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Complete Restaurant Repair

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Reviews Restaurant Equipment Repair, Industrial Contractors Complete Restaurant Repair

Complete Restaurant Repair Reviews (9)

To Whom It May Concern: I apologize for the time you have had to expend over such a trivial matter, especially since it is ego based instead of an actual business concernMr.***’s complaint is extremely creative to say the leastIn my opinion he let his emotions get the best of him because he was unable to bully the ladies in my AR Department into waiving a perfectly legitimate charge A restocking fee for special order parts is not only standard in the repair industry but also standard in almost all industriesOur restocking charge is only what we have to pay our vendorOur time, effort and the cost of shipping are a dead loss for our company Please see attachment A where Mr [redacted] himself contractually agreed that “I hereby authorize CRR Incto perform the work described and agree to bind my employer and to be bound personally and individually by the terms and conditionsAll invoice amounts are due and payable at time of serviceA finance charge of 1.5% per month, 18% per annum, is charged on all past due accounts ($6/month minimum)Invoices paid by credit card are subject to a 3% transaction feeCRR Incdba Complete Restaurant Repair’s liability is limited to the price of the invoiceWarranty terms are days on parts that we provide and the labor to replace themFull warranty terms available upon written requestIf we do not supply the part, we do not warranty the part or the labor.” Mr[redacted] also contractually agreed that “I acknowledge the above work and charges as having been completed to my satisfaction, and that my employer and I are bound personally and individually by the terms and conditionsAll invoice amounts are due and payable at time of serviceA finance charge of 1.5% per month, 18% per annum, is charged on all past due accounts ($6/month minimum)Invoices paid by credit card are subject to a 3% transaction feeCRR Incdba Complete Restaurant Repair’s liability is limited to the price of the invoiceWarranty terms are days on parts that we provide and the labor to replace themFull warranty terms available upon written requestIf we do not supply the part, we do not warranty the part or the labor.” Please see attachment B where MR.***’s agent [redacted] approved the job and Mr [redacted] was CC’dThis is very clearly a case of an individual being thwarted in an attempt to avoid paying a legitimate debt and then taking “cyber revenge” Please see Attachment C where you can see that Mr [redacted] is actually caught in one of his many liesIt was not I who threatened legal action, it was him as you can plainly see from his extremely unprofessional emailI only notified my attorney when he threatened to sue me, this is standard policy for any corporation I did try to disengage with Mr [redacted] as you can see, this only prompted him to threaten to take me to “war”I’m not sure what taking me to “war” means but it could be construed as a physical threatI do not believe this man is stable and I have prohibited my staff from communicating with himPlease let me know the outcome of this case as soon as possible as I have grave concerns.Sincerely,Michael T [redacted] President of CRR, Inc ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Complaint: ***I am rejecting this response because: They did not show up when scheduled and did not even call to reschedule, making our maintenance tech have to wait on site and not able to schedule other workWorse than that our client who owns the building was angry at us for this delay, which made us lose a day of income for this commercial buildingOur loss was greater than his $"restock" fee.
All the 1-star bad reviews online show Michael to be a bully and threatening
In the end he does not mention that WE PAID THE BILL IN FULL on advice of legal council, so that if we decide to sue this company for our losses then they have no leg to stand onWe covered their loss with a payment in full, now we can address our losses.
Sincerely,*** ***

To Whom It May Concern, Regarding complaint #***, please see the attached letter to Mr.***’sattorneyHis manager Mr*** is now recanting all of his approval andacknowledgement that the work was done. Pleaserefer to the invoicesThis is very clearly an incident of a manager trying tosalvage his job because the owner believes he made decisions exceeding hisauthorityMr.*** very clearly indicated to us in a number of places thathis is the manager, and Mr.*** states in his complaint “ My manager*** ***…” Everyone including the complainant and his manager are clearthat Mr*** had the authority to enter into these legally binding contacts.Please note that Mr***, underneath the 1st signature on ourinvoice, authorized us to perform the workUnder the 2nd signatureon the same invoice he acknowledged that “I acknowledge the above work andcharges as having been completed to my satisfaction, and that my employer and Iare bound personally and individually by the terms and conditions.”This is veryclearly a case of dispute within my former customer’s internal apparatusCRR,Inc’s contracts are legally binding, legally acknowledged by the customer andcorrect and true in all ways (as agreed to by Mr***)Respectfully,Michael T***PresidentCRR, Incdba Complete Restaurant Repair
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

