To whom it may concern; This is in response to the notification from the Revdex.com with regards to Kraftmaid
Cabinetry for *** *** ** *** *** *** *** *** *** I have listed the sequence of events below to help everyone understand what has transpired and what the current plan of action isWe take customer service very seriously and apologize for the mistakes that have occurred and we will do everything in our power to deliver the correct parts as soon as they are made available to us 7/7/*** *** placed an order for Kraftmaid Cabinetry Sales Order #*** Because this was a special order we require payment in full at the time the order is placed. Also on 7/7/*** placed the order with Kraftmaid Purchase order #***. We received the cabinetry at our facility in Mason on 8/2/2016. 8/9/the customer picked up the cabinetry from our warehouse. 8/16/we received a call that the drawer fronts on the cabinetry was incorrect8/17/*** contacted Kraftmaid and ordered new drawer fronts. We were able to determine that Kraftmaid shipped the incorrect product. *** informed our Production Manager that the *** requested that we install the parts even though we were not contracted to install the product Our Production Manager agreed to do so8/18/Our Production Manager contacted the *** and scheduled the installation of the drawer fronts for 9/9/at no charge. This date was based on when the replacement product would be delivered to us by the manufacturer. (Kraftmaid) 9/2/The replacement parts arrived and several were damaged and other were not what was needed. This was an error from the manufacturer and UPS9/6/We contacted our Manufacturer Rep to get help with this order9/12/Production manager spoke with Mrs*** in the morning and told her he was checking on the order9/Manufacturer rep reported human error by the factoryRep placed the order again9/19/Production manager left message for Mrs*** to update her on the status. Mrs*** returned his called same day. Even though it would take a little longer we suggested to have the drawer fronts delivered by manufacturers truck NOT UPS to prevent future issues. Mrs*** agreed9/28/Scheduled deliver date 9/29/We are scheduled to install drawer fronts
This is to advise you that the business has contacted me and resolved the above complaint with me. Thank you
To whom it may concern; This is in response to the notification from the Revdex.com with regards to Kraftmaid
Cabinetry for *** *** ** *** *** *** *** *** *** I have listed the sequence of events below to help everyone understand what has transpired and what the current plan of action isWe take customer service very seriously and apologize for the mistakes that have occurred and we will do everything in our power to deliver the correct parts as soon as they are made available to us 7/7/*** *** placed an order for Kraftmaid Cabinetry Sales Order #*** Because this was a special order we require payment in full at the time the order is placed. Also on 7/7/*** placed the order with Kraftmaid Purchase order #***. We received the cabinetry at our facility in Mason on 8/2/2016. 8/9/the customer picked up the cabinetry from our warehouse. 8/16/we received a call that the drawer fronts on the cabinetry was incorrect8/17/*** contacted Kraftmaid and ordered new drawer fronts. We were able to determine that Kraftmaid shipped the incorrect product. *** informed our Production Manager that the *** requested that we install the parts even though we were not contracted to install the product Our Production Manager agreed to do so8/18/Our Production Manager contacted the *** and scheduled the installation of the drawer fronts for 9/9/at no charge. This date was based on when the replacement product would be delivered to us by the manufacturer. (Kraftmaid) 9/2/The replacement parts arrived and several were damaged and other were not what was needed. This was an error from the manufacturer and UPS9/6/We contacted our Manufacturer Rep to get help with this order9/12/Production manager spoke with Mrs*** in the morning and told her he was checking on the order9/Manufacturer rep reported human error by the factoryRep placed the order again9/19/Production manager left message for Mrs*** to update her on the status. Mrs*** returned his called same day. Even though it would take a little longer we suggested to have the drawer fronts delivered by manufacturers truck NOT UPS to prevent future issues. Mrs*** agreed9/28/Scheduled deliver date 9/29/We are scheduled to install drawer fronts