Complete Property Services, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [ The company is still refusing to provide an itemized invoice of $ None of the bids they sent has information such as company names, dates or signature required to be a legal document They must provide itemized invoice or paperwork showing each charge for each work on the company's or their general contractor's letterhead with signature and date or they will have to remove $from my account as they have no legal ground for the whole charge I request company remove the charge of $ 1044,for unapproved repair work on chimney, which is a violation of contractI never authorized the work and I am not responsible for the charge $for painting job on guest bathroom has been double charged and needs to be deleted The broken hardi has not been fixedI have sent a picture attached to my previous response The charge of $for it must be deductedRegards, [redacted] Regards,

This client has made her own difficultiesShe asked us last summer to help her lease ther town home style condoIts an attractive property in a good locationShe was very slow to approve the make ready work it needed, so it sat vacant at the best time of yearFollowing eventual approval of the work, we had it done, advancing her the funds to be reimbursed from the rentShe also insisted on leaving partial furnishings in place, despite our repeated advice that this would both slow leasing and likely result in less rentAs proof, we recenty had another unit identical to hers lease in a few days for $more per month then she got a couple months agoIt took many many weeks of showings to get a tenant who could be approved, and who was willing to take it with her furnishingsShe owed and was charged a leasing fee of th first month's rent of $***, half of which is our fee for leasing the property, and the other half of which was paid to the realtor who brought us her tenantThis fee as well as a 10% of project fee for the make ready are clearly identified in the management agreement, attached, that she signed and returned authorizing us to make ready, lease and manage the unitShe also sent us her mortgage and HOA dues statements for [redacted] which we paid for herShe was then surprised to find that the make ready costs approved by her, and paid by us, the leasing fee, the monthly management fee of about $ [redacted] once the tenant moved in, and the leasing fee meant that we could not use the rent to pay her mortgage and hoa dues until she had let that rent reimburse us the amount dueThis is common sense, and has all been explained to her via emailI have also attached her financials showing the income and expenses since she started with usShe is welcome to find another property manager, but she still needs to reimburse us what is currently dueHere is my explanation of [redacted] which seems to have prompted this complaint and her thought that she should be reimbursed $***.> What I owe based on the make ready and any other associated fees > for renting my property THIS [redacted] REPORT SHOWS THAT YOU OWED > $ [redacted] AS OF THE END OF [redacted] THIS INCLUDES THE MAKE READY AND > PROPERTY SET UP, BUT NOT THE PROJECT FEE FOR THE MAKE READY, NOR THE > LEASING FEE WHICH IS THE FIRST MONTH'S RENTAND WE PAID YOUR [redacted] > NOTE AND HOA FEESO YOUR NEXT REPORT IS LIKELY TO SHOW YOU OWING US > ABOUT $***THE [redacted] RENT WILL GO TOWARD PAYING THIS BALANCE, AND > WILL ALSO BE NEEDED FOR THE FEW MONTHS TO GET YOU CAUGHT UP, SO IT > LOOKS LIKE THE FUNDS WILL NOT BE AVAILABLE TO START PAYING YOUR MORTGAGE AND HOA FEE UNTIL [redacted] OR SO.From our book keeper to her on [redacted] showing the funds due us as of then:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you *** update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meIt is and was the tone and the manner in which I was treated that prompted my complaint not the explanation for the $***This explanation was received after my complaintI appreciate the breakdown; however, I was fed up with the back and forth and all in all frustrated. Being repeatedly blamed for the property not being rented because of it being furnished is an exampleAlso, as stated the condo sitting there was my decision because there were aspects of clarification I needed before moving forward such as the make ready and also my ability to devote time to understand the contract, while starting a new jobI explained that I was unable to move quickly I am willing to stay in the contract until I have satisfied my financial obligation which I understand will be in *** if that also means that I will not be responsible for early terminationAt this point, I am unable to immediately shop around for a new property manager or pay what is currently due and will need to use whatever funds are coming through to go towards paying the mortgage, HOA, make ready, set up fee and etc...everything I owe. Thank you,***

We have done all we can for this customer

The seller had this property listed for both sale and lease at the same timeThe complainant applied for the property as a lease, and was approvedHis real estate agent delivered his security deposit but not the signed lease, which the complainant still needed to execute and return, which would
have bound the property to the leaseWhile awaiting return of the lease, the seller received and accepted a purchase offerWe are acting as the owner's agent in helping her sell or lease the propertyShe prefers to sell itSo as soon as we learned of the seller's acceptance of the purchase offer, we notified the complainant's real estate agent of the new purchase contract, and offered return of the complainant's security depositWe are sorry for the inconvenience to the complainant, but we acted as required by law to represent the seller as instructedShe has the legal right to sell instead of lease the property, and by not having returned an executed lease, the property remained on the marketIf the complainant had provided a signed lease with the deposit, the lease would have been valid and the property his for the duration of the lease termThere is nothing shady here, just an unfortunate timing occurrence which caused the complainant to lose out on the property

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I'm not sure why your contractor is alleging that we took smoke detectors, as we did not - we would have no reason to take themIf your contractor is charging the owner a certain amount of money for a paint job, that is between the contractor and the ownerWe spackled to fill holes, which is actually more than was expected of us in our lease agreementAs I said, Complete Property Services has already stated in our Revdex.com correspondence that the town home was not painted before we moved inMany of the images you uploaded actually showed spots that were unpainted before we moved in to the property.Complete Property Services is making no attempt at resolving this issue, and is instead, as per usual, tenaciously asserting that they are "right," I'm not sure to what endIf CPS will not resolve this issue, I will seek next steps
Regards,

