Complete Lawn Services, Inc.

Review: CLS has been providing lawn services (weed & feed - multiple applications including pre-emergent all of 2012 & one treatment in 2013), tree & shrub care (fall 2012), lawn aeration (2012) & lawn dethatching (2013). After all of these treatments, I still have extensive crabgrass, broadleaf weeds and thistles. I also experienced burning to my grass including in patterns in the backyard which I showed to [redacted] who blamed the drought. I have pictures & a $1,200 water bill from 2012 to prove my lawn and gardens were well watered despite the drought conditions. The worst issue is the total destruction of multiple expensive shrubs and the severe damage to the trees from this company's tree & shrub care treatment given (fall 2012). I lost completely 4 very large beautiful rose bushes, the bush right next to my front door & 3 very large hydrangea bushes. The granulated feed used is still visible in the burnt out bases of the shrubs. I have severe damage to numerous other shrubs and every one of my trees. I would highly recommend others to avoid using this company.Desired Settlement: I don't expect this company will fix the issues, they seem to be in denial every time I bring something to their attention. This complaint is for Revdex.com informational purposes only. I have hired a new lawn service and will be replacing my losses as I can afford it.

Business

Response:

I have spoken and met with [redacted] on numerous occasions. 2012 was an extreme drought in the southeast Wisconsin area and this did in fact take a toll on her landscape, as well as many others. Her lawn sustained drought damage which she is claiming to be burning of the lawn. The lawn would

be burned throughout if this was the result of our products used. Her

issues with crabgrass and weeds are also a result of the areas of lawn

that were damaged by drought. There is no healthy lawn to choke out

crabgrass and weeds from growing in those bare areas. Additionally, her

shrubs were also showing visible drought damage and we recommended

having them fertilized in the fall to help them recover the next

season. While we believe drought was the cause of her shrubs being damage, we did offer to replace those shrubs for her at no charge in order to keep our customer

satisfied. She responded by saying she did not want us on her property at all, giving us

no chance to remedy the situation. As you know we have been in

business since 2000 and have a customer base of over 800 satisfied

clients. We aim to provide quality service to all of our patrons and we have an excellent track record of doing just that. Unfortunately, there are the occasional clients who are unwilling to work with us in resolving their

concerns. We stand by our work completely and were willing to work

with her regarding these issues. Please contact me for any additional

information regarding this case.