank which meant the level of expansion tank was correct. We then concluded since the level was correct that the level sensor was bad we ordered an expansion tank when it arrived it had no new sensor in it, at that point we ordered just the sensor from [redacted] installed it with out draining the coolant again since it was replaced with out removing existing tank. Car was picked up again the day before they were moving to MA. The following day she called again stating that the coolant level lamp was on again. I told her that we would refund this repair but she should prepare to find another shop to diagnose the lamp when she got to MA because we new she did not have an external leak. After some time had passed we received a call from Mrs. [redacted] again but it could not be on the date she said she took her car to them. She picked up her car from us at 4:21 pm 09-21-16 invoice also attached in separate email. Simple mistake on her part mistaking the date. She had no light on when she left and not on till following day so I believe there is no leak or level problem and she was reimbursed for this.Next issue of the report which is stated as being a major safety issue, entirely overstating the condition this sensor only alerts driver for when brake pads get worn down so that it is known it will be time to change brake pads soon. most cars even today do not have these sensors. It was removed by our tech so that while replacing the axle he would not damage the sensor. He regretfully forgot to reinstall it when completing the job. A simple but honest mistake which I did admit was our fault and stated we were very sorry for this. She was not billed to re install it because it took no time to do at the other shop.The 3rd issue as I interpret from safety perspective is also over stated the ball joint boot being torn is not any kind of safety issue unless the ball joint goes dry and develops a huge amount of play. As far as us being blamed for the boot being torn, it is possible for it have happened here, but just as possible for there have been damage done to it while driving down the road. Our Tech was careful enough to wire tie the sensor out of the way but would be sloppy enough to tear a ball joint while doing the repair ?Mrs. [redacted] making a statement that I was rude is also off base entirely. She left out the fact that before I was given a fair chance to explain any of the reasoning behind my decisions that she became extremely agitated, calling our shop a fully incompetent, stating that all of our employee's were on drugs! After that statement I let her know she had no right to make such accusations. She became loud, abnoxious,threatening to sick her Lawyer husband on us, bash us on line. At that point I knew our conversation was over.I ask you to take in consideration our side of the story and deem her statement as hers and mine as why I believe she is not due any more from us.Thank you for your time,
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because: Richard's response is so poorly written it is almost impossible to follow, so I cannot write a rebuttal point by point. What I can say, however, is that since I have taken my car into IM Autohaus to the tune of close to $4,000 I have had 2 extremely reputable [redacted] service repair shops in Massachusetts (one of whom spoke to IM Autohaus on my behalf) tell me that IM Autohaus should not be touching [redacted]s and both are willing to go on record as to the damage that was done to my vehicle in the hands of IM Autohaus. Not only did they rip my perfectly good control arm while "repairing" my axle, they also put a non [redacted] coolant fluid in my coolant tank (and charged me for the [redacted] fluid), and caused the issue of my coolant light to come on while they were performing the repair on the alternator. They also failed to attach the brake pad sensor wire (which Richard lied and said they apologized for), and failed to reattach the brake caliper (another safety issue which was caught by the second mechanic).And Richard is claiming that he did refund me for a coolant sensor repair. Yes, sir, you refunded me for a fraudulent repair you made on my car. And the only reason you did is because I called you out on it. The coolant sensor was working perfectly fine and knowing that I was leaving for Massachusetts the next day, your shop "repaired" it thinking you were never going to hear a complaint from me again. My husband and I along with our mechanic in MA made a good faith effort to send IM Autohaus pictures and speak to David on 3 separate occasions, and we were given the impression that IM Autohaus was going to make me whole again and stand by their work. I called Richard in good faith on the advice of David who I had worked with for a couple of years. Richard was rude, condescending, arrogant, and threatening from the moment he got on the phone. Perhaps because I am woman, he feels entitled to speak to me that way. He is outright lying and projecting saying that I was rude. He hung up on me mid-sentence. As a consumer, I have every right to inform other consumers about his poor business practices and downright nasty behavior online so that other people do not suffer the way I have. There are also other avenues, such as the Revdex.com and the Motor vehicle dealer board and AG's office that are available to me as well. I am a busy professional with a young family who has just relocated to a new city and started a new job. There is a reason I am taking time that I do not have to write this complaint. I took my car into a shop for one repair and left with a host of problems which have been both costly and time-consuming. What is most egregious however is the response of IM Autohaus and most specifically Richard. I am requesting that Revdex.com at the very least, post a version of my complaint online so that a consumer will read it and stay very far away.
Regards,
[redacted]
Mr. [redacted], The picture painted by Mrs. [redacted] is quite bleak. We performed a series of repairs on her [redacted] none of which required there to be any coolant system draining (attached in separate email will be the invoices for the work performed). Not only was the coolant level light not when she left...
it was not on till the next day. If it were low when she left it would have been on right away. If she were to have had a leak someone would have had to add coolant, but no one had. She did come in the next day but wanted us to check the level as soon as she came in but since the car was at operating temp we could not. This car has a float in the coolant tank that comes up through filler neck and also a electrical sensor that works through the bottom coolant expansion tank to alert driver when it is low. when the car was dropped off for the coolant repair the tech first opened the cap and had the float from the inside rise through the top of tank which meant the level of expansion tank was correct. We then concluded since the level was correct that the level sensor was bad we ordered an expansion tank when it arrived it had no new sensor in it, at that point we ordered just the sensor from [redacted] installed it with out draining the coolant again since it was replaced with out removing existing tank. Car was picked up again the day before they were moving to MA. The following day she called again stating that the coolant level lamp was on again. I told her that we would refund this repair but she should prepare to find another shop to diagnose the lamp when she got to MA because we new she did not have an external leak. After some time had passed we received a call from Mrs. [redacted] again but it could not be on the date she said she took her car to them. She picked up her car from us at 4:21 pm 09-21-16 invoice also attached in separate email. Simple mistake on her part mistaking the date. She had no light on when she left and not on till following day so I believe there is no leak or level problem and she was reimbursed for this.Next issue of the report which is stated as being a major safety issue, entirely overstating the condition this sensor only alerts driver for when brake pads get worn down so that it is known it will be time to change brake pads soon. most cars even today do not have these sensors. It was removed by our tech so that while replacing the axle he would not damage the sensor. He regretfully forgot to reinstall it when completing the job. A simple but honest mistake which I did admit was our fault and stated we were very sorry for this. She was not billed to re install it because it took no time to do at the other shop.The 3rd issue as I interpret from safety perspective is also over stated the ball joint boot being torn is not any kind of safety issue unless the ball joint goes dry and develops a huge amount of play. As far as us being blamed for the boot being torn, it is possible for it have happened here, but just as possible for there have been damage done to it while driving down the road. Our Tech was careful enough to wire tie the sensor out of the way but would be sloppy enough to tear a ball joint while doing the repair ?Mrs. [redacted] making a statement that I was rude is also off base entirely. She left out the fact that before I was given a fair chance to explain any of the reasoning behind my decisions that she became extremely agitated, calling our shop a fully incompetent, stating that all of our employee's were on drugs! After that statement I let her know she had no right to make such accusations. She became loud, abnoxious,threatening to sick her Lawyer husband on us, bash us on line. At that point I knew our conversation was over.I ask you to take in consideration our side of the story and deem her statement as hers and mine as why I believe she is not due any more from us.Thank you for your time,