Complete Auto Spa

May 15, 2017Revdex.comViewridge Ave., #200San Diego, CA 92123-Re: #***Dear Ms***:We recently received the second complaint letter the week of May 8th, and then called you to discuss the matter further; and since then we have been able to review Mr***’s
complaintAt Complete Auto Spa, our entire staff’s goal is to meet the requests of all our customers and to make sure to resolve any issuesFollowing the incident and complaint of Mr***, I made sure to interview each staff memberThis was Mr***’s first visit at our car washHe parked his older Black Lexus Hybrid 4-door-Hatchback in the vacuum area with the car running, paid his ticket, and then left the car wash and the auto center on footMy employees vacuumed, washed, and dried his car, and called for the car’s ownerAfter no response, a staff member parked the car in a designated parking spot for clean carsWe were not able to contact Mr*** since he was a new customer and left no contact informationAfter several hours, Mr*** furiously returned accusing my employees of moving his car, leaving scratches on his hood and back bumperWe tried calmly talking to Mr*** and explaining the marks on the car to him, but he started to jump around and ran away toward a tire storeHe called the police to report auto damage; but when the officer arrived, Mr*** had already driven awayWe spoke with the officer, but he could do nothing without the car thereThe police officer came back the following day to inquire if we had any more contact with Mr***, which we did notThe police officer stated that they had not been contacted again as wellNow, the front scratches were white paint residue, which my employees graciously removed with solvent and wax, but the back bumper were older scratches from a previous accidentIn the short time that my employees were in possession of Mr***’s car, it was not possible for them to create those scratchesOften with black cars, their scratches do not show when the car is dirtySo, after the car was clean, Mr*** finally became aware of his previously damaged carWe apologized to Mr***, but we did not damage Mr***’s vehicleWe did not know that the problem was unresolved until early May by the second notice from the Revdex.comI thank you for your time, and I hope this clears up any questions regarding Mr***’s complaints*** ***ManagerComplete Auto SpaHarbor Blvd., D01Fountain Valley, CA