Complete Filtration Services, Inc.

Ordered a five filter replacement kit.I emailed them that only four arrived and included a picture.They emailed that they would send the missing one.Numerous calls not returned.Numerous voice mails not returned.One month later no filter yet.I even tracked down owners home phone and left message there and no reply of any kind.Do not buy from these folks.

Failed to honor advertised 2-year warranty. Will not respond to emails. Faulty product was received by them on July 30 and have no response.[redacted] order number [redacted], placed on February 13, 2013. Product page states there is a 2-year warranty. One of the lights stopped working in July 2014. Seller provided shipping address for return. It was received by them on July 30, 2014. [redacted] tracking number is [redacted]. I have not had any response from them since then despite several emails. --------------- messagesI still have not heard anything regarding the warranty on the defective light. It was received by you on July 30. I am attaching the package information. I would like to get this resolved asap, this is ridiculous!--- Original message ---Order ID [redacted]:2 of 120 [redacted] 120W, 55x3 Watt Dimmable ASIN: [redacted] ------------- Begin message -------------I will check on it and get back to you ASAP.--- Original message ---Order ID [redacted]:2 of 120 [redacted] 120W, 55x3 Watt Dimmable ASIN: [redacted] ------------- Begin message -------------I sent my defective light back to you several weeks ago and haven't heard anything. Do you have an updated status?--- Original message ---Please us your Order number as the RGA number and send back to the address below. Please put a brief description of the issue in the lights.Thanks[redacted]Complete Filtration Services Inc.[redacted]email: e-mail address removedSkype: [redacted]-----Original Message-----From: [redacted] - [redacted] Marketplace mailto:e-mail address removed Sent: Friday, July 18, 2014 10:51 AMTo: Complete Filtration Services Inc.Subject: Inquiry from [redacted] customer [redacted] (Order: [redacted])Order ID [redacted]:2 of 120 [redacted] 120W, 55x3 Watt Dimmable ASIN: [redacted] ------------- Begin message -------------The blue lights have stopped working on one of the units. I would like to return it to you for warranty service. What is your shipping address? Do I need anything else, such as a return authorization? Desired SettlementI would like the warranty to be honored by repair or replacement, or my money returned. Business Response WE are sorry about the issue, This email must have gone to a spam file. We have given the customer a full refund for one of the lights. WE hope this closes the matter.Consumer Response As of today, December 12, 2014, I have not received any refund.Business Response WE have refunded the customer for one of the lights.Shipping Address:[redacted]Order Date: February 15, 2013 9:20:52 AM PSTExpected Ship Date: Feb 19, 2013 to Feb 20, 2013Estimated Delivery: Feb 22, 2013 to Feb 27, 2013Shipping Service: StandardContact Buyer: [redacted]Billing Country: USSales Channel: [redacted]Fulfillment method: SellerOrder TotalsItems total: $358.00Refund(s) total: ( $179.00)Grand total: $179.00Product Details Status Quantity Ordered Quantity Shipped Price Total120 Watt Aquarium Coral Reef LED Grow Light 120W, 55x3 Watt DimmableQuantity: 2SKU: [redacted]ASIN: [redacted]Listing ID: [redacted]Order Item ID: [redacted]Condition: NewShipped 2 2 $179.00 Subtotal: $358.00Refund: ( $179.00)Total: $179.00Thanks[redacted]Complete Filtration Services Inc.Business Response WE are sorry about the issue, This email must have gone to a spam file. We have given the customer a full refund for one of the lights. WE hope this closes the matter.Consumer Response As of today, December 12, 2014, I have not received any refund.Business Response WE have refunded the customer for one of the lights.Shipping Address:[redacted]Phone:[redacted] Order Date: February 15, 2013 9:20:52 AM PSTExpected Ship Date: Feb 19, 2013 to Feb 20, 2013Estimated Delivery: Feb 22, 2013 to Feb 27, 2013Shipping Service: StandardContact Buyer: [redacted]Billing Country: USSales Channel: [redacted].comFulfillment method: SellerOrder TotalsItems total: $358.00Refund(s) total: ( $179.00)Grand total: $179.00Product Details Status Quantity Ordered Quantity Shipped Price Total120 Watt Aquarium Coral Reef LED Grow Light 120W, 55x3 Watt DimmableQuantity: 2SKU: [redacted]ASIN: [redacted]Listing ID: [redacted]Order Item ID: [redacted]Condition: NewShipped 2 2 $179.00 Subtotal: $358.00Refund: ( $179.00)Total: $179.00Thanks[redacted]Complete Filtration Services Inc.Consumer Response As of today, December 22, 2014, I still have not received a refund. I have not received a check and I have not received a credit on the card that was used to pay for the lights.

