Ideal Water is very sorry that this problem ever existedIt all started when Mrs [redacted] told the service technician that the reverse osmosis (ro) would not be going to the new locationHer actual thought was that they would leave the faucet for the ro, but would take the roHowever, the service technician thought the ro was staying.? The next day, Mr [redacted] called our office quite upsetHe was complaining that we did not move the ro, the placement of the main system, and the main unit not hooked up properlyWhen it comes to installing a system we are at the mercy of the construction of the homeWe placed the unit where it had to go to work properly and the location was approved by Mrs***Now because of the misunderstanding that Mrs [redacted] created, Ideal Water is in a position of running a service call in North Vernon for freeBecause of drive time we scheduled four hours for this call When Ideal Water called minutes ahead of arrival, as agreed and at the agreed time we were told that we would have to come back laterThe office manager knowing that if we complied, we would have to inconvenience two other customersThis is when Mrs [redacted] thought that the office manager was rude by not complying with their requestIt was only after the service technician got there that we found out this was all because of a misunderstandingIdeal Water then moved the ro to the new homeThe service technician showed the customer that the system was hooked up properly and apologized in person for the misunderstanding Once again, Ideal Water would like to apologize for any and all fault that we may have in this unpleasant situation
A service technician went out to customer's home on Wednesday Oct 26th and found that the cause of the water was the unit sweating. We addressed that issue. While we were there we also hooked the reverse osmosis up the icemaker to help clear up the cloudiness in the ice. We also covered all of her other concerns listed. After my pleasant conversation with Ms [redacted] today, I now believe she is satisfied.
On 4/18/we installed an air handler only at a cost of $On 2/13/we got a call that the unit had a red flashing lightWe found the unit low on Freon from a cracked factory joint we repaired the joint and topped off the Freon charge to correct pressures at no charge to the customerOn 1/3/we were called to do a routine service of the system and changed the filterMy service tech noticed a small sign of oil on the coil during the cleaning the Freon pressures were fine at this timeWe priced up a replacement coil for the owner in case they were interested in changing before it became a major failure the cost was for labor, freight, and Freon that would have been lostOn 6/18/we were called to the unit not cooling properly the unit was found 1/lblow of Freon and we only charged a service callWe got another call on 8/31/for no power to the unit the service tech found the door for the filter was not installed properly and it would not allow the system to work, again we charged a service call which the customer has refused to payI think the reason behind the complaint is we are trying to collect for the service that was done in August [redacted] / President
Ideal Water is very sorry that this problem ever existedIt all started when Mrs [redacted] told the service technician that the reverse osmosis (ro) would not be going to the new locationHer actual thought was that they would leave the faucet for the ro, but would take the roHowever, the service technician thought the ro was staying.? The next day, Mr [redacted] called our office quite upsetHe was complaining that we did not move the ro, the placement of the main system, and the main unit not hooked up properlyWhen it comes to installing a system we are at the mercy of the construction of the homeWe placed the unit where it had to go to work properly and the location was approved by Mrs***Now because of the misunderstanding that Mrs [redacted] created, Ideal Water is in a position of running a service call in North Vernon for freeBecause of drive time we scheduled four hours for this call When Ideal Water called minutes ahead of arrival, as agreed and at the agreed time we were told that we would have to come back laterThe office manager knowing that if we complied, we would have to inconvenience two other customersThis is when Mrs [redacted] thought that the office manager was rude by not complying with their requestIt was only after the service technician got there that we found out this was all because of a misunderstandingIdeal Water then moved the ro to the new homeThe service technician showed the customer that the system was hooked up properly and apologized in person for the misunderstanding Once again, Ideal Water would like to apologize for any and all fault that we may have in this unpleasant situation
A service technician went out to customer's home on Wednesday Oct 26th and found that the cause of the water was the unit sweating. We addressed that issue. While we were there we also hooked the reverse osmosis up the icemaker to help clear up the cloudiness in the ice. We also covered all of her other concerns listed. After my pleasant conversation with Ms [redacted] today, I now believe she is satisfied.
On 4/18/we installed an air handler only at a cost of $On 2/13/we got a call that the unit had a red flashing lightWe found the unit low on Freon from a cracked factory joint we repaired the joint and topped off the Freon charge to correct pressures at no charge to the customerOn 1/3/we were called to do a routine service of the system and changed the filterMy service tech noticed a small sign of oil on the coil during the cleaning the Freon pressures were fine at this timeWe priced up a replacement coil for the owner in case they were interested in changing before it became a major failure the cost was for labor, freight, and Freon that would have been lostOn 6/18/we were called to the unit not cooling properly the unit was found 1/lblow of Freon and we only charged a service callWe got another call on 8/31/for no power to the unit the service tech found the door for the filter was not installed properly and it would not allow the system to work, again we charged a service call which the customer has refused to payI think the reason behind the complaint is we are trying to collect for the service that was done in August [redacted] / President