Compliance Services

Response:Here at Compliances Services, all independent sales representatives are trained accordingly to practice ethical direct sales methods, in which the representative canvice the area business to business, offering the direct sales and service of our productCompliance Services Representatives are required to carry their identification card that states they work for Compliance Services, not a state or federal agencyCompliance Service does not condone the use of "scare tactics" by any of our independent sales representatives, as set forth in the Independent Distributor Agreement which each representative must comprehend and sign upon employmentAs stated in the receipt in which an employee from [redacted] Pharmacy has initialed and sign, "neither the distributor who sold me this product nor Compliances Services are in any way affiliated with Occupational Safety and Health Administration (OSHA) or any City, State, or Federal Government agency"Also stated is the return policy which states "all services and products of Compliances Services are guaranteed and may be returned within daysA full refund will be given for the total paid if returned in original condition without any of the following: tears, holes, folds, or adhesive of any kind and is accompanied by original receipt"The cost of returning any products is at the expense of the customer

From: [email protected] [mailto:[email protected]] Sent: Wednesday, February 11, 4:PMTo: [email protected]: Website: Complaint Response Business Response to a ComplaintComplaint ID#:***Company Name:Compliance ServicesCompany Contact:Joel
V***Company Phone:***Company Email:***Person Who Sent the Complaint:*** *** ***Staff Member:Response:Here at Compliance Services all independent sales representatives are trained accordingly to practice ethical direct sales methods, in which the representatives canvas the area business to business offering the direct sale and service of our productCompliance Services does not condone the use of "scare tactics" by any of our independent sales representatives, as set fourth in the Independent Distributor Agreement which each representative must comprehend and sign before beginning to work with our serviceComplianceServiceUS.com contains all the need contact information in order to reach our officesThe following matter will be further investigated by our offices and proper action will be takenWe apologize for any inconvenience this may have caused *** *** and look forward to procuring a business relationship in the future

I am rejecting this response because:
The "scare tactics" was indeed used by your "agent" to sell your products. Couple of other issues:-Why is it that no one responded to my email sent directly to your company? -Why is it that no one can be reached via phone? I have logged calls showing I have made several attempts to contact you to rectify the situation. I understand that your agents may have received necessary training to comply with your standards but we are telling you that the rules were NOT followed!Please send prepaid shipping material and postage to return the posters ASAP.

August 4, 2014
 
1.45pt;">[redacted]
Revdex.com 8020 S. County Rd. 5, Suite 100
Fort Collins, CO 80528
Re: Revdex.com Complaint ID [redacted] (12627974) / [redacted] Dear [redacted]:
This email is in response to the above referenced complaint which was sent to our mail box in Colorado.
 
First, we are Compliance Services. We are not "Colorado Corporate Compliance." We are in no way related or affiliated with that company, nor have we ever been.
Next, our records indicate that we mailed to the complainant a refund check, #[redacted], on January 16,2013.
 
We do not feel the above referenced complaint has any merit.
 
Under Colorado corporate law, specifically sections 7-107-101(1) and 7-116-101(1) of the
Colorado Revised Statutes, Colorado for-profit corporations are required to hold annual meetings of its shareholders and prepare and keep minutes of those meetings.
 
We are an independent service company, not connected with any government agency, which prepares documents that satisfy these statutory requirements for for-profit corporations that choose to engage our services.
 
Recently, we sent out to active, for-profit businesses incorporated in Colorado our "Annual Minutes Requirement Statement," which is a solicitation for our services.
 
We make it abundantly clear that our mailing is an offer of services.
 
First, we clearly state on the envelopes in which we send our solicitations that "THIS IS NOT A GOVERNMENT DOCUMENT."
 
In our Annual Minutes Requirement Statements, we clearly and prominently state in capitalized
letters, "THIS PRODUCT HAS NOT BEEN APPROVED OR ENDORSED BY ANY
GOVERNMENT AGENCY AND THIS OFFER IS NOT BEING MADE BY AN AGENCY OF THE GOVERNMENT."
At no point do we state or suggest that it is mandatory or required by state law that anyone must respond to our solicitation or is obligated to pay for our services.
It is clear that the Annual Minutes Requirement Statement Directors and Shareholders is not designed to resemble an invoice, bill or account statement, nor is it implied.
In fact, we state twice, both in the solicitation and in the accompanying instructions, with regard to the documents that we offer to prepare, that "You can engage an attorney to prepare them, prepare them yourself, use some other service company, or use our services."
So, we make it quite clear that we are simply offering our services to prepare these documents. Nowhere do we state or suggest that we are a State or government agency.
 
We also do not suggest or imply that the Annual Minutes Requirement Statement or the
documents that we prepare for the corporations that choose to use our services are filed with the State.
In fact, we state very clearly on the instructions page that, "These documents are not filed with the Secretary of State."
 
To ensure that there is no confusion regarding our service and how it in no way relates to the
Periodic Report, which corporations are required to pay for and file with the Secretary of State's office, we state the following in our instructions:
 
Please note: The preparation of minutes of annual meetings does not satisfy the
requirement to file the Periodic Report required by COLORADO REVISED STATUTES Section 7-90-501. To file the Periodic Report, go to
http://www.sos.state.co.us/pubs/business/FAQs/reports.html and follow the instructions.
 
