Complete Mechanical Service

Initial Business Response / [redacted] (1000, 5, 2015/12/03) */ Contact Name and Title: [redacted] C [redacted] Contact Phone: XXX-XXX-XXXX I understand your frustrations, and it would seem that you were not explained this properlyFirst, we have not yet been paid by the Warranty Company for out time to your House Second, we were never the ones that ordered your equipment, it was always the warranty companyWe install their supplied equipmentLast, the warranty company was supposed to contact you that they are only paying Hours in total for the work done and we have over hours into the jobThey informed us that we need to keep the $you paid for the additional hours they are not covering because you refused the work after agreeing to itThe fact remains, you still owe us more moneyWe Charge $per hour which is $for the hours your warranty company didn't pay forIf you look on the copy of your invoice, you signed where it states that you will pay for any portion not covered by the warranty companySo you still owe us $in labor chargesI have not attempted to collect this as I am sympathetic to your issue and understand you are short on fundsBut, You continue to bad mouth us on YELP and now Revdex.com because you are upset that your WARRANTY company, not us, refused to cover the replacement of the Furnace and you didn't want to have to payI ask that you refrain from any further action or I will turn this into our collection agency for the remaining balance you agreed to pay for when you signed the bottom of our invoiceAll I am asking is that you stop slandering usI have been fair with not trying to collectYour issue is not with meI would love to do the workI make money when we work for the warranty companyWe have no control over their contractsIf you or the warranty company could have come to an agreement we would have been happy to do the work But since nobody was going to pay, we don't work for freeI am sorry for your situation and wish you the best Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) To begin, I never signed an invoice or contract with this contractorPlease provide proof of an invoice that I signed agreeing to pay for anythingIn a previous email communication, [redacted] wrote this Comment from [redacted] Dof Complete Mechanical Service Business Owner- 12/2/We are sorry you are not Happy with your HOME WARRANTY Company, unfortunately we work for them, not for you per the contract I have with them In his own words, we never had a contract or agreementI know for a fact that he cannot produce a receipt with my signature because he never completed any work and I never signed anything I do have documentation from my warranty company explaining that I would only be responsible to pay this contractor $in uncovered costs for the service of flushing our lines if/when they installed the AC unitThey never did this serviceYet they forced me to pay up front and agreed that it would be returned if they did not do the work I also have documentation/receipts from our warranty company showing that this contractor was paid out in full by them, for the several useless hours they spent at our homeThis was contractual agreement between the warranty company and the contractor which both parties agreed to Now that he has settled with the warranty, [redacted] is saying that he was not paid enough so he will not refund usHe is punishing the consumer because he is unhappy with his contract agreement to the other corporationHe is taking money unjustly and it's unfair that we as individuals have to deal with company intimidation and mistreatmentThis is the third time he and his company have intimidated me into getting his way I have been explained everything very clearly from the very beggingI have an agreement with our warranty company to send out contractors for work requestsThe warranty company pays the contractor directly for work that they do or don't do per their mutual agreementWe as the home owners, we are only responsible to cover certain uncovered costs when the actual service is providedIn this case, Complete mechanical never completed the service that we were to pay forYet we paid up front in good faithNow they have settled up on their agreement from the warranty and they are stealing the money that we paid up front with no grounds to support itBoth myself and the warranty company know that this unjustThe warranty company is encouraging me to sue the contractor and vows to never work with him again I will not stop until we get paid backThe intimidation to send me to collections means nothing as I know that I have done nothing wrong hereI trusted a company to do the right thing and follow the terms of their own agreementIf we cannot settle this out of court, we will let a judge decide exactly what you owe usMy husband and I are fully prepared to take this court for the entire loss we are owed, although I would much rather settle now for a simple refund of $

This Home owner called his warranty company to say he had an issue with his AC system and we went out to fix itWe spent hours determining the issue and called tech support for his systemWe made a recommendation to make repairsThe home owner then said he never had an issue and we messed up his systemSo if you didn't have an issue why did you call for repairs? Next,he has two other companies out after us who also recommended the same repairsThen try to blame us for messing up his system that he claims never had an issue but just wanted to call for no reason to have someone fix a system that was not brokenHis warranty company denied the repair due to coverage issues and he wants to hold me responsible because he doesn't want to payBy the way he cancelled the check he wrote to us tooI will let you be the judge of thisAnd I am glad that the Home owner went online and wrote this because he is trying to file a claim with my insurance and now I have I have the proof I need

Complaint: [redacted] I am rejecting this response because:the System is fully functioning when the your tech arrivedI called HWA for maintenance not because it was not functioningYour company is incompetent with the repair of [redacted] systemThe tech tested it with voltage and not a micro voltage which burned all the panelsI have a Report from the [redacted] dealership that prove that the system got burned by your technicianAll the panels cannot be burned all at the sametime by itselfIt happened while your technician was hereI have a report from [redacted] that explains everythingI have the proof I need Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/08/04) */
Contact Name and Title: *** ***, Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@completemechanicalservice.com
I reviewed this case myselfWe do show our tech was thereWe have GPS on the vehiclesAnd we are not the one that is
charging youYou have a fee due by your Home Warranty companyWe collect on their behalfYou are welcome to call them to see if they will waive itWe dont have that authorityWe wish you the best
Initial Consumer Rebuttal /* (3000, 7, 2015/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No the last time they refunded the money not my home protection companySecond they sent a driver out after the appt was cancelledThird my credit card statement says complete mechanical services not total Protect
Final Business Response /* (4000, 9, 2015/08/05) */
That is correct, We are responsible for collecting it on their behalfBut if You would like another refund you need to contact your warranty company at this point
Final Consumer Response /* (4200, 11, 2015/08/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If the employees did their job correctly and cancelled the appt when I first asked them to and they told me had been done days before they never would have shown up and therefore I wouldn't have had to pay anythingThis is the worst customer service I have ever experienced

Initial Business Response /* (1000, 5, 2015/12/03) */
Contact Name and Title: [redacted] C [redacted]
Contact Phone: XXX-XXX-XXXX
I understand your frustrations, and it would seem that you were not explained this properly. First, we have not yet been paid by the Warranty Company for out time to your House....