Will not respond to emails seeking product problem resolution.Product defective. Phone calls refer you to email, but they do not repond.Ordered product through [redacted], CFS was supplier. Part of product shipment(water filter) is defective. I have emailed them 4 times, no reponse. Cannot contact them to complain and seek resolution.Desired SettlementSeeking replacement part, green RO water filter.Business Response Customer has already received a partial refund for this order.Dear [redacted],We have initiated a refund in the amount of $26.25 for the following item:Order [redacted]1 [redacted] 1R-1Y-1B-1G [redacted] Replacement Filter KitWe will adjust your seller account accordingly.You can view your account at any time by logging in to your seller account and going to your seller account information page.Thank you for selling on [redacted] ServicesConsumer Response The refund I received from [redacted] was for another part of the order that was wrong. CFS sent a pack containing 2 yellow filters instead of 1 yellow and 1 red. That pack also contained the green filter in question. [redacted] sent another red filter. At that point I had all the filters I needed so I installed all of them. Since then the green RO filter buzzes when water passes through it. I have told CFS all this yesterday when they finally answered my email. The issue can be settled by them sending me 1 green RO filter, otherwise this complaint is still open and I am not satisfied.Final Consumer Response Seller finally responded and replaced defective part. I am satisfied and case is resolved.[redacted]

I never received a product ordered from this business. They only responded once to my phone calls and emails, and that still did not resolve issue.I placed an internet order with Complete Filtration Services on 3-21-2016. Order # [redacted]. I have placed several internet orders with this company in the past and I have never had any issues. I never received this last order that I placed with this company. I contacted the company via email on 4-12-16. They responded quickly and said: "Thank you for your purchase. We apologize that you have not received this yet. We will issue a tracer and reship this for you ASAP!" That was the only time I was able to make contact with the company. After is still did not receive my order I unsuccessfully tried to contact them via email on 3 different occasions. I also called the the company several times. Every time I called nobody answered. I left several voice-mail messages and never heard back.Desired SettlementSince I never received my order and was unable to make contact with the company, I already made a purchase from a different business. I would like a refund for the purchase I made but never received.Business Response WE are very sorry the customer never received. WE can offer them a refund via payPal or from check since this order is past the time we can offer a refund directly to their Credit card.ThanksCFSConsumer Response I would gladly accept a mailed check refunding my money. I appreciate the company's cooperation.Final Business Response Customer has been refunded.

They have filters for the OmniFilter on their site. I ordered 2 CB3 a charcoal filter. It does not filter out chlorine.This is a knockoff off CB3 filter. It does not take the chemicals out, notably chlorine. The company did not deny these allegations in my email to them. Advertizing is really false and wasted my time, money and effort.Desired SettlementThe $26 I paid for these dumb things.They will not take the one back that I tried for 2 days. The unopened one the will, but after shipping I will only get $6.50 back. I feel cheated on this.Business Response These are listed as compatible filters for the Omni filter. Customer my return both filters for a refund. Thanks again for your time.Consumer Response I accept their offer.Consumer Response I sent both cartridges back to the company and they only gave me a refund for one. On their Revdex.com reply they said they would refund for both. They knew that I tried one for 2 days. They say it was used so no refund. So they changed their mind now, and really LIED to me. I would not TRUST the Company. A charcoal filter is supposed to filter out Chlorine. It does not. Buyer beware!

