Complete Automotive Solutions

We were very sorry to hear of this complaint, not only for the fact that it is a complaint but it seems this customer has been misinformed and does not understand vehicles well enough to make these allegationsTo start, I have attached a PDF file which contains supporting information and the first page you will find the purchase agreement for the sale of the vehicle in question Please note that this vehicle had 176,miles which is well over the 100,mile maximum that NYS requires a dealer to provide any level of warranty coverage.The customer states "the seller told me I must purchase a warranty" which never happened We offered her a power train warranty for added peace of mind because of the high mileage on this vehicle Please see the second page of PDF that shows are conversation and the prices we offered her on the warranty Next the customer said after she left, she noticed an electrical issue with her car buttons and key FOB not working This was actually noticed at pre-purchase inspection which we had fixed prior to delivery of the vehicle; again please reference the 2nd page of PDF where you can see we spoke about that concern and how they would be repaired as part of the purchase.The next part clearly demonstrates the customer's lack of knowledge with vehicles She says a few months later she had an issue with the EVAP light coming on and [redacted] told her the battery was never fully connected The worse part of this is that she goes on to say that this is a sign we (the dealer) reset the codes at the time of purchase The New York State Inspection computer will not allow a vehicle to pass inspection if the check engine light is on (which is what she meant when she said EVAP light), nor will it allow it to pass if the vehicle monitors are not ready If there is a fault, it is true you can "clear" the check engine light but by doing so, it puts the monitors back into a pending state until the vehicle is driven enough for the car's computer to say everything is work OK or not They typically reset within to miles; so there is no way we could have reset the check engine light and still be able to get the NYS inspection computer to pass it Additionally, even if that did happen, it would take months to reset As far as the battery "not being fully connected", this would cause an issue immediately, not three months later I have never heard of a cabin air filter being installed backwards; cabin air filters are either a framed design or a frame-less cartridge style; in the PDF is a picture of the cartridge style filter used int he [redacted] *** It cannot be installed backwards but lets just say it was, it would not cause the inhalation of pollutants that would be harmful A lot of cars do not even have cabin air filters, but even a filter installed backwards would filter more than no filter at all Lastly on the filter issue, we never serviced the cabin air filter as that is not part of our reconditioning process; it was installed the same way as when we took the vehicle in on trade She is correct that we responded that none of these items are covered under any warranty because in fact, they are not! Her extended warranty was a power train only (engine, transmission, etc) and because of the mileage, there is no standard dealer warranty either.Lastly, she says that her parking brake is faulty and she is trying to say that again this is evidence that the computer was erased at the time of her purchase This is over a year later post purchase, so I do not know how that can be pushed back onto us Further, the parking brake system has nothing to do with the PCM (computer) of the vehicle; it is a mechanically operated system which would have no impact on the electronic inspection for New York State that was performed a year later.Clearly this customer is misinformed and I believe after reading all of the facts, it is pretty clear to see that we do not have any culpability on this matter However, if there is any further questions, please do not hesitate to let us know

I am sorry, apparently after we resolved it with the customer we forgot to inform the Revdex.com We asked the customer what he wanted, the warranty or a refund and he requested a refund which we issued a bank check to him What do we need to do to show this as corrected and/or satisfied? MrWong should confirm this....should we email you a copy of the refund check? [redacted]