Compositech

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***

This letter is in reference to the automotive loan for [redacted] with [redacted] *** [redacted] has traded his [redacted] with Brown’s Jaguar on December 26, Due to a clerical error on the dealership part the payoff for [redacted] vehicle was not completed until February 11th This oversight is the responsivity of Brown Jaguar and show not reflect on [redacted] or his credit historyWe at Brown’s Jaguar would appreciate any assistance in the matter.Thank you, [redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Thank you for listening to the concerns of one of Brown's Jaguar customer, *** ***. Mr*** purchased his used *** *** with 52,miles on April 15, 2017. At the time of purchase, Mr*** noticed some scratches that he identified to the salesperson. The
salesperson acknowledged the scratches and said he would work to have them removed. In addition we provided Mr*** the Environmental Protection Package at no addition charge to him. Mr*** brought the car in at a later date and the car was buffed in the areas where the scratches were. Mr*** left and called me afterwards and said that there was no way the treatment was reapplied after the paint being buffed although it had been. He also mentioned that not all the scratches were removed. I had the vehicle picked up from Mr***'s house, left him a loaner car, and brought the car back to the store to be rebuffed and the protection package reapplied once more. We brought the car back to him and he refused to take it back, still scratches on it. The driver brought his car back and I called Mr*** and invited Mr*** to perform a walk-a-round with me to verify what remaining scratches there could be. After the walk-a-round, We did se one scratch on the driver's door or rear door that I told Mr*** that I would have to take it to the body shop for that repair. He agreed to this. I also reiterated to Mr*** that the car was used and that he needed to be realistic in the outcome. He acknowledged this as well. At this point I am waiting for Mr*** to return from vacation to schedule the body shop visit, which should resolve his remaining concern.Thank you,Mark S***

Thank you for listening to the concerns of one of our customers. Mr*** has expressed concern with the vehicle description on the website, work performed (paint work), and CPO eligibility. There is a lot of equipment on vehicles now and we make sure that every effort
is place to ensure proper listing of equipment on the website. We place a disclaimer on our website stating that as well (see below). We did perform a CPO inspection on the car on 3.18.16, please see attachment, prior to Mr***'s purchase. I apologize if there was confusion about that. We reviewed the Carfax report and did not see any accidents and I'm unclear if that what was referenced for paint work. Please feel free to contact us should you have further questions. We make every effort to provide accurate information, but please verify options and price before purchasingBrown's Car Stores are not responsible for errors or omissionsAll vehicles are subject to prior saleQuoted price available on in-stock units only.? All prices are special internet prices onlyAll financing is subject to approved credit through dealer designated lenderPlease call/email/send a request for vehicle availability and to schedule a test driveThank you,*** ***

Thank you for listening to the issue of one of Brown's customers.  We use a third party company, [redacted], to perform our out-of-state DMV.  We acknowledge that there were initial delays with Mrs. [redacted] work and Brown's has provided to ATC , with Mrs....

Garrison's assistance.  We did communicate to Mrs. [redacted] last week that there seems be be an outstanding issue with the state of Maryland DMV preventing the registration and tag work to be completed.  Maryland will not share with us the nature of the "stop".  ATC was able complete the "title only" work, which was sent to Mrs. [redacted] on 6/29/16 and signed by Mrs. [redacted] on 6/30/16 with a letter stating such (see attachment).  During the course of our communication with Mrs. [redacted], we indicated that she would have to go the Maryland DMV to clear up any outstanding issues so that the registration and tags can be issued.  Please feel free to contact me should you need anything further. Thank you,Mark S[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

This letter is in reference to the automotive loan for [redacted] with [redacted] has traded his [redacted] with Brown’s
Jaguar on December 26, 2015. Due to a clerical error on the dealership part the
payoff for [redacted] vehicle was not completed until February 11th 2016. This...

oversight is the responsivity of Brown Jaguar and show not reflect on
[redacted] or his credit history. We at Brown’s Jaguar would appreciate any
assistance in the matter.Thank you,[redacted]