We have received your complaint, and apologize for any inconvenience I do believe Pete has been in contact with you in regards to the issue you are experiencing We strive for customer satisfaction, and will get this issue resolved to your satisfaction As always thank you for business
The business claims in its response that its unsolicited SMS advertising is legalAccording to the FCC's website, such messages are prohibited by the Telephone Consumer Protection ActPlease see:http://www.fcc.gov/guides/spam-unwanted-text-messages-and-emailThe business states that it is a repair company instead of a telemarketing company This in no way mitigates the severity of the business's actionsThe reality is that the business is a repair company that markets its repair services using telemarketingAs such it should comply with both the Telemarketer Sales Rule, *and [redacted] the Telephone Consumer Protection Act.The business calls its insurance kickback a rebateThat does not change the fact that it is basically offering to overquote the cost of repair to insurers by up to $ Regards, Joe Sniderman
We acknowledge your concerns in regards to the "Do Not Call List"We have also attached a copy of the do's and don'ts of the National Do Not Call List We also understand that your phone number is registered with themHowever we "Complete Auto Body & Glass" are not breaking any laws by sending you a text message We are not a telemarketing companyWe "Complete Auto Body & Glass" are vehicle repair facility and we offer help with covering deductibles for our customersAnd we do also offer a Customer Appreciation Rebate for customers who choose to bring their vehicle to our facilityWe reach out to customers who have been in an accident, by phone and text messages This is not against the law it is a service we provide to help our customers As per our conversation on February 11, 2015, you asked that we remove your name and number from our contact list and we have done just thatOur company " Complete Auto Body & Glass" would like to offer our sincere apologies for any inconvenience this may have caused to you
We have received your settlement request, and reviewed itAt this point we will not be issuing any refundOur reasons are: 1) the charges you paid were accurate with work that had been done to your vehicle2) you gave authorization to have all repairs that were accident related done3) also for parts that were already ordered due to you having given authorization for repairs4) the pictures you provided which showed your vehicle being driven were after we assembled parts back on your vehicle and made it somewhat drivable 5) you chose to have your vehicle towed to a 3rd shop because your vehicle was not safe to drive.We at Complete Auto Body & Glass feel that the charges paid were fairWe put your vehicle back together at no additional costWe also gave you a discount on the amount owedDue to having already ordered parts and labor put into your vehicle, and Complete Auto Body & Glass paying two tow bills that is what brought your release balance to $1700.ooWhile this response does not meet your expectations we wish you the best in your future endeavors
We have received your complaint, and apologize for any inconvenience I do believe Pete has been in contact with you in regards to the issue you are experiencing We strive for customer satisfaction, and will get this issue resolved to your satisfaction As always thank you for business
The business claims in its response that its unsolicited SMS advertising is legalAccording to the FCC's website, such messages are prohibited by the Telephone Consumer Protection ActPlease see:http://www.fcc.gov/guides/spam-unwanted-text-messages-and-emailThe business states that it is a repair company instead of a telemarketing company This in no way mitigates the severity of the business's actionsThe reality is that the business is a repair company that markets its repair services using telemarketingAs such it should comply with both the Telemarketer Sales Rule, *and [redacted] the Telephone Consumer Protection Act.The business calls its insurance kickback a rebateThat does not change the fact that it is basically offering to overquote the cost of repair to insurers by up to $ Regards, Joe Sniderman
We acknowledge your concerns in regards to the "Do Not Call List"We have also attached a copy of the do's and don'ts of the National Do Not Call List We also understand that your phone number is registered with themHowever we "Complete Auto Body & Glass" are not breaking any laws by sending you a text message We are not a telemarketing companyWe "Complete Auto Body & Glass" are vehicle repair facility and we offer help with covering deductibles for our customersAnd we do also offer a Customer Appreciation Rebate for customers who choose to bring their vehicle to our facilityWe reach out to customers who have been in an accident, by phone and text messages This is not against the law it is a service we provide to help our customers As per our conversation on February 11, 2015, you asked that we remove your name and number from our contact list and we have done just thatOur company " Complete Auto Body & Glass" would like to offer our sincere apologies for any inconvenience this may have caused to you
Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me
We have received your settlement request, and reviewed itAt this point we will not be issuing any refundOur reasons are: 1) the charges you paid were accurate with work that had been done to your vehicle2) you gave authorization to have all repairs that were accident related done3) also for parts that were already ordered due to you having given authorization for repairs4) the pictures you provided which showed your vehicle being driven were after we assembled parts back on your vehicle and made it somewhat drivable 5) you chose to have your vehicle towed to a 3rd shop because your vehicle was not safe to drive.We at Complete Auto Body & Glass feel that the charges paid were fairWe put your vehicle back together at no additional costWe also gave you a discount on the amount owedDue to having already ordered parts and labor put into your vehicle, and Complete Auto Body & Glass paying two tow bills that is what brought your release balance to $1700.ooWhile this response does not meet your expectations we wish you the best in your future endeavors