So, not only do we make it clear that our service has nothing to do with the filing of the Periodic Report, we direct people to where the Periodic Report can be filed online with the Secretary of State.
There is no other use of the words "file" or "filing" in both the Annual Minutes Requirement Statement and the accompanying instructions.
In fact, in the instructions, we also state that, "Completed documents will be mailed to you within four weeks. Have each party sign the documents where indicated and keep them as permanent records."
 
Finally, we prepared documents for the complainant after his corporation hired our services and mailed them with a reminder regarding the necessity to file the Periodic Report with the
Colorado Secretary of State's office, and, again, we included the link to the Secretary's website where the Periodic Report can be filed online.
 
Therefore, in light of the inclusion of all of the disclosures, as well as our statements regarding
the preparation of minutes and how it does not satisfy the requirement to file the Periodic Report, direction to Secretary of State's website where the Periodic Report can be filed online, and our statement that the recipient can engage someone other than our company to prepare documents that satisfy the statutory requirements to hold an annual meeting of shareholders and keep
minutes of that meeting, we do not believe the complaint has any merit.
 
If you or anyone has any questions or comments, please do not hesitate to email them to us at
[redacted]
 
Very truly yours,
 
COMPLIANCE SERVICES

Response:Here at Compliances Services, all independent sales representatives are trained accordingly to practice ethical direct sales methods, in which the representative canvice the area business to business, offering the direct sales and service of our product. Compliance Services Representatives...

are required to carry their identification card that states they work for Compliance Services, not a state or federal agency. Compliance Service does not condone the use of "scare tactics" by any of our independent sales representatives, as set forth in the Independent Distributor Agreement which each representative must comprehend and sign upon employment. As stated in the receipt in which an employee from [redacted] Pharmacy has initialed and sign, "neither the distributor who sold me this product nor Compliances Services are in any way affiliated with Occupational Safety and Health Administration (OSHA) or any City, State, or Federal Government agency". Also stated is the return policy which states "all services and products of Compliances Services are guaranteed and may be returned within 30 days. A full refund will be given for the total paid if returned in original condition without any of the following: tears, holes, folds, or adhesive of any kind and is accompanied by original receipt". The cost of returning any products is at the expense of the customer.

Review: This is in regards to a recent transaction that took place on 4/16/2015. One of the company's sales reps ([redacted]) visited our Pharmacy ([redacted] Pharmacy Inc., located at [redacted]) and without properly identifying herself, sold compliance posters to one of our store employees. The employee that was working at the time was under the impression that the sales rep was a state/federal employee and that it was mandatory to purchase the items from her. The rep asked our employee to initial and sign the document without allowing much time to read the content. There is video surveillance at the store. I find this behavior very deceitful and inappropriate to acquire sales. The rep should have clearly identified herself and specified that it was NOT mandatory to purchase anything from her.I have tried to reach your customer service team via phone several times to no avail. I understand that I have 30 days to return the posters for a full refund but I am not prepared to return the items at my expense.Desired Settlement: REQUESTED MERCHANT (VIA EMAIL) TO PROVIDE A RETURN LABEL WITH APPROPRIATE SHIPPING MATERIAL TO RETURN POSTERS FOR A FULL REFUND. HAVE NOT RECEIVED ANY EMAIL REPLY OR A PHONE CALL.

Business

Response:

Response:Here at Compliances Services, all independent sales representatives are trained accordingly to practice ethical direct sales methods, in which the representative canvice the area business to business, offering the direct sales and service of our product. Compliance Services Representatives are required to carry their identification card that states they work for Compliance Services, not a state or federal agency. Compliance Service does not condone the use of "scare tactics" by any of our independent sales representatives, as set forth in the Independent Distributor Agreement which each representative must comprehend and sign upon employment. As stated in the receipt in which an employee from [redacted] Pharmacy has initialed and sign, "neither the distributor who sold me this product nor Compliances Services are in any way affiliated with Occupational Safety and Health Administration (OSHA) or any City, State, or Federal Government agency". Also stated is the return policy which states "all services and products of Compliances Services are guaranteed and may be returned within 30 days. A full refund will be given for the total paid if returned in original condition without any of the following: tears, holes, folds, or adhesive of any kind and is accompanied by original receipt". The cost of returning any products is at the expense of the customer.

Consumer

Response:

I am rejecting this response because:

The "scare tactics" was indeed used by your "agent" to sell your products. Couple of other issues:-Why is it that no one responded to my email sent directly to your company? -Why is it that no one can be reached via phone? I have logged calls showing I have made several attempts to contact you to rectify the situation. I understand that your agents may have received necessary training to comply with your standards but we are telling you that the rules were NOT followed!Please send prepaid shipping material and postage to return the posters ASAP.

Review: The sales rep acted aggressively and very pushy to make my store manager buying his poster. He threaten her if she does not buy it now she will be fined by some federal agencies. This is absolutely unethical sales practice. Although his company (ComplianceServicesUS.com) "is not affiliated with OSHA or any Federal, State or County Agencies." like it's clearly stated on the company website. I think this company is not legitimate. There is not enough contact information. Their sales reps currently walk from store to store to harrass store owner to buy their posters.Desired Settlement: They should stop this type of harrassing sales practice.

Business

Response:

From: [email protected] [mailto:[email protected]] Sent: Wednesday, February 11, 2015 4:27 PMTo: [email protected]: Website: Complaint Response