On April 3, 2018, the day we received the complaint we located the evaluation and faxed it to the patient's primary care physicianWe also called the patient and let him know he could come in an pick up a copy of the evaluationHe did come in that day and picked it upWe recently had a change in our staff and there was miscommunication in our officeWe have addressed this issue and made corrections so that it will not happen in the future We are very sorry for the inconvenience this caused our patient
On April 3, 2018, the day we received the complaint we located the evaluation and faxed it to the patient's primary care physicianWe also called the patient and let him know he could come in an pick up a copy of the evaluationHe did come in that day and picked it upWe recently had a change in our staff and there was miscommunication in our officeWe have addressed this issue and made corrections so that it will not happen in the future We are very sorry for the inconvenience this caused our patient