Comprehensive Sleep Care Center

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I hope that this finally resolves this matter and that I no longer receive invoices from Comprehensive Sleep Care CenterThank you for your help in this matter Regards, [redacted]

August 20th, Dear [redacted] :This letter is in response to a complaint submitted to The Revdex.com on August 5th, which was assigned the ID number of [redacted] We thank you for the opportunity to provide our review of the situation and respond to this complaint with the Revdex.comDue to HIPAA laws and professional ethics, we do not provide information about specific patients, or to confirm or deny that someone was a patient in order to protect the patientThus, due to this sensitive nature, I respectfully request that this response or the original complaint assigned the ID number [redacted] is not or will not be posted to the Revdex.com - website.However, we would like to address the complaint and general issues as best we can:The issue at hand involves supplies that were provided directly to the complainant The statements received were due to a new billing company that was following up on claims that were under our aging system and through a technical glitch in our EMR system this was transferred as an aging account and the complainant did receive statements, however we adjusted the statements each time to a zero balance with no payment to be received by the complainant The last statement that sent on July 22nd, has been adjusted to a zero balance due There were no supplies provided that were not requested by the complainant and the last supplies were provided at the time of service in October, Documented calls with complainant acknowledging the error due to new billing and to ignore any statements he may receive while we work to resolve this in our system No other statements will be received I sincerely apologize for any frustration or inconvenience experienced by the complainant, and we have identified the issue and have taken steps to correct it within the new systemAgain, the complainant did not receive any supplies that were not requested and received at the time of serviceI will gladly send a letter to the complainant stating a zero balanceI hope this satisfies the complaint and as such will then be removed by the Revdex.com as there were no payments made for any of the supplies by the complainant, the balance was written off due to the inconvenience experienced by the complainantThank you for your assistance in this matterPlease let me know if this matter has been considered to be successfully resolved and again will not be posted with The Revdex.com or appear on the Revdex.com website as requested earlier in this letter.Sincerely,Rishi SCEO

August 20th, 2015Dear *** ***:This letter is in response to a complaint submitted to The Revdex.com on August 5th, which was assigned the ID number of ***We thank you for the opportunity to provide our review of the situation and respond to this complaint with the Revdex.com
Due to HIPAA laws and professional ethics, we do not provide information about specific patients, or to confirm or deny that someone was a patient in order to protect the patientThus, due to this sensitive nature, I respectfully request that this response or the original complaint assigned the ID number *** is not or will not be posted to the Revdex.com - website.However, we would like to address the complaint and general issues as best we can:The issue at hand involves supplies that were provided directly to the complainant The statements received were due to a new billing company that was following up on claims that were under our aging system and through a technical glitch in our EMR system this was transferred as an aging account and the complainant did receive statements, however we adjusted the statements each time to a zero balance with no payment to be received by the complainantThe last statement that sent on July 22nd, has been adjusted to a zero balance dueThere were no supplies provided that were not requested by the complainant and the last supplies were provided at the time of service in October, Documented calls with complainant acknowledging the error due to new billing and to ignore any statements he may receive while we work to resolve this in our system No other statements will be receivedI sincerely apologize for any frustration or inconvenience experienced by the complainant, and we have identified the issue and have taken steps to correct it within the new systemAgain, the complainant did not receive any supplies that were not requested and received at the time of serviceI will gladly send a letter to the complainant stating a zero balance.I hope this satisfies the complaint and as such will then be removed by the Revdex.com as there were no payments made for any of the supplies by the complainant, the balance was written off due to the inconvenience experienced by the complainant.Thank you for your assistance in this matterPlease let me know if this matter has been considered to be successfully resolved and again will not be posted with The Revdex.com or appear on the Revdex.com website as requested earlier in this letter.Sincerely,Rishi S.CEO

