Compliance PHD

Complaint: [redacted] I am rejecting this response because: My complaint has not been satisfied and the business did not do anything but give me the run aroundTHEY HAVE DONE NOTHING!!!!!! But I am sorry that I had a death in my family and have not been in the right mind to answer my emails for something that I should have never had to deal with Regards, [redacted]

Thank you for notifying our office of the concern filed by [redacted] at the Knights Inn property in Atlantic City, NJ We apologize that the property did not meet the guest's expectations of our brand's high standard of guest service Customer Care has closed the case pending further contact from the guestThe guest advised customer care that she was disputing the charges

Dear [redacted] Thank you for notifying our office of the concern filed by [redacted] at the Knights Inn property in Atlantic City, NJ To assist in reaching a resolution, we informed the property’s general manager of the situation on August The general manager was requested to contact the guest on or before August Since the guest has not been contacted, I called her today and requested that she provide a copy of her receipt or credit card statement showing the charges for her stay Thanks again, Mary BLiaison, Customer Care Wyndham Hotel Group [redacted]

Dear [redacted] Thank you for notifying our office of the concern filed by [redacted] at the Knights Inn property in Atlantic City, NJ To assist in reaching a resolution, I’ve informed the property’s general manager of the situationThe general manager will contact the guest on or before September As a company, we’re committed to delivering a great experience with every stay with us If for some reason this concern is not resolved, please contact me directly at [redacted] and I will personally help address the guest's needs Best Regards, Mary BLiaison, Customer Care Wyndham Hotel Group [redacted]

BBB Case #: [redacted] Hotel Site #: *** Customer Care Case #: [redacted] Dear [redacted] Thank you for notifying our office of the concern filed by [redacted] *** at the Knights Inn property in Atlantic City, NJ. To assist in reaching... a resolution, I’ve informed the property’s general manager of the situation. The general manager will contact the guest on or before September 19, 2017. As a company, we’re committed to delivering a great experience with every stay with us. If for some reason this concern is not resolved, please contact me directly at [redacted] and I will personally help address the guest's needs. Best Regards, Mary B. Liaison, Customer Care Wyndham Hotel Group [redacted]

Revdex.com Case #: [redacted] Hotel Site #: Customer Care Case #: [redacted] Dear Contact: Thank you for notifying our office of the concern filed by [redacted] z at the Knights Inn property in Atlantic City, NJ To assist in reaching a resolution, I’ve informed the property’s general manager of the situationThe general manager will contact the guest on or before August 30th As a company, we’re committed to delivering a great experience with every stay with us Thank you!

Thank you for notifying our office of the concern filed by *** *** at the Knights Inn property in Atlantic City, NJ. We apologize that the property did not meet the guest's expectations of our brand's high standard of guest service. Customer Care has resolved
the situation with the guest via a check in the amount of $69.39. Thank you!

Complaint: ***
I am rejecting this response because:FW: *** GA HIT WRONG BUTTON ON COMPLAINT FORM I DNT WANT MY COMPLAINT CLOSE WITH KNIGHTS INN NAME ON RRESERVATION WAS *** *** ** *** WE CHECK IN ON MAY13,after 4PM AND CHECK RITE BACK OUT BC HOTEL WASNT GOOD TO STAY IN MOLDED ON WINDOW CEIL
Regards,
*** ***

Dear *** *** Thank you for notifying our office of the concern filed by *** * *** at the Knights Inn property in Atlantic City, NJ We apologize that the property did not meet the guest's expectations of our brand's high standard of guest serviceCustomer Care has
requested that *** *** provide her bank statement showing the charges she paid for her stay so that we may review and resolve her concern If you need any more information on this matter, please contact me directly a*** Best Regards, Mary B. L***, Customer Care Wyndham Hotel Group Phone: *** Fax: ***

Hello,Thank you for taking the time to bring your concern to our attention and allowing us the opportunity to address your needsWe are sincerely sorry to hear we did not provide you with an excellent Knight Inn experienceYou can count on our team to help resolve your concerns. In order
to better assist you, please provide a copy of your credit card statement and room receipts, if applicable. For security reasons please be sure to black out all personal credit card numbers. When we receive the requested information from you, we will be in a better position to evaluate your concern and determine the next steps. Thank you for your patience in this matter. Thank you!

