On behalf of Steven Kia we apologize for not getting back to you in a timely manorAfter researching the situation, it appears that the registration was shredded with your other personal documents once you leftI apologize that nobody communicated that with youTo help with this situation, we
will be happy to walk you through DMV website to the page that you may print a new one free of chargeIf you would like to stop by, we will be happy to helpShould you decide to go to the DMV in person, please know that we will reimburse any expense the DMV charges to print a new registrationPlease reach out to *** *** at *** for future correspondenceThank you very much
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Hello,Thank you for your correspondenceThere seems to be a miscommunication on both endsI have reviewed the text message thread that you and *** have exchanged and read clearly where he told you the value of your vehicle. I have also seen where multiple phone calls were made to youThe
most recent phone call was made to you last night, May 5th after being threatened with a Revdex.com complaint if we did not respond to youWe have attempted many times to get in touch with youThe day that you picked out your vehicle you allowed us twenty minutes to put the entire deal togetherUnfortunately, we were not able to collect enough information to put a full deal together to even submit it to the bank, much less provide you with exact amounts we are trying to financeThe information that we have is that your vehicle is worth roughly $9,but that has changed since it has been a month since we first looked at itIn order to put a full deal together, we will need you to be here to physically authorize us to pull your payoff and will also need more detailed information regarding your credit applicationI apologize for the miscommunication and would like the opportunity to sit down with you and work your deal outIf you would like, please return my phone call and message that I have left for you at ***. Sincerely, *** ***
Hello, Thank you for your feedback regarding the purchase of the SIt is an extremely unfortunate situation and certainly one that is frustratingThe vehicle was sold in Pass/Fail conditionThat means that you purchased the vehicle understanding that whatever the outcome of the
Virginia State Inspection was, you accepted all future responsibility of the vehicleBeing that we made no guarantees of the vehicle nor did we have the foresight to know that the engine would seize, we are not able to provide a refund for the vehicleThat being said, there are options towards purchasing a New Kia that we could go over with youWe discussed them briefly while you were here and will do everything we can to get the payment within your budget and help alleviate these issuesPlease reach out to me at *** to discuss further Regards, *** ***
Hello,
Thank you for expressing your concern regarding the StratusUnfortunately, the vehicle was purchased As-IsThat being said, since you are having this issue, we will be willing to offer a 10% discount on the repair of the vehiclePlease reach out to us if you would like to take
advantage of our offer
Best,
*** ***
Hello,Thank you for your feedbackAfter reviewing your files, it appears that the inquiries that we did are not stopping you from purchasing a vehicleThe lenders that we have you approved with are still certainly more than willing to loan you the money for a vehicleUnfortunately, not every
dealership has access to the same lenders that we doThat being said, we would love to be able to assist you with purchasing a vehiclePlease reach out to us directly and we will do our best to make you happy.Best,Steven Kia
We understand your concerns. We would also like to clear the air and establish that Steven Kia has done nothing wrong. There are no AWD Souls at Steven Kia or any other Kia dealership for that matter. AWD Souls are not in production yet and have no date to be released. Having spoke to...
[redacted], he never led you to believe that we had AWD Souls. He even mentioned that you acknowledged they were on 2017 models only and being that you purchased a 2016, there is no possibility of mistaking the vehicle you purchased for an AWD model. Additionally, the window sticker clearly indicates that the vehicle you purchased is a "Front Wheel Drive". Unfortunately, Kia.com may have information on AWD Souls and that may have led to your confusion but rest assured, Steven Kia did not lead you in that direction.That being said, when the AWD models do come out, we will certainly be happy to assist you in your purchase. Thank you for the correspondence.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The response given by Steven KIA is absolutely 100% false.... [redacted] and I talked about the KIA and I was strong with my list of wants and he DID say it was AWD, whether it was a mistake or not, he did say it and had me drive over to look at car. I took his word vs doing deeper research which I will not do again. If I would have known I would have gotten another KIA that had AWD. Your salesperson [redacted] has insulted me as a woman and I have already explained to managment what was said to me because I will not write it on here. He came across after he got his purchase sealed as a bully trying to intimidate me and insult me so I wouldn't come back in to complain. It is bad to get the wrong information given on the car I purchased but I think right now the hugest thing as a woman to be treated in such a way to be made to feel discriminated against and that my long time family loyalty to your company meant nothing to Steven KIA. Good Companies would not allow a new or previous clients to be talked to the way I was and put down as a woman with the comments that I expressed he made which was not TAKEN seriously but you should because I am taking those comments very seriously. Steven KIA is absolutely in the wrong on this one and needs to own what has happened to me for there employees mistakes. What I am asking for resolve is nothing compared to what I should be asking for because of the misleading sales information and the discrimination as a woman.
