Complete Concrete Construction

I received the follletter with regards to Ms [redacted] 's complaint I apologize but I'm standing firm with regards to my position It is certainly not a matter of money, it's a matter of principle Having been in business years we understandably have had dissatisfied clients along the way but they easily found resolution to their complaint in a timely manner But being involved in business networks all these years, I also recognize that there are people with a 'culture' of bullying businesses through social media and the Revdex.com to simply not have to pay for their services etc With the nature of this situation I feel strongly that this is the case.In response to her last communication, I never called Ms [redacted] a liar I just stated the facts We are not a large corporation We are a small business and in being so the first person to contact when resolution is needed would be the owner of a small business I was never contacted by Ms [redacted] even though my email address is clearly visible on our web site (under 'contact us') and my personal cell phone number is routinely given out by our front desk when requested (and can also be found through google) We also have procedures that are followed at the salon if there is ever a dissatisfied client I would have know about it Again, until I was contacted by the Revdex.com I had no idea there was even a problem and Ms [redacted] admits that she never reached out to meObviously my biggest concern is the lack of follow-through If she was truly dissatisfied with her service she wouldn't have waited weeks to make an attempt An unhappy person would have rigorously pursued the situation rather than make yet another appointment and spend even more money It just doesn't make senseWe have been a solid and reputable member of our community for many years by conducting ourselves both professionally and fairly Thank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below First of all, I don't enjoy being called a liar, not good business ethics either "At no time did [redacted] call me or our Salon Coordinator letting us know that she was not satisfied with her service." Second of all I have attached a portion of my call log from my cell phone provider, please pay attention to line numbers 334, and as you will see this is the phone number to Cody and Company Salon, I am sure I would have normally called within the required time but it was my son's birthday, as well as mine that weekend I would be more than happy to provide birth records if I need to prove that as well, and I would of been in the salon much sooner if I wasn't given the run around by being told they would call me backI did ask to speak with [redacted] but was told she wasn't available, then when I asked for a manager [redacted] stated she was a manager and would help fix the situation [redacted] then wanted me to speak with ***, as she has done many ombre’s and is “great at them” and she isSome people who have ombre's will change their root color, in which I did notI chose to go with an ombre because it is low maintenance, my roots are my original color and do not need any touching up, therefore the only time I feel I need a touch up is when I decide to get rid of the ombre, or I change my hair length so when [redacted] saw my hair and said that it was not an ombre, it was exactly how [redacted] had left it excluding some fading, my hair maybe grew a half inch during that timeI had my hair redone correctly about a month ago, and it still looks great, you can defiantly tell it's an ombre, and I have had no fadingAnd how are customers especially new ones like myself know the cost of the service if they are a new customer? I didn't question a cost, because [redacted] stated she would take care of it.As far as the email promotion, I did mention it, and was told it couldn't be accepted on the services I had done, sorry I didn’t record the conversation so I don’t have proofGuess it’s the customer’s word against the employee, and I’ve already been called a liar onceLastly I didn’t ask for ***’s job to be reimbursed, I asked for ***’s as she is the one who incorrectly did my hairMost business’s want to keep their customers happy, Cody and Company seems to only care about greedBecause [redacted] no longer works there, [redacted] will claim she has no way of collecting the money [redacted] was given, but that’s not my problemMy problem is I paid for a service, and didn’t receive that service, not sure what I was given but it wasn’t an ombre Regards, [redacted]

I received the follow-up letter with regards to Ms. [redacted]'s complaint.  I apologize but I'm standing firm with regards to my position.  It is certainly not a matter of money, it's a matter of principle.  Having been in business 25 years we understandably have had dissatisfied clients along the way but they easily found resolution to their complaint in a timely manner.  But being involved in business networks all these years, I also recognize that there are people with a 'culture' of bullying businesses through social media and the Revdex.com to simply not have to pay for their services etc.  With the nature of this situation I feel strongly that this is the case.In response to her last communication, I never called Ms. [redacted] a liar.  I just stated the facts.  We are not a large corporation.  We are a small business and in being so the first person to contact when resolution is needed would be the owner of a small business.  I was never contacted by Ms. [redacted] even though my email address is clearly visible on our web site (under 'contact us') and  my personal cell phone number is routinely given out by our front desk when requested (and can also be found through google).  We also have procedures that are followed at the salon if there is ever a dissatisfied client I would have know about it.  Again, until I was contacted by the Revdex.com I had no idea there was even a problem and Ms. [redacted] admits that she never reached out to me. Obviously my biggest concern is the lack of follow-through.  If she was truly dissatisfied with her service she wouldn't have waited 7 weeks to make an attempt.  An unhappy person would have rigorously pursued the situation rather than make yet another appointment and spend even more money.  It just doesn't make sense. We have been a solid and reputable member of our community for many years by conducting ourselves both professionally and fairly.  Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I showed [redacted] the facts by bringing proof of the call log, I don't have time to "bully" a business, and would never stoop to that level. All I asked for was to be refunded for a service that I didn't receive, and [redacted] stated her own staff told her it wasn't an ombre. So I am unsure what "facts" she is talking about, like I stated this is a money issue, we are talking about a women who was taken to court just to pay her taxes. I've heard enough slander from her, and I will not accept it she will hear from my attorney, and Aveda will receive copies of these complaints so that they know what kind of business in being done under their name. And I am so glad these complaints are public, so that others can be warned before deciding to go to this salon. I thank the Revdex.com for your time, however I am done with this childish nonsense, and will do this the easy way and dispute it with my credit card company. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First of all, I don't enjoy being called a liar, not good business ethics either "At no time did [redacted] call me or our Salon Coordinator letting us know that she was not satisfied with her service." Second of all I have attached a portion of my call log from my cell phone provider, please pay attention to line numbers 334, and 358 as you will see this is the phone number to Cody and Company Salon, I am sure I would have normally called within the required time but it was my son's birthday, as well as mine that weekend I would be more than happy to provide birth records if I need to prove that as well, and I would of been in the salon much sooner if I wasn't given the run around by being told they would call me back. I did ask to speak with [redacted] but was told she wasn't available, then when I asked for a manager [redacted] stated she was a manager and would help fix the situation. [redacted] then wanted me to speak with [redacted], as she has done many ombre’s and is “great at them” and she is. Some people who have ombre's will change their root color, in which I did not. I chose to go with an ombre because it is low maintenance, my roots are my original color and do not need any touching up, therefore the only time I feel I need a touch up is when I decide to get rid of the ombre, or I change my hair length so when [redacted] saw my hair and said that it was not an ombre, it was exactly how [redacted] had left it excluding some fading, my hair maybe grew a half inch during that time. I had my hair redone correctly about a month ago, and it still looks great, you can defiantly tell it's an ombre, and I have had no fading. And how are customers especially new ones like myself know the cost of the service if they are a new customer? I didn't question a cost, because [redacted] stated she would take care of it.As far as the email promotion, I did mention it, and was told it couldn't be accepted on the services I had done, sorry I didn’t record the conversation so I don’t have proof. Guess it’s the customer’s word against the employee, and I’ve already been called a liar once. Lastly I didn’t ask for [redacted]’s job to be reimbursed, I asked for [redacted]’s as she is the one who incorrectly did my hair. Most business’s want to keep their customers happy, Cody and Company seems to only care about greed. Because [redacted] no longer works there, [redacted] will claim she has no way of collecting the money [redacted] was given, but that’s not my problem. My problem is I paid for a service, and didn’t receive that service, not sure what I was given but it wasn’t an ombre.
Regards,
[redacted]