Second, we were never the ones that ordered your equipment, it was always the warranty company. We install their supplied equipment. Last, the warranty company was supposed to contact you that they are only paying 6 Hours in total for the work done and we have over 10 hours into the job. They informed us that we need to keep the $175 you paid for the additional hours they are not covering because you refused the work after agreeing to it. The fact remains, you still owe us more money. We Charge $90 per hour which is $360 for the 4 hours your warranty company didn't pay for. If you look on the copy of your invoice, you signed where it states that you will pay for any portion not covered by the warranty company. So you still owe us $185 in labor charges. I have not attempted to collect this as I am sympathetic to your issue and understand you are short on funds. But, You continue to bad mouth us on YELP and now Revdex.com because you are upset that your WARRANTY company, not us, refused to cover the replacement of the Furnace and you didn't want to have to pay. I ask that you refrain from any further action or I will turn this into our collection agency for the remaining balance you agreed to pay for when you signed the bottom of our invoice. All I am asking is that you stop slandering us. I have been fair with not trying to collect. Your issue is not with me. I would love to do the work. I make money when we work for the warranty company. We have no control over their contracts. If you or the warranty company could have come to an agreement we would have been happy to do the work But since nobody was going to pay, we don't work for free. I am sorry for your situation and wish you the best.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To begin, I never signed an invoice or contract with this contractor. Please provide proof of an invoice that I signed agreeing to pay for anything. In a previous email communication, [redacted] wrote this...
Comment from [redacted] D. of Complete Mechanical Service
Business Owner-
12/2/2015 We are sorry you are not Happy with your HOME WARRANTY Company, unfortunately we work for them, not for you per the contract I have with them.
In his own words, we never had a contract or agreement. I know for a fact that he cannot produce a receipt with my signature because he never completed any work and I never signed anything.
I do have documentation from my warranty company explaining that I would only be responsible to pay this contractor $175 in uncovered costs for the service of flushing our lines if/when they installed the AC unit. They never did this service. Yet they forced me to pay up front and agreed that it would be returned if they did not do the work.
I also have documentation/receipts from our warranty company showing that this contractor was paid out in full by them, for the several useless hours they spent at our home. This was contractual agreement between the warranty company and the contractor which both parties agreed to.
Now that he has settled with the warranty, [redacted] is saying that he was not paid enough so he will not refund us. He is punishing the consumer because he is unhappy with his contract agreement to the other corporation. He is taking money unjustly and it's unfair that we as individuals have to deal with company intimidation and mistreatment. This is the third time he and his company have intimidated me into getting his way.
I have been explained everything very clearly from the very begging. I have an agreement with our warranty company to send out contractors for work requests. The warranty company pays the contractor directly for work that they do or don't do per their mutual agreement. We as the home owners, we are only responsible to cover certain uncovered costs when the actual service is provided. In this case, Complete mechanical never completed the service that we were to pay for. Yet we paid up front in good faith. Now they have settled up on their agreement from the warranty and they are stealing the money that we paid up front with no grounds to support it. Both myself and the warranty company know that this unjust. The warranty company is encouraging me to sue the contractor and vows to never work with him again.
I will not stop until we get paid back. The intimidation to send me to collections means nothing as I know that I have done nothing wrong here. I trusted a company to do the right thing and follow the terms of their own agreement. If we cannot settle this out of court, we will let a judge decide exactly what you owe us. My husband and I are fully prepared to take this court for the entire loss we are owed, although I would much rather settle now for a simple refund of $175.

Complaint: [redacted]
I am rejecting this response because:the System is fully functioning when the your tech arrived. I called HWA for maintenance not because it was not functioning. Your company is incompetent with the repair of [redacted] system. The tech tested it with 24 voltage and not a micro voltage which burned all the panels. I have a Report from the [redacted] dealership that prove that the system got burned by your technician. All the panels cannot be burned all at the sametime by itself. It happened while your technician was here. I have a report from [redacted] that explains everything. I have the proof I need.
Sincerely,
[redacted]

This Home owner called his warranty company to say he had an issue with his AC system and we went out to fix it. We spent 3 hours determining the issue and called tech support for his system. We made a recommendation to make repairs. The home owner then said he never had an issue and we messed up...

his system. So if you didn't have an issue why did you call for repairs? Next,he has two other companies out after us who also recommended the same repairs. Then try to blame us for messing up his system that he claims never had an issue but just wanted to call for no reason to have someone fix a system that was not broken. His warranty company denied the repair due to coverage issues and he wants to hold me responsible because he doesn't want to pay. By the way he cancelled the check he wrote to us too. I will let you be the judge of this. And I am glad that the Home owner went online and wrote this because he is trying to file a claim with my insurance and now I have I have the proof I need.