To Whom It May Concern, Thank you for notifying us aboutcomplaint #***Unfortunately the information being provided to you by Mr.*** of *** *** is incorrect to say the least, dishonest to be frankI amenclosing copies of all of the invoices in questionPlease note that ***
and *** *** not only authorized us to perform work, butacknowledged that we completed work to their satisfactionBoth employeesindicated to our technician that they were authorized to sign invoices on theiremployer’s behalfUnfortunately my service techs do not personally know all ofthe employees at my 4,customer’s locationsWe must take them at their wordwhen they sign the binding contract that states “I hereby authorize CRR Inctoperform the work described and agree to bind my employer and to be boundpersonally and individually by the terms and conditions”Another example ofMr*** dishonesty is where he states we placed a Lien on his businessTherewas never a Lien filed on the property, this is an outright lieI have toassume, considering the documentation I have provided and the dishonesty of myformer customer, that this issue will be resolved in my favor fairly quickly.As a side note, I have to mention that it is personally very frustrating to me forthe Revdex.com to be used as a tool to steal from a small business.My A+ rating with the Revdex.com is hard earned and well deservedThank you for yourtime. Sincerely,*** ***PresidentCRR Incdba Complete Restaurant Repair
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

RE: Complaint #***To whom it may concern; Please be advised that this complaint is nothing but a customer seeking revenge because they were unaware that the state of Washington provides contractors with a law to prevent customers from stealing from usHad we not sent a notice of intent to lien, this customer had no intention of paying the bill for the service we provided and they contractedly agreed too.1.Please note our contact where the customer agreed to the $fee for the notice of intent in the amount they didn’t payThis can be found under the Timely Payment portion of our Terms and Conditions 2.Please note our collection log documenting our numerous attempts to collect on the invoice so the customer could avoid the fee.3.Please note that when informed by my staff that I could not address this issue because I was out of the country, *** basically called her a liar.4.Please note I have included my flight itinerary and visit proving I was in Mexico
I personally find it repugnant that businesses use the Revdex.com to avoid paying their bills and retaliate when they are forced to pay by law Any further action by this company or *** *** will result in legal action on our part. Thank You, Michael T*** President CRR, Inc
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Dear ***,I am responding to ID Number ***, from *** * *** I have attached for your convenience, a copy of our invoice/contract number ***Please note on page two where *** ***'s employee *** *** authorized us to perform the work on the propertyAlso please notice
just to the right where the complainant *** *** acknowledged herself that the "above work and charges as having been completed to my satisfaction..."As you can see from the work performed section of the invoice, the only problem with the freezer is the customer and/or their employees had bread bags pushed up against the cold air outlet of the freezerIf the cold air cannot flow into the freezer, the freezer will get warmWe removed the bread bags from the cold air outlets and the freezer immediately started to drop in temperatureWe were called later by *** numerous times, where she spoke to two different members of our staffAs noted in our disclaimer on our phone system we record all calls for quality assuranceIt is unfortunate that Ms*** chose to be belligerent, vulgar and aggressive with my staffeach and every one of us who have had any kind of interaction with her are under the impression that she has some sort of behavioral issue going onMinus the explicative's, she even went so far as to say "Even when you send somebody out, I have no intention of paying you no matter what you find wrong." As you can see, this puts me in a difficult position in two different ways.1) No sane business owner is going to dispatch an expensive employee to a customer that has already promised not to pay their bill.2) I have a moral and legal obligation to protect my employees from abuse and/or harassmentSince Ms*** has already exhibited serious anger and behavioral issues with several members of my staff, I could not in good conscious expose anyone else on my team to herThank you very much for taking the time to bring this problem to our attention, and please let us know if there is anything else we can do to help resolve this situation.Michael T***PresidentCRR, Inc
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

To Whom It May Concern:
            I apologize for the time you have had to expend over such a trivial matter, especially since it is ego based instead of an actual business concern. Mr.[redacted]’s complaint is extremely creative to say the...

