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Complete Towing & Recovery, Inc.

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Complete Towing & Recovery, Inc. Reviews (2)

Review: as per phone conversation on 8-15 services were agreed upon for a fee of 200$ and after services were rendered they charged us 400$ the bill was paidDesired Settlement: we would like to have a refund of the 200 $ and to make sure that this highway robbery doesnt continue

Business

Response:

Complete Towing & Recovery, Inc.August 16, 2013 We will be happy to address this issue with the customer, if he can provide documentation of this "contract". I ([redacted]) spoke to the driver about this issue and informed him that the minimum charge was $300.00, and proceeded to tell him that we would need to look at the load to access any additional charges. Mr. [redacted] did call in and spoke with [redacted], he said that he had already had to pay a substantial overweight fine and wanted to know if we would offer him a lower rate. [redacted] informed Mr. [redacted] that we had spoken to the driver and told him that our minimum charge was $300.00, but that we would need to see the load to give him an accurate pricing. If Mr. [redacted] would have had the drive r to scale the load prior to crossing the scales the overweight fine could have been avoided. Once the driver arrived at our place of business, we informed him what the charges would be; Mr. [redacted] was in contact with his driver and was aware of the charges. The driver’s response was “well that is cheaper than another overweight ticket in North Carolina.” We completed the work had the driver to scale the load and checked the weights on each axle, so he could avoid another overweight fine. The driver called Mr. [redacted] to have him pay the invoice. Mr. [redacted] called back and stated that he felt like this was highway robbery and the he was only willing to pay $200.00, I informed Mr. [redacted] that he would need to pay the invoice in full or I would have to impound the truck and trailer for non-payment. He again stated the he felt we over charged him. I know that Mr. [redacted] is upset that he had to pay an overweight fine, however his poor judgment does not affect our rates. I have provided several examples of invoices with similar work that we have performed. I would suggest in the future that Mr. [redacted] negotiate pricing and have a signed agreement. I would also suggest that Mr. [redacted] concentrate more on his business to avoid overweight fines, etc... This would reduce his expenses greatly; the accusations made by Mr. [redacted] are unfounded and shameful that he would expect our business to reduce our rates, due to his lack of judgment. We do not feel that we have over charged for the services provided and will not be offering any refund. Please let me know if you have additional questions or comments. Thank You, [redacted] Complete Towing & Recovery, Inc.

Consumer

Response:

THe " Verbal " agreed rate for this job was 200 $ there was no written contract, after completing the job they claimed that they never said 200 $ and that the charge was 400 $ ...I would not have agrred to a 400 $ charge , this is why I negotiated it down to 200 $ ....it is very much a he said/ she said matter and there is no way way to prove one side or the other...further more I would not be taking time out of my day to file this complaint if the matter was not true

This business deserves its A+ rating

VERY efficient

Went above and beyond our expectations

Owner and workers are wonderful

Thank You again for taking such great care of us~ [redacted]

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Description: TOWING - HEAVY EQUIPMENT, TOWING-AUTOMOTIVE, TRUCK REPAIR & SERVICE, TRUCK SERVICE & REPAIR - MOBILE

Address: 272 Major Grahams Road, Max Meadows, Virginia, United States, 24360

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