Complete Concrete & Masonry, Inc.

Complaint: ***
I am rejecting this response because:My complaint encompasses several issues including response time, misinformation regarding how to take care of the newly installed grass, requirement that they come out on several occasions to complete what we asked and paid them to do, over charging us for some jobs based on similar jobs and how much he charge us....I could go on, but why drag this out The number one complaint I have is that we were told before hiring ***'s that they provided a 10% discount on projects for military and or senior citizens We qualify both as a US Marine veteran and a senior citizen We never received the 10% discount on either the estimate or the final statement that we paid in full within weeks after receiving it. We have never received a statement showing the military / senior discount I challenge him to prove that he gave us a 10% discount on any statement Mr*** is dishonest / lied to us to get our business and then accused us of not wanting to pay him I attempted for a couple of weeks to reason with him regarding those items in my complaint without success It is very difficult if not impossible to reason with an unreasonable person The only time I've ever been screwed in a business transaction is when I've done business with a self-proclaimed ***tian...I won't make that mistake again Mr*** needs to really work on his customer service and communication skills I've attached my final bill which I paid in full...as you will note there is no military / senior discount on the statement That bill was paid within 2-weeks of receiving it.Mr*** is not attempting to resolve this complaint, but only to justify is dishonesty and lack of professionalism and customer service.My experience with the Revdex.com is that they have always taken the side of the merchant and never the complainant I hope this is the beginning of a change
Regards,
*** ***

[redacted]: This is very unfortunate  that [redacted] has placed a complaint with your office. I explain to [redacted] that I will not be intimidated by his continuous distorted fact that he has been claiming for the past month to whomever will listen. My crew and I performed all work that was agreed...

to.  I even went beyond the scope of work by installing additional sod at no cost after I  brought to his attention that sod was not being watered properly. I was also mowing his lawn during this same time while installing sod. [redacted] thought I should mow and bag his front and back yard at the same rate I was charging to maintain just his front lawn including bagging. [redacted] was very unreasonable to deal with. [redacted] was please with work and I had performed and only became dissatisfied after I  finally sent his invoice out for payment and email stating I would no longer continue to maintain his lawn being that I felt it was not WIN/WIN business relationship . Although it may not be good business practice I don't require any deposit nor down payment. I ask for payment in full once job is completed. Although my office staff was late getting invoice out.  I experience  (2) deaths in my family during this same period of time. Although getting out invoice this gave [redacted] more time to see the work performed was done professionally and with quality materials. The fungus I brought to his attention had nothing to do do with quality nor installation process. I however did make recommendations to cure fungus. He asked if I would apply fungicide I had recommended however I decline. [redacted] sent me several messages stating his intentions on posting a Google review. I immediately posted a response to his inaccurate  review that [redacted] posted I asked for payment regardless of his inaccurate facts in the negative review he had posted. After posting my response to [redacted] inaccurate Google review, [redacted] finally made payment that I was okay with. Although [redacted] portrays to be an honest I will only say he has not been honest with me and the reviews he has been posting. I have never had a client be dissatisfied with paying on any completed projects invoice my crew performed. Everyone happily paid except [redacted] who disputed paying once project was completed. I take on a huge risk by accepting any project with no downpayment/deposit. I and my staff understand the huge risk involve when I take on these projects. I have done over (200) projects without taking a downpayments/deposit.  [redacted] seems to have issues with contractors. [redacted] brought to my attention that he had problems with roofing company that replace his roof last year. [redacted] and wife also brought to my attention that there landscape out near corner of street could of been sprayed with a non-selective herbicide by someone disgruntle with them? My staff and I removed dead foliage out of the landscape that looked like it was intentionally sprayed by an non-selective herbicide. In closing [redacted] has taken a route to defame my name and company with distorted facts that he knows are not true. Me knowing whom I am dealing with choose not to give him anymore of my valued time regardless how he chooses to make distorted accounts to. I will continue to perform project without down payments or deposit  knowing there will also be individuals like [redacted] that may make distorted accounts and post negative reviews online and with companies like the Revdex.com.  I believe and trust in the Revdex.com however not individuals like [redacted]. It's unfortunate though because anyone can make up a negative review and post like [redacted]. If you have any questions [redacted] to this email please feel free to give me a call on my cell at [redacted]. Have a wonderful and bless day! [redacted]! I