least. In my opinion he let his emotions get the best of him because he was unable to bully the ladies in my AR Department into waiving a perfectly legitimate charge.
            A restocking fee for special order parts is not only standard in the repair industry but also standard in almost all industries. Our restocking charge is only what we have to pay our vendor. Our time, effort and the cost of shipping are a dead loss for our company.
               Please see attachment A where Mr. [redacted] himself contractually agreed that “I hereby authorize CRR Inc. to perform the work described and agree to bind my employer and to be bound personally and individually by the terms and conditions. All invoice amounts are due and payable at time of service. A finance charge of 1.5% per month, 18% per annum, is charged on all past due accounts ($6/month minimum). Invoices paid by credit card are subject to a 3% transaction fee. CRR Inc. dba Complete Restaurant Repair’s liability is limited to the price of the invoice. Warranty terms are 90 days on parts that we provide and the labor to replace them. Full warranty terms available upon written request. If we do not supply the part, we do not warranty the part or the labor.” Mr.[redacted] also contractually agreed that  “I  acknowledge the above work and charges as having been completed to my satisfaction, and that my employer and I are bound personally and individually by the terms and conditions. All invoice amounts are due and payable at time of service. A finance charge of 1.5% per month, 18% per annum, is charged on all past due accounts ($6/month minimum). Invoices paid by credit card are subject to a 3% transaction fee. CRR Inc. dba Complete Restaurant Repair’s liability is limited to the price of the invoice.. Warranty terms are 90 days on parts that we provide and the labor to replace them. Full warranty terms available upon written request. If we do not supply the part, we do not warranty the part or the labor.”               Please see attachment B where MR.[redacted]’s agent [redacted] approved the job and Mr. [redacted] was CC’d. This is very clearly a case of an individual being thwarted in an attempt to avoid paying a legitimate debt and then taking “cyber revenge”               Please see Attachment C where you can see that Mr. [redacted] is actually caught in one of his many lies. It was not I who threatened legal action, it was him as you can plainly see from his extremely unprofessional email. I only notified my attorney when he threatened to sue me, this is standard policy for any corporation.                              I did try to disengage with Mr. [redacted] as you can see, this only prompted him to threaten to take me to “war”. I’m not sure what taking me to “war” means but it could be construed as a physical threat. I do not believe this man is stable and I have prohibited my staff from communicating with him. Please let me know the outcome of this case as soon as possible as I have grave concerns.Sincerely,Michael T[redacted] President of CRR, Inc
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

Please see the two attachments, which include a response to the complaint and a copy of the invoice.
RE:#[redacted]
 
To Whom it May Concern,
In answer to complaint #[redacted], unfortunately the Revdex.com is being given incorrect information ( to be kind ) and dishonest information.  Please...

reference invoice #[redacted] where the diagnostic by the technician clearly states that “the repair made at this time is a temporary repair”. This means that the customer would need to approve the purchase of parts and labor to make a permanent repair on this dishwasher. Please note that the customers’ representative [redacted] authorized us to perform this work before we ever began the work. Also notice that the same employee, [redacted], acknowledged that the work and the charges were completed to his satisfaction. This customer is bound by a legal contract. Everything else in his customer statement of problem is hearsay. He states at the beginning of his statement that he never told us that he is unwilling to pay, this is a complete falsehood because that is exactly what he said. In fact, his statement was “I’m not going to pay and you can’t make me”. Unfortunately I have to completely disagree with Mr. [redacted], I absolutely can make him pay his bill and intend to do so. He is attempting to defraud goods and services from the corporation that I am the President of. I have spoken to my attorney and we have decided to exercise our legal right to place a Lien upon the real property he does business on. Unfortunately for Mr. [redacted], he is going to incur enormous contractually agreed upon fee’s and legal cost for his attempt to defraud us. Please advice at your earliest convenience what you have determined regarding this case as we are very particular about maintaining our A+ rating with the Revdex.com and are always willing to go the extra mile to make a customer happy. Unfortunately in this particular case, there is no way to make this customer happy other than to let him defraud us. That is where we draw the line.
Thank you very much,
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

Complaint: [redacted]I am rejecting this response because:Of this statement my manager [redacted] gave.Seattle 6/4/15Statement by [redacted].I [redacted] state the following to be true.On April 8th I called Complete Restaurant Repairto request a diagnosis on our dishwasher and informed them that it was notdraining.I was never quoted what it would cost  forthe technician to come out and look at the dishwasher.When he arrived the technician had me initial anipad before he started service, that stated I allowed him to look at themachine.After an hour the technician showed me thatanother part would have to be replaced in order for the dishwasher to drain. I asked if he could make it work now and he assured me he couldtemporarily fix the machine and I approved this repair.  After 30 minuteshe had the machine back together and said it would work.  I initialed theipad again to approve of the time it was finished.  I then warmed up the dishwasher and ran a cycle,it did not drain.I immediately called the 1-800 number for CRRand talked to the operator.  The operator said she would try to contactthe technician to send him back.  The technician did not return that dayor the next.  I was then sent a quote on April 10th, to repairthe machine for $445. I emailed a request to replace the dishwasher and wasquoted over $7,000.We decided to buy a new one online from anothervendor and not have them return.The price for the work done on the dishwasherand the travel time were never shown to me at the time of signing, the onlytime we were given the cost of the diagnosis, travel, and so called “temporaryrepair” was when we were mailed the invoice on April 13th.The reason to dispute the charges are that basedon the services rendered, there wasn’t a temporary fix as stated, the machinewas in the same state as it was prior to contacting CRR.  The invoice alsomentioned that the technician ran several full cycles which did not take place. The price for labor was never quoted nor stated on the ipad invoice. [redacted]Manager[redacted]Sincerely,[redacted]

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Address: 1514 Central Ave S Ste G, Kent, Washington, United States, 98032-7429

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