Tell usI must have missed the first notice of this complaint and apologize for the delay in response. This Revdex.com complaint is the first we have heard from the [redacted]’s about their not agreeing the security deposit disposition to be fair. They made this complaint with no attempt to resolve it prior...

to coming to the Revdex.com.  We do not have their “intake” form in our files. This would be the property inventory and condition form provided the [redacted]’s at the time they signed their lease, to be returned to us documenting any flaws they found in the property at move in. This would have served to protect both they and the landlord form misunderstandings at move out. They also say they have date stamped pictures from the time of move in, which we have now requested but have not received.  I have also uploaded the Security Deposit Disposition letter sent them along with our make ready contractors bid showing what the owner paid to put the property back in rent ready condition. They have been charged ¼ the cost of the full wall painting required due to their sloppy spackling of small holes where they hung pictures throughout the property. If this dispute continues we can upload pictures showing the extent of damage done by the tenants at move out that necessitated this much painting. We could have charged them much more of this $2000 expense to the owner, but in that it was not freshly painted at move in 18 months earlier, thought the $500 appropriate and remain of this opinion. They have also questioned the $120 charged to replace three missing hard wire smoke detectors. Hard wired smoke detectors cost more than the stick up ones. Our contractor charged the owner $40 for each missing detector, and if they had been the stick up ones it would have been $20. This is what the owner was charged, and the tenants could have replaced the detectors they lost if they had chosen so at move out. They were not charged $35 for a toilet seat. We always replace toilet seats at the owner’s expense between tenants. We feel the $620 of $2550 retention fair, and can provide further evidence of damage to the walls throughout the townhome upon request. why here...

Revdex.com:
I have reviewed the response made by the business...

in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[
1. The company is still refusing  to provide  an itemized invoice of $6826.50  None of the bids they sent has information such as company names, dates or signature required to be a legal document . They must provide itemized invoice or paperwork  showing each charge for each work on the company's or  their general contractor's  letterhead with signature and date or they will have to  remove $6826.50 from my account as they have no legal ground for the whole charge
2.  I request company remove the
charge of $ 1044,00 for unapproved repair work on chimney, which is a
violation of contract. I never authorized the work and  I am not responsible for the charge
3.  $450.00 for painting job on guest bathroom has been double charged and needs to be deleted. 4.  The  broken hardi has not been fixed. I have sent a picture attached to my previous response.  The
charge of $50.00 for it must be deducted. Regards, [redacted]
Regards,

This client has made her own difficulties. She asked us last summer to help her lease ther town home style condo. Its an attractive property in a good location. She was very slow to approve the make ready work it needed, so it sat vacant at the best time of year. Following eventual approval of...

the work, we had it done, advancing her the funds to be reimbursed from the rent. She also insisted on leaving partial furnishings in place, despite our repeated advice that this would both slow leasing and likely result in less rent. As proof, we recenty had another unit identical to hers lease in a few days for $50 more per month then she got a couple months ago. It took many many weeks of showings to get a tenant who could be approved, and who was willing to take it with her furnishings. She owed and was charged a leasing fee of th first month's rent of $[redacted], half of which is our fee for leasing the property, and the other half of which was paid to the realtor who brought us her tenant. This fee as well as a 10% of project fee for the make ready are clearly identified in the management agreement, attached, that she signed and returned authorizing us to make ready, lease and manage the unit. She also sent us her mortgage and HOA dues statements for [redacted] which we paid for her. She was then surprised to find that the make ready costs approved by her, and paid by us, the leasing fee, the monthly management fee of about $** once the tenant moved in, and the leasing fee meant that we could not use the rent to pay her mortgage and hoa dues until she had let that rent reimburse us the amount due. This is common sense, and has all been explained to her via email. I have also attached her financials showing the income and expenses since she started with us. She is welcome to find another property manager, but she still needs to reimburse us what is currently due. Here is my explanation of [redacted] which seems to have prompted this complaint and her thought that she should be reimbursed $[redacted].> 1. What I owe based on the make ready and any other associated fees
> for renting my property THIS [redacted] REPORT SHOWS THAT YOU OWED
> $[redacted] AS OF THE END OF [redacted]. THIS INCLUDES THE MAKE READY AND
> PROPERTY SET UP, BUT NOT THE PROJECT FEE FOR THE MAKE READY, NOR THE
> LEASING FEE WHICH IS THE FIRST MONTH'S RENT. AND WE PAID YOUR [redacted]
> NOTE AND HOA FEE. SO YOUR NEXT REPORT IS LIKELY TO SHOW YOU OWING US
> ABOUT $[redacted]. THE [redacted] RENT WILL GO TOWARD PAYING THIS BALANCE, AND
> WILL ALSO BE NEEDED FOR THE FEW MONTHS TO GET YOU CAUGHT UP, SO IT
> LOOKS LIKE THE FUNDS WILL NOT BE AVAILABLE TO START PAYING YOUR MORTGAGE AND HOA FEE UNTIL [redacted] OR SO.From our book keeper to her on [redacted] showing the funds due us as of then:

We have been going back and forth trying to help the client understand the charges and clear up his misunderstandings. if this does not work out, i'll submit the communications to the Revdex.com to show we tried to resolve it.

I am sorry your attempt at spackling cost the owner much more than the $500 we charged against your deposit. We have also verified with the contractor that two hard wired alarms were missing, and the third missing parts. So from our perspective that too is a valid charge.