Complete Coverage

Our Agency has been continuously working to assist Ms [redacted] sister with her transition to our services since she has become a client BalancedCare has spoken on no less than five occasions and met with her on three separate occasions over the past six weeks It first came to our attention through a conversation with our client that she purchased a car with Ms [redacted] assistance Initially, our client was under the impression that the car was purchased for $ When we met in person, the client recalled the total amount to be approximately $due to licensing, taxes and registration fees that she forgot aboutThe billing addresses were changed by Ms [redacted] sister a few weeks ago This will result in the mail arriving at our organization in a timely fashion and will eliminate all future late fees As previously stated, it was advised to Ms [redacted] sister to change her billing address at her inception into our program Late fees that occurred were not as a result of our errors and therefore not our agencies responsibility.The issue of unpaid rent has also been resolved In an email on 10/21, Ms [redacted] recognized the error was on her part due to inaccurately recording a waved security deposit Ms [redacted] apologized for the confusionDue to the rental issue being an accounting issue on Ms [redacted] end, our agency is not responsible for the $late fee requested by Ms [redacted] Our Agency has been in contact with Ms [redacted] by email since the complaint took place and continues to have a strong working relationship We value our clients input and welcome the opportunity to remain on as her rep-payee

9/12/We have received your correspondence and conducted a review of your account - the following is a detailed explanation of events related to your complaint.First and foremost, we commend you for taking an important first step in improving your financial future and electing to utilize our Debt Management Plan We received your original signed agreement on 8/15/and during our document review process it was discovered that the full account numbers creditors require to activate a program were missing Attempts were made to obtain this information from you until it was received via email on 8/25/ Upon receipt of the missing information accompanied by a request to add an additional creditor it was necessary to resend a modified agreement due to the significant changes in the terms This new agreement was sent electronically to you on 8/29/and returned at 7pm to our offices on 9/1/at which time our office was closed for the Labor Day weekend We began processing your account for activation of your program when the office reopened on 9/5/As we attempted to activate your account, we were unable to validate one of your account numbers using the information supplied via emailThis information has been requested and we have yet to receive clarification on the account in question As a course of business, we do not recommend activating an account that is missing this type of information as it can have detrimental effects on your program as we explained However, in this situation based on your concern and strong desire for the program to commence we have made an exception to our procedures and have activated your program Although your program is activated we need to speak with you for authorization of payment before we deduct from your account.We strongly encourage you to contact our offices as soon as possible Sincerely,Jason ***

Due to the nature of information included, business wishes to not have this response published

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] This is not true informationMy sister had called several times without a response for more than hoursI will continue to dispute that and my sister will as well as my mother because my mother Mary called as wellI Didn't file a dispute for $either that is incorrect.the car also was not $it was $approximatelyFurthermore my sisters boyfriends rent still remains unpaid which is not acceptable because balanced care does have the proper information on where to send the rent payment to and it is still unpaid and now has a late fee of $that I expect Balanced care to pay directlyThis man Anthony is not clear on the particulars and was authorized by Trisha to call me so we can decide these issues which he still has not doneSome of his explanation is a complete lie and I will be involving my mother in this so she can verify what I am saying is true and what he claims in untruePlease contact me directly so I can explain in detailI don't appreciate lies being told about this situationI would have never reported this instance if there was a prompt response to these issues