Regards,
[redacted]
Hello,Thank you for expressing your concerns. We apologize that you have had such a frustrating experience with this vehicle. Being that you purchased the vehicle As-Is as you acknowledged, and you declined our "goodwill" offer to assist you with the [redacted], there is nothing...
further that can be done on the vehicle. Please see attached if you have any further concerns. Thank you, [redacted]
On behalf of Steven Kia we apologize for not getting back to you in a timely manorAfter researching the situation, it appears that the registration was shredded with your other personal documents once you leftI apologize that nobody communicated that with youTo help with this situation, we
will be happy to walk you through DMV website to the page that you may print a new one free of chargeIf you would like to stop by, we will be happy to helpShould you decide to go to the DMV in person, please know that we will reimburse any expense the DMV charges to print a new registrationPlease reach out to *** *** at *** for future correspondenceThank you very much
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Hello,Thank you for your correspondenceThere seems to be a miscommunication on both endsI have reviewed the text message thread that you and *** have exchanged and read clearly where he told you the value of your vehicle. I have also seen where multiple phone calls were made to youThe
most recent phone call was made to you last night, May 5th after being threatened with a Revdex.com complaint if we did not respond to youWe have attempted many times to get in touch with youThe day that you picked out your vehicle you allowed us twenty minutes to put the entire deal togetherUnfortunately, we were not able to collect enough information to put a full deal together to even submit it to the bank, much less provide you with exact amounts we are trying to financeThe information that we have is that your vehicle is worth roughly $9,but that has changed since it has been a month since we first looked at itIn order to put a full deal together, we will need you to be here to physically authorize us to pull your payoff and will also need more detailed information regarding your credit applicationI apologize for the miscommunication and would like the opportunity to sit down with you and work your deal outIf you would like, please return my phone call and message that I have left for you at ***. Sincerely, *** ***
Hello, Thank you for your feedback regarding the purchase of the SIt is an extremely unfortunate situation and certainly one that is frustratingThe vehicle was sold in Pass/Fail conditionThat means that you purchased the vehicle understanding that whatever the outcome of the
Virginia State Inspection was, you accepted all future responsibility of the vehicleBeing that we made no guarantees of the vehicle nor did we have the foresight to know that the engine would seize, we are not able to provide a refund for the vehicleThat being said, there are options towards purchasing a New Kia that we could go over with youWe discussed them briefly while you were here and will do everything we can to get the payment within your budget and help alleviate these issuesPlease reach out to me at *** to discuss further Regards, *** ***
Hello,
Thank you for expressing your concern regarding the StratusUnfortunately, the vehicle was purchased As-IsThat being said, since you are having this issue, we will be willing to offer a 10% discount on the repair of the vehiclePlease reach out to us if you would like to take
advantage of our offer
Best,
*** ***
Hello,Thank you for your feedbackAfter reviewing your files, it appears that the inquiries that we did are not stopping you from purchasing a vehicleThe lenders that we have you approved with are still certainly more than willing to loan you the money for a vehicleUnfortunately, not every
dealership has access to the same lenders that we doThat being said, we would love to be able to assist you with purchasing a vehiclePlease reach out to us directly and we will do our best to make you happy.Best,Steven Kia
We understand your concerns. We would also like to clear the air and establish that Steven Kia has done nothing wrong. There are no AWD Souls at Steven Kia or any other Kia dealership for that matter. AWD Souls are not in production yet and have no date to be released. Having spoke to...
[redacted], he never led you to believe that we had AWD Souls. He even mentioned that you acknowledged they were on 2017 models only and being that you purchased a 2016, there is no possibility of mistaking the vehicle you purchased for an AWD model. Additionally, the window sticker clearly indicates that the vehicle you purchased is a "Front Wheel Drive". Unfortunately, Kia.com may have information on AWD Souls and that may have led to your confusion but rest assured, Steven Kia did not lead you in that direction.That being said, when the AWD models do come out, we will certainly be happy to assist you in your purchase. Thank you for the correspondence.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The response given by Steven KIA is absolutely 100% false.... [redacted] and I talked about the KIA and I was strong with my list of wants and he DID say it was AWD, whether it was a mistake or not, he did say it and had me drive over to look at car. I took his word vs doing deeper research which I will not do again. If I would have known I would have gotten another KIA that had AWD. Your salesperson [redacted] has insulted me as a woman and I have already explained to managment what was said to me because I will not write it on here. He came across after he got his purchase sealed as a bully trying to intimidate me and insult me so I wouldn't come back in to complain. It is bad to get the wrong information given on the car I purchased but I think right now the hugest thing as a woman to be treated in such a way to be made to feel discriminated against and that my long time family loyalty to your company meant nothing to Steven KIA. Good Companies would not allow a new or previous clients to be talked to the way I was and put down as a woman with the comments that I expressed he made which was not TAKEN seriously but you should because I am taking those comments very seriously. Steven KIA is absolutely in the wrong on this one and needs to own what has happened to me for there employees mistakes. What I am asking for resolve is nothing compared to what I should be asking for because of the misleading sales information and the discrimination as a woman.
Regards,
[redacted]
Hello,Thank you for expressing your concerns. We apologize that you have had such a frustrating experience with this vehicle. Being that you purchased the vehicle As-Is as you acknowledged, and you declined our "goodwill" offer to assist you with the [redacted], there is nothing...
further that can be done on the vehicle. Please see attached if you have any further concerns. Thank you, [redacted]