Good morning:I have been out of the office and did not receive this compliant prior to my leavingCan you please extend the time and keep it open for another week?Thanks so much,Kim N***

face="Arial, sans-serif">Dear *** ***:
We are in receipt of the communication from the RevDex.com dated December 28, regarding *** *** ***, complaint number ***. *** *** is not
merely a "customer" as referenced in your letter; rather, he is a
patient under medical care of a physician. Because confidential,
protected, and privileged medical information regarding a patient is at issue,
we have a limited ability to respond with great detail. However, we have
reviewed our records and have noted that *** *** had previously been billed
for medical services for $36. He paid this amount, but due to human
error, the payment was posted for durable medical equipment (DME) services
instead of medical services, which is the reason *** *** continued to
receive invoices. Upon *** *** bringing this mistake to our attention,
we have applied his payment to the appropriate account for medical
services. We regret the delay in bringing this issue to resolution but
have used this scenario as a training opportunity for our staff.
Comprehensive Sleep Care Center remains committed to top-notch,
patient-centered care, and we sincerely hope to continue providing care to *** *** and his family in the future. Should *** *** have any further
questions, he may contact the Comprehensive Sleep Care Center Office Manager,
Heather P***, at ###-###-####Thank you

Dear [redacted]:
We are in receipt of the communication from the RevDex.com dated December 28,...

2015 regarding [redacted], complaint number [redacted].  [redacted] is not
merely a "customer" as referenced in your letter; rather, he is a
patient under medical care of a physician.  Because confidential,
protected, and privileged medical information regarding a patient is at issue,
we have a limited ability to respond with great detail.  However, we have
reviewed our records and have noted that [redacted] had previously been billed
for medical services for $36.  He paid this amount, but due to human
error, the payment was posted for durable medical equipment (DME) services
instead of medical services, which is the reason [redacted] continued to
receive invoices.  Upon [redacted] bringing this mistake to our attention,
we have applied his payment to the appropriate account for medical
services.  We regret the delay in bringing this issue to resolution but
have used this scenario as a training opportunity for our staff. 
Comprehensive Sleep Care Center remains committed to top-notch,
patient-centered care, and we sincerely hope to continue providing care to [redacted] and his family in the future.  Should [redacted] have any further
questions, he may contact the Comprehensive Sleep Care Center Office Manager,
Heather P[redacted], at ###-###-####. Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I hope that this finally resolves this matter and that I no longer receive invoices from Comprehensive Sleep Care Center. Thank you for your help in this matter.
Regards,
[redacted]

Good morning:
I have been out of the office and did not receive this compliant prior to my leaving. Can you please extend the time and keep it open for another week?
Thanks so much,
Kim N[redacted]

August 20th, 2015
Dear [redacted]:This letter is in response to a complaint submitted to The Revdex.com on August 5th, 2015 which was assigned the ID number of [redacted]. We thank you for the opportunity to provide our review of the situation and respond to this complaint...

with the Revdex.com. Due to HIPAA laws and professional ethics, we do not provide information about specific patients, or to confirm or deny that someone was a patient in order to protect the patient. Thus, due to this sensitive nature, I respectfully request that this response or the original complaint assigned the ID number [redacted] is not or will not be posted to the Revdex.com - website.However, we would like to address the complaint and general issues as best we can:1. The issue at hand involves supplies that were provided directly to the complainant 10.9.14. The statements received were due to a new billing company that was following up on claims that were under our aging system and through a technical glitch in our EMR system this was transferred as an aging account and the complainant did receive statements, however we adjusted the statements each time to a zero balance with no payment to be received by the complainant.
2. The last statement that sent on July 22nd, 2015 has been adjusted to a zero balance due.
3. There were no supplies provided that were not requested by the complainant and the last supplies were provided at the time of service in October, 2014
4. Documented calls with complainant acknowledging the error due to new billing and to ignore any statements he may receive while we work to resolve this in our system
5. No other statements will be received
I sincerely apologize for any frustration or inconvenience experienced by the complainant, and we have identified the issue and have taken steps to correct it within the new system. Again, the complainant did not receive any supplies that were not requested and received at the time of service. I will gladly send a letter to the complainant stating a zero balance.
I hope this satisfies the complaint and as such will then be removed by the Revdex.com as there were no payments made for any of the supplies by the complainant, the balance was written off due to the inconvenience experienced by the complainant.
Thank you for your assistance in this matter. Please let me know if this matter has been considered to be successfully resolved and again will not be posted with The Revdex.com or appear on the Revdex.com website as requested earlier in this letter.Sincerely,Rishi S.
CEO