Revdex.com:
This letter is to inform you that Fort Bend Toyota/Scion has not carried out to my satisfaction the resolution it proposed for my complaint, filed on 7/3/11:23:AM and assigned ID ***
I felted intimated by NrJohn *** who was the customer relation representative for Fort Bend Toyota He was rude and I informed the main U S A Office of my dissatisfaction with Mr John *** and Mr David *** I have been frustrated with dealing with this situation and still feel that unnecessary repairs were done and I did agree to the repairs because MrDavid *** stated that without these repairs I could damage my engine or the engine could burn up I did inform Toyota U S A Main Office that I will never purchase a Toyota vehicle from "*** *** *** *** and if I ever did purchase it would not be from the *** *** *** Thank You for your assistance
Regards,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. The corporate office was very helpful
Customer brought vehicle to Fort Bend Toyota on June 29, 2015 to diagnose a check engine light. Dealer retrieved the diagnostic code for catalytic converter. Customer opted to replace her catalytic converter as well as several other recommended repairs.Customer returned to dealer on July...
3rd, 2015 with a check engine light on again. Our dealership diagnosed the issue and retrieved the code of bank 1 sensor 2 for an oxygen sensor failure. At this time the dealer explained to the customer that the oxygen sensor is a different repair from the first visit. Because the customer was upset, we provided the customer a courtesy rental and replaced the faulty sensor at no charge. This repair and rental was as a gesture of good will. Customer requested dealership to refund money for the repair. We apologized to the customer and explained that we can not refund money for a proper repair that was authorized by the customer.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will accept the $600 agreed by Toyota so that I can make repairs to the car on my own.
Good Afternoon Revdex.com Team and Consumer, We are pleased to report that the cancellations requested by the customer were completed and verification of these cancellations were emailed to the customer on 7/22/2015. Should the customer have additional requests or questions, he may contact our...
dealership at any time. Thank you and have a wonderful day.
Hello Revdex.com Team, We are glad to inform you that ID [redacted] has been resolved. The customer was in contact with our corporate offices, and they were able to assist him. All of his documentation has been received by him and he is satisfied. I went to update the complaint online, and send my response prematurely and the body of the message was blank. Please advise , if further action is required from our store. Thank you.
To all Involved Parties: We have reviewed [redacted]'s concerns and consulted our service director, Jim [redacted]. He has agreed to pay half of the cost of repairs that have been mentioned by the customer. We encourage [redacted] to reach out to Jim [redacted] at 281-633-3324 or j[redacted]@fortbendtoyota.com....
She is also welcome to call the dealership directly at 281-341-5900 to speak with the service management team and make necessary arrangements for the repairs. Thank you for your time and concerns.
The Fort Bend Toyota Team has reviewed Mr. [redacted]'s concerns. It has been determined that these are issue directly related to the factory and are out of Fort Bend Toyota's control. Recalls are common among all makes and models of vehicles. At this time there is nothing owed to the customer by...
Fort Bend Toyota and we advise the customer to follow instructions by the factory in regards to a resolution of his issues. Thank you.
Revdex.com:
This letter is to inform you that Fort Bend Toyota/Scion has not carried out to my satisfaction the resolution it proposed for my complaint, filed on 7/3/11:23:AM and assigned ID ***
I felted intimated by NrJohn *** who was the customer relation representative for Fort Bend Toyota He was rude and I informed the main U S A Office of my dissatisfaction with Mr John *** and Mr David *** I have been frustrated with dealing with this situation and still feel that unnecessary repairs were done and I did agree to the repairs because MrDavid *** stated that without these repairs I could damage my engine or the engine could burn up I did inform Toyota U S A Main Office that I will never purchase a Toyota vehicle from "*** *** *** *** and if I ever did purchase it would not be from the *** *** *** Thank You for your assistance
Regards,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. The corporate office was very helpful
Customer brought vehicle to Fort Bend Toyota on June 29, 2015 to diagnose a check engine light. Dealer retrieved the diagnostic code for catalytic converter. Customer opted to replace her catalytic converter as well as several other recommended repairs.Customer returned to dealer on July...
3rd, 2015 with a check engine light on again. Our dealership diagnosed the issue and retrieved the code of bank 1 sensor 2 for an oxygen sensor failure. At this time the dealer explained to the customer that the oxygen sensor is a different repair from the first visit. Because the customer was upset, we provided the customer a courtesy rental and replaced the faulty sensor at no charge. This repair and rental was as a gesture of good will. Customer requested dealership to refund money for the repair. We apologized to the customer and explained that we can not refund money for a proper repair that was authorized by the customer.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will accept the $600 agreed by Toyota so that I can make repairs to the car on my own.
Good Afternoon Revdex.com Team and Consumer, We are pleased to report that the cancellations requested by the customer were completed and verification of these cancellations were emailed to the customer on 7/22/2015. Should the customer have additional requests or questions, he may contact our...
dealership at any time. Thank you and have a wonderful day.
Hello Revdex.com Team, We are glad to inform you that ID [redacted] has been resolved. The customer was in contact with our corporate offices, and they were able to assist him. All of his documentation has been received by him and he is satisfied. I went to update the complaint online, and send my response prematurely and the body of the message was blank. Please advise , if further action is required from our store. Thank you.
To all Involved Parties: We have reviewed [redacted]'s concerns and consulted our service director, Jim [redacted]. He has agreed to pay half of the cost of repairs that have been mentioned by the customer. We encourage [redacted] to reach out to Jim [redacted] at 281-633-3324 or j[redacted]@fortbendtoyota.com....
She is also welcome to call the dealership directly at 281-341-5900 to speak with the service management team and make necessary arrangements for the repairs. Thank you for your time and concerns.
The Fort Bend Toyota Team has reviewed Mr. [redacted]'s concerns. It has been determined that these are issue directly related to the factory and are out of Fort Bend Toyota's control. Recalls are common among all makes and models of vehicles. At this time there is nothing owed to the customer by...
Fort Bend Toyota and we advise the customer to follow instructions by the factory in regards to a resolution of his issues. Thank you.