Complete Home Remodels

Complaint: [redacted]
I am rejecting this response because:
It did not answer anything in regards to my complaint. It said response was faxed but you do not have a fax number for me. I still have not received anything from you.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
 
My complaint is not having to pay the bill. I already contacted PSI on 4/9/14 offering to pay the bill in full that day but they referred me back to collections stating my account wth PSI had been closed. I did not receive one bill from PSI. My complaint is the fact that it was sent to collections when I never received a statement. I do not want this to reflect poorly on my credit score due to the mail not being received. I have no problem resolving this with the company and paying the bill in full with PSI. 
Regards,
[redacted]

Re: Case #[redacted] Thank you for the opportunity to...

respond to the complaint filed by [redacted] received a [redacted], which was prescribed by br. [redacted] on September 25, 2014. The patient's family member was presented with a Medical Express Patient Product Agreement and Prescription at the appointment. This document outlines the specific product prescribed by the physician, Assignment of benefits, Waiver of liability and Proof of delivery to which was signed and dated 09/25/2014. Medical Express received the paperwork from Dr. [redacted]'s office and the patient's demographics were entered and the [redacted] was billed. The paperwork that was received from the doctor's office, did not include any insurance information, so insurance was not billed. A statement was mailed to the patient at the patient's home address provided by the doctor's office on 10/23/14, 11/24/14, 12/29/14, & on 01/29/15 a demand letter was attached. The patient's father called in on 02/05/15 and asked why the [redacted] wasn't filed to insurance. It was explained that insurance information was not provided by the doctor's office. Mr. [redacted] informed our rep that the patient does have insurance and asked that a claim be filed. Our rep explained that it is past the timely filing limit and that we would not be able to file the claim to insurance.
The account has not been sent to collections.
Once the next statement prints on 02/28/15, the account will be up for collections, if payment is not received.
[redacted] account will remain open until payment is received. $141,77 will
remain the balance for the above mentioned product that was received, signed for, utilized and prescribed by the physician

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I wanted to pay a recent bill online, but they do not do any validation to make sure that I am paying the right bill for the right account. They also don't give guidance on what account number to enter (is it all the numbers? Just the ones before or after the dash?). For example, when I am on the "Pay My Bill" screen and I enter an account number, any number or quantity of digits gives me a payment screen where they ask for my billing address and credit card information. In no way do they validate that I am paying a bill for the correct account--I could in fact be paying for someone else's account, or paying more or less than the value of my bill.
This seems a bad business practice, and the opportunity for consumers to make errors seems too high.