Componetech

This letter is in response to the letter stating the patient has additional concerns regarding her case.Anderson Orthopaedic Clinic has written off any monies due from the patient because of the unfortunate circumstances and out of goodwillHer account was removed from the collection agency on 9/8/We believe this matter has been resolved at this time.Sincerely,Betsy C [redacted] Chief Financial OfficerAnderson Orthopaedic Clinic

This letter is in response to a complaint filed with The Revdex.com on 9/6/and assigned ID [redacted] .The complaint was filed by a previous patient of the clinicThe patient received services from 3/6/to 4/30/Anderson Clinic billed the patient's insurance and began sending statements to the patient monthly starting with 4/15/for the balance due on the account per her insurance carrierThe first statement reflected a balance due of Sfrom the patientEach monthly statement following the 4/15/reflected a total balance due from the patient of $The patient was mailed a total of statements, with the last statement dated 8/31/None of the statements were returned by the postal servicePhone calls were placed to the patient but the patient did not answer the phone and the patient's phone would not allow for messages due to the voice mailbox being fullA letter was mailed on 5/20/giving the patient days to respond to the letter before being sent to an outside collection agencyThe clinic waited more than days before following policy and sending the account to [redacted] The patient called into our billing department twice this Week and Spoke to two separate employees who attempted to explain to the patient why she owed the money and why she was sent to collectionsThe patient refused to pay the monies due for services renderedThe patient called and spoke to the Chief of Operations and the decision was made to call [redacted] , remove the account from Collections and write off the balance due as a gesture of goodwill towards the patientThe patient was called and informed of this decision on 9/8/I have attached copies of documentation showing the date statements were created and the amount reflected on the statementI have also attached notes from an employee who had made attempts to contact the patientIt is unfortunate that this complaint was filed but the matter has been resolved.SIncerely,Betsy C [redacted] Chief Financial Officer

This letter is in response to a complaint filed with The Revdex.com on 9/6/16 and assigned ID [redacted].The complaint was filed by a previous patient of the clinic. The patient received services from 3/6/15 to 4/30/15. Anderson Clinic billed the patient's insurance and began sending...

statements to the patient monthly starting with 4/15/2015 for the balance due on the account per her insurance carrier. The first statement reflected a balance due of S58.66 from the patient. Each monthly statement following the 4/15/2015 reflected a total balance due from the patient of $72.08. The patient was mailed a total of 15 statements, with the last statement dated 8/31/2016. None of the statements were returned by the postal service. Phone calls were placed to the patient but the patient did not answer the phone and the patient's phone would not allow for messages due to the voice mailbox being full. A letter was mailed on 5/20/16 giving the patient 10 days to respond to the letter before being sent to an outside collection agency. The clinic waited more than 40 days before following policy and sending the account to [redacted]. The patient called into our billing department twice this Week and Spoke to two separate employees who attempted to explain to the patient why she owed the money and why she was sent to collections. The patient refused to pay the monies due for services rendered. The patient called and spoke to the Chief of Operations and the decision was made to call [redacted], remove the account from Collections and write off the balance due as a gesture of goodwill towards the patient. The patient was called and informed of this decision on 9/8/16. I have attached copies of documentation showing the date statements were created and the amount reflected on the statement. I have also attached notes from an employee who had made attempts to contact the patient. It is unfortunate that this complaint was filed but the matter has been resolved.SIncerely,Betsy C[redacted]Chief Financial Officer

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

This letter is in response to the letter stating the patient has additional concerns regarding her case.Anderson Orthopaedic Clinic has written off any monies due from the patient because of the unfortunate circumstances and out of goodwill. Her account was removed from the collection agency on 9/8/16. We believe this matter has been resolved at this time.Sincerely,Betsy C[redacted]Chief Financial OfficerAnderson Orthopaedic Clinic