Placed order with Complete Filtration Services. Paid for order and did not receive purchase or refund of money.Placed order on June 01,2016. Paid 110.00 dollars for 3 filters size 30x32x2. I have sent several emails and have tried contacting them by phone. I cannot get any respnse from them. I would like my money returned. Order #[redacted].Desired SettlementRefund of money.Business Response We contacted the customer yesterday and they said they wanted the product so we are going to reship.

Three weeks ago, an order was placed for filters. I have received no filters and no correspondence regarding the order. Unable to reach seller.On 2/27/16 I placed an order for filters. I have never received any kind of notification that the order was processed or being shipped, but the charges posted to my credit card immediately. I have attempted to contact this company three times by phone leaving a message each time. Their voicemail suggests that you send the company an email for a quicker response, so I also sent an email and have still received no response. Next time, I will read reviews for a company I am not familiar with before I order, because this seems to be a very common issue with Complete Filtration Services. It amazes me that it is this difficult to even reach someone at this business to check on the status of your order. If you cannot box up a filter and put a shipping label on it in a reasonable amount of time, (when that is the nature of your business) maybe you should stop selling online.I have also filed a dispute with my credit card company as of today. I would just like my refund and I will take my business elsewhere. Lesson learned.Desired SettlementI would like my credit card refunded in a timely manner for merchandise not received.Business Response Can the customer please give his order number so that we may check the status.thanksConsumer Response I have no order number because we never received an email with the order information. If the seller would please respond to the email I sent regarding the order or the numerous phone calls I made it would much easier to figure this out.Final Business Response Hello,This customers card was refunded when they let us know that they had not received the items.PayPal TransactionThe PayPal Transaction Confirmation page displays the details of PayPal transactions. The page displays the result obtained from PayPal.Gross Refund Amount 85.94Refund Transaction ID XXXXXXXXXJXXXXXXHNote: You may wish to print this page for your records.Thank youCFS

Product not receivedI have made numerous attempts to call and email the business. I had a response to an email once, stating that he was sorry I didn't get the filters would I like them to be re-shipped. I said yes. I never received them. Then asked for a refund and have not received that yet. When I call I always get the voice recording. I paid them $70for nothing.Desired SettlementI want my money back.Business Response WE mailed here a check. If she has a [redacted] account we can send a payment that way.Thanks[redacted]Consumer Response I appreciate all your efforts to help me resolve my issues with this company. The money involved is not enough to pursue further.Thank you so much[redacted]Final Consumer Response

Merchant has not issued refund.Merchant is very unprofessional. Wrong merchandise sent; I returned for a refund. Merchandise returned on 5/23/15. Merchant did not respond in timely manner to requests for confirmation of receipt of returned merchandise. After multiple threats of filing claims, Merchant informed me via email on 6/1/15 that the refund has been issued. The refund has yet to appear on my credit statement, and no other documentation was provided to back up claims of a refund.Desired SettlementI just want my $30.99 refunded to my credit card. I don't understand why this has to be so difficult.Business Response Customer has been refunded and informed of the refund.xxxxxxxxxxxx3436, Exp. xx/xxxxApproval: [redacted] for up to 30.99AVS: Y ([redacted])CVV: M (Code Match)Capture: Transaction ID[redacted] for 30.99Refund: Refund Transaction ID[redacted] for 30.99Consumer Response

