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Complete Automotive of Richmond

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Complete Automotive of Richmond Reviews (3)

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] , hello and thanks for your emailI would like to follow up with you regarding this complaintIt ended very well with Complete Automotive working with me to have the wheels on my car repainted After having a repair specialist estimate costs, they were willing to allow me an alternate method of repair where I took on the added costs for a more complete resolution which included having my wheels repainted entirely and not spot painted.Additionally, they were very accommodating, including removing tires from wheels and also installing painted wheels and tires after repairsIt turned out to be a very constructive process where client & business worked hand in hand achieving an equitable solution I appreciate the Revdex.com and your efforts as well, it couldn't have been done without you Thanks so much,

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have never been contacted by the company's insurance company nor provided any written offer to settle thisI have left several messages for the Insurance Adjuster and my calls have been ignoredI am unsure as to why the company would claim that this matter has been satisfied when I cannot even obtain a return phone call from their insurance companyThis matter is far from being resolved when there has been no communication to attempt to settle this matterRegards, *** [redacted]

Called business spoke with Tim H [redacted] the owner of the businessHe stated that his last conversation with Ms [redacted] was this past Saturday June 17thMs [redacted] had work done to the vehicle before the accident occurredMrH [redacted] asked the insurance adjusters to include the amount in the settlement offer so Ms [redacted] didn't have to pay them anythingThe blue book value of the car was estimated at $ [redacted] and an offer was made to Ms [redacted] of $***MrH [redacted] stated that he has tried to help Ms [redacted] look for a car of equal value but she didn't approve of any carsThe insurance company is waiting on the title to be signed and sent to themOnce they receive the title the settlement check will be issued out

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