Comprehensive Prosthetics & Orthotics

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI did in fact receive a checkfor on wednesday Jan I am not surpised to see that there was an internal errors madeThank You

To Whom It May Concern,I am responding to a complaint submitted by ID [redacted] regarding the delayed refund for services providedA third party payer provided full payment for the service 9/19/The refund check was mailed to the complaint on January 13, 2017.In looking into the delayed repayment, we found an internal procedural error was made, and internal training was conductedThis will be monitored in the future.Sincerely, [redacted] ***Director of Compliance309-863-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I did in fact receive a checkfor 75.66 on wednesday Jan 18. I am not surpised to see that there was an internal errors made. Thank You.

Initial Business Response /* (1000, 10, 2015/10/12) */
To whom it may concern:
Services were initiated with Ms. [redacted] on 2/27/15. Around that time we made contact with applicable insurance carriers, which gave us information that the items provided were not covered by insurance and that Ms....

[redacted] would be financially responsible for $333.52. On 4/9/15, Ms. [redacted] took possession of the items and our office collected the $333.52 from her as it was our understanding that this would be her financial responsibility. On 4/20/15, a claim was submitted to Ms. [redacted]'s primary insurance and by 5/29/15 a response was received and the claim was forwarded to her secondary insurance. The primary insurance did not pay on the claim as was the early indication received from the initial request from them. Typically when a primary insurance does not cover an item, the secondary insurance follows suit and will not cover the items. On 6/25/15, our office received payment from the secondary insurance in the amount of $333.52, which was not anticipated from our previous conversations with them. Unfortunately this amount did not get moved down to Ms. [redacted]'s account until 7/28/15. This normally would happen on 6/25 when received 6/25. Our monthly reconciliation process catches these so we do not have an undue delay in getting monies applies to individual patient accounts, which unfortunately timing in this instance created a 33 day delay. Upon application to her account, which occurred on 7/28, a refund was requested and processed with payment made back to Ms. [redacted] on 9/14/2015. Our goal is to estimate the proper amounts at time of delivery so we do not have to issue refunds and/or cause a person to pay us for monies that will just be returned to them. This item fell into a brief hold for 33 days, which normally does not happen, but we made efforts to return her payments in a timely manner. We have systems in place to ensure that we do not hold monies and it is not our desire to receive monies undue to us. All matters should be taken care of with Ms. [redacted] and any monies due to her on the over payment paid back.
Thank you for your time and efforts on this, please let me know if you have any additional questions.

To Whom It May Concern,I am responding to a complaint submitted by ID [redacted] regarding the delayed refund for services provided. A third party payer provided full payment for the service 9/19/2016. The refund check was mailed to the complaint on January 13, 2017.In looking into the delayed...

repayment, we found an internal procedural error was made, and internal training was conducted. This will be monitored in the future.Sincerely,[redacted]Director of Compliance309-863-2046