Initial Business Response /* (1000, 5, 2015/06/07) */
Full refund was issued several days before this complaint was filed. Customer was alerted via email, however, we received this reply, "Well, thank you! I have gone back through all my e-mails and that response was never received. And I have...
e-mails from well before that date. I will watch for the refund."
This was the email we sent alerting her of full refund, "[redacted], We apologize for the inconvenience. We have been short staffed during a busy time [redacted]. We have issued a full refund (please allow 2-3 days for it to show on your card as "[redacted]"), however, not cancelled your order. We will ship the item free of charge as soon as it prints. Kind regards, [redacted], Customer Service"
Initial Business Response /* (1000, 5, 2015/06/07) */
Full refund was issued several days before this complaint was filed. Customer was alerted via email, however, we received this reply, "Well, thank you! I have gone back through all my e-mails and that response was never received. And I have...
e-mails from well before that date. I will watch for the refund."
This was the email we sent alerting her of full refund, "[redacted], We apologize for the inconvenience. We have been short staffed during a busy time [redacted]. We have issued a full refund (please allow 2-3 days for it to show on your card as "[redacted]"), however, not cancelled your order. We will ship the item free of charge as soon as it prints. Kind regards, [redacted], Customer Service"