Complete Chimney and Fireplace Inc. (CCF)

From: [redacted] <[redacted].[redacted]>Date: Tue, Jul 21, 2015 at 3:30 PMSubject: [redacted]To: [redacted]Hello,This email is in reference to a complaint that I have submitted, number [redacted].  I have requested that Revdex.com remove the complaint...

entirely as I have resolved this matter with Complete Chimney and Fireplace to my complete satisfaction. I no longer have any complaint against them whatsoever.Best regards,[redacted]

Review: I bought the fireplace kit in December 2013. After they installed it I used it for about two months. During that time the kit never worked properly. The remote control it came with never worked. The system worked intermittently. I called the company several times during that period. they came but the problem was never resolved. This month as the weather has cooled down we have tried using the system. Because it is not working we called the company several times. They told us that someone would come by to fix it, but no one came. When we try calling them again they began ignoring our calls. We resorted to calling from a different phone number, that's when they finally picked up. We told him we been calling them all day requesting repairs. At this time I told him that I would report them to the Revdex.com. I paid $1000 for that unit. Since I paid this money I want to unit that works.Desired Settlement: Because of their poor customer service I have lost trust in this company I would like a refund.