I went to file a Customer Care Case for the guest but was not able to find the location of the Knights Inn in the information provided. Please reply and let me know which property the guest stayed at. Thank you, Mary B. Liaison, Customer CareWyndham Hotel
GroupPhone: ***Fax: ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
My current mailing address is:*** ** ***
*** *** *** *** *
*** ** ***
***
*** ***

Complaint: [redacted]
 
I am rejecting this response because: My complaint has not been satisfied and the business did not do anything but give me the run around. THEY HAVE DONE NOTHING!!!!!! But I am sorry that I had a death in my family and have not been in the right mind to answer my emails for something that I should have never had to deal with
Regards,
[redacted]

Thank you for notifying our office of the concern filed by [redacted] at the Knights Inn property in Atlantic City, NJ.   We apologize that the property did not meet the guest's expectations of our brand's high standard of guest service.  Customer Care has closed the...

case pending further contact from the guest. The guest advised customer care that she was disputing the charges.

Dear [redacted]
Thank you for notifying our office of the concern filed by [redacted] at the Knights Inn property in Atlantic City, NJ.   To assist in reaching a resolution, we informed the property’s general manager of the situation on August 24. The general manager was requested to contact the guest on or before August 30. Since the guest has not been contacted, I called her today and requested that she provide a copy of her receipt or credit card statement showing the charges for her stay.      Thanks again,   Mary B. Liaison, Customer Care Wyndham Hotel Group [redacted]

Dear [redacted]    Thank you for notifying our office of the concern filed by [redacted] at the Knights Inn property in Atlantic City, NJ.   To assist in reaching a resolution, I’ve informed the property’s general manager of the situation. The general manager will...

contact the guest on or before September 1.  As a company, we’re committed to delivering a great experience with every stay with us.   If for some reason this concern is not resolved, please contact me directly at [redacted] and I will personally help address the guest's needs.   Best Regards,   Mary B. Liaison, Customer Care Wyndham Hotel Group [redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because: If they would approve the refund I can terminate the dispute with the credit card company. This action was taken as a reaction to their initial rejection of my request and hotel*reservations.com/[redacted] 
Regards,
[redacted]

Revdex.com Case #: [redacted] Hotel Site #: 40030 Customer Care Case #: [redacted]   Dear Contact:   Thank you for notifying our office of the concern filed by [redacted]z at the Knights Inn property in Atlantic City, NJ.   To assist in reaching a resolution, I’ve...

informed the property’s general manager of the situation. The general manager will contact the guest on or before August 30th.  As a company, we’re committed to delivering a great experience with every stay with us.   Thank you!

Dear Contact: Thank you for notifying our office of the concern filed by [redacted] at the Knights Inn property in Atlantic City, NJ. Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guest’s comments have made us aware of an instance when one of our properties did not meet a valued customer’s expectations.  We regret that the guest had to contact you and our office regarding HIS/HER concerns with the property.  Each property is independently owned and operated under a franchise.  This means that the property’s management is responsible for meeting brand standards and for day-to-day operations. After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest.  Once again, we apologize for any inconvenience this may have caused. If your offices require more information on this matter, please contact me directly at [redacted] Thank you,Jazmine M.

Revdex.com Case #: [redacted]  Hotel Site #: [redacted]  Customer Care Case #: [redacted]    Dear [redacted]    Thank you for notifying our office of the concern filed by [redacted] at the Knights Inn property in Atlantic City, NJ.   To assist in reaching...

a resolution, I’ve informed the property’s general manager of the situation. The general manager will contact the guest on or before September 19, 2017. As a company, we’re committed to delivering a great experience with every stay with us.   If for some reason this concern is not resolved, please contact me directly at [redacted] and I will personally help address the guest's needs.   Best Regards,   Mary B.  Liaison, Customer Care Wyndham Hotel Group [redacted]