Complete Coverage, Inc.

Would like the late fees my sister incurred refunded and the service fees they charge my sister refunded for this month

Our Agency has been continuously working to assist Ms. [redacted] sister with her transition to our services since she has become a client.  BalancedCare has spoken on no less than five occasions and met with her on three separate occasions over the past six weeks.  It first came to our attention through a conversation with our client that she purchased a car with Ms. [redacted] assistance.  Initially, our client was under the impression that the car was purchased for $5000.  When we met in person, the client recalled the total amount to be approximately $5800 due to licensing, taxes and registration fees that she forgot about. The billing addresses were changed by Ms. [redacted] sister a few weeks ago.  This will result in the mail arriving at our organization in a timely fashion and will eliminate all future late fees.  As previously stated, it was advised to Ms. [redacted] sister to change her billing address at her inception into our program.  Late fees that occurred were not as a result of our errors and therefore not our agencies responsibility.The issue of unpaid rent has also been resolved.  In an email on 10/21, Ms. [redacted] recognized the error was on her part due to inaccurately recording a waved security deposit.  Ms. [redacted] apologized for the confusion. Due to the rental issue being an accounting issue on Ms. [redacted] end, our agency is not responsible for the $100 late fee requested by Ms. [redacted].  Our Agency has been in contact with Ms. [redacted] by email since the complaint took place and continues to have a strong working relationship.  We value our clients input and welcome the opportunity to remain on as her rep-payee.

9/12/2017 We have received your correspondence and conducted a review of your account - the following is a detailed explanation of events related to your complaint.First and foremost, we commend you for taking an important first step in improving your financial future and electing to utilize our...

Debt Management Plan.  We received your original signed agreement on 8/15/2017 and during our document review process it was discovered that the full account numbers creditors require to activate a program were missing.  Attempts were made to obtain this information from you until it was received via email on 8/25/2017.   Upon receipt of the missing information accompanied by a request to add an additional creditor it was necessary to resend a modified agreement due to the significant changes in the terms.  This new agreement was sent electronically to you on 8/29/17 and returned at 7pm to our offices on 9/1/17 at which time our office was closed for the Labor Day weekend.  We began processing your account for activation of your program when the office reopened on 9/5/17. As we attempted to activate your account, we were unable to validate one of your account numbers using the information supplied via email. This information has been requested and we have yet to receive clarification on the account in question.  As a normal course of business, we do not recommend activating an account that is missing this type of information as it can have detrimental effects on your program as we explained.  However, in this situation based on your concern and strong desire for the program to commence we have made an exception to our normal procedures and have activated your program.   Although your program is activated we need to speak with you for authorization of payment before we deduct from your account.We strongly encourage you to contact our offices as soon as possible.   Sincerely,Jason [redacted]

Due to the nature of information included, business wishes to not have this response published.

Revdex.com:I have reviewed the response made by the business in reference...

to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted]
This is not true information. My sister had called several times without a response for more than 48 hours. I will continue to dispute that and my sister will as well as my mother because my mother Mary called as well. I Didn't file a dispute for $5000 either that is incorrect.the car also was not $5000 it was $5800 approximately. Furthermore my sisters boyfriends rent still remains unpaid which is not acceptable because balanced care does have the proper information on where to send the rent payment to and it is still unpaid and now has a late fee of $100 that I expect Balanced care to pay directly. This man Anthony is not clear on the particulars and was authorized by Trisha to call me so we can decide these issues which he still has not done. Some of his explanation is a complete lie and I will be involving my mother in this so she can verify what I am saying is true and what he claims in untrue. Please contact me directly so I can explain in detail. I don't appreciate lies being told about this situation. I would have never reported this instance if there was a prompt response to these issues.