I ordered a filter on July 1, 2014. To date, I have not received it.I ordered a filter on June 1, 2014. I immediately received a confirmation email along with a tracking number. Tracking number has never worked. (See below)This email is to confirm the receipt of your recent order from COMPLETE FILTRATION SERVICES INC. YOUR ORDER NUMBER IS FOUND IN THE SUBJECT LINE OF THIS EMAIL. PLEASE USE THAT NUMBER IF YOU HAVE ANY ORDER INQUIRIES. THANKS AGAIN FOR YOUR PURCHASE.You can always find out the current status of your order by going to[redacted]Date Sun Jun 1 21:01:44 EDT 2014Ship to [redacted] XXXXX US United States XXXXXXXXXXBill to SameE-Mail [redacted].com (emailed)Via GroundPayment [redacted]Name Code Qty Each OptionsNUTONE XXXXX-XXX RHFXXXX X XX.20REPLACEMENT SIZE 9-1/4 X14-1/2 X 3/8 Subtotal 18.20 Shipping 0.99 Tax 1.27 Total 20.46Order Number: [redacted]-XXXXXXXXXXXXXX-XXXXXOn June 9, I emailed seller. No response. I called seller. No response. I emailed seller again on June 12. That day, I received an email from seller saying the item was due to ship on Friday (13th). I emailed and called seller today. Seller replied that item was "made to order" and was being shipped from [redacted], further, that it usually took 7-10 business days to ship. NONE of this was made clear at the point of purchase. Had I known it would take nearly a month to get a silly filter, I would have taken my business elsewhere. Further, the company REFUSES to reply to correspondence in a timely manner, undoubtedly, because they have shafted numerous comsumers.Desired Settlementuhh... the filter within the week or a complete refund.More info received from the consumer 2014-06-18Seller refunded my money

Filter was ordered but not received. No response to repeated emails and phone calls to the business.A filter was ordered on 1-29-14 and as of 1-10-14 I have not received the product. I've written to the company by email twice and have called repeadedly and left messages. I have received no response to my inquiry.I would recommend using a company with such poor customer service.Desired SettlementIf they do not have the item they should simply indicate that it is not available and that the item purchased has been refunded.Business Response WE show this product has been shipped. USPS XXXXXXXXXXXXXXXXXXXXXX WE will check on the status and get back to the customer ASAP. This is a stock item. Sorry again to the customer for the delay.Final Consumer Response I did finally receive the product but I feel that the order should show the status of the shipping and that the company should respond to phone calls and emails.

I was charged for filters that were never delivered.No replies to my 2 follow up requests.On 1/29/16 I ordered 3 4025 Vaporall Humidifier Replacement Filters at $17.41 each. I was charged the 52.23 plus .99 shipping, a total of 53.22 on my credit card that day. I never received the filters. I sent follow up e-mails on 2/15/16 and 2/29/16 and never heard back from them.Desired SettlementI would like the filters if they're available, if not I would like a refund.Business Response Can the customer please give us their order number.thanksCFSConsumer Response Order Number: yhst-XXXXXXXXXXXXXX-XXXXXFinal Business Response HelloThese items are currently on back order and your account has been refunded.Thank youCFSPayPal TransactionThe PayPal Transaction Confirmation page displays the details of PayPal transactions. The page displays the result obtained from PayPal.Gross Refund Amount 53.22Refund Transaction ID 2FXXXXXXEKXXXXXXUNote: You may wish to print this page for your records.

Ordered 3 filters; only received 2; emailed for 3d filter; received wrong filter; no answer via phone; email promises to correct, but nothing doneI placed an order with CFS for three (3) replacement filters for my water softening system on 18 May 2016. I ordered the same product before with no problems. This time, they only sent two (2) filters, which I received on 1 Jun 2016, so I contacted them via email on 2 Jun 2016. They realized they made a mistake so they sent me the third filter on 3 Jun 2016, which I received on 6 Jun 2016. However, they sent the wrong filter. I contacted via email on 7 Jun 2016. I sent emails every day until they responded on 10 Jun 2016 telling me they would send a new filter with a label to return the wrong one. I have heard nothing since. I have continued to email them with no response. I also tried to call, but I simply get a message requesting me to email them instead. I did leave a voicemail and I am waiting for a response, but my confidence is low at this point.Desired SettlementI simply want them to send me the correct filter and the mailing label so I can return the wrong filter they sent me. Normally, I am patient with these things, but I feel that CFS believes I will go away after a while without them resolving the issue.Business Response WE have given this customer a full refund,[redacted] TransactionThe [redacted] Transaction Confirmation page displays the details of [redacted] transactions. The page displays the result obtained from [redacted]Gross Refund Amount 70.94Refund Transaction ID 0NUXXXXXRRXXXXXXK