Comprehensive Testing & Therapy Center

Dear [redacted],
On December 17, 2015, we sent you a letter, advising you that the deposit for the property located at [redacted],was forwarded to the owner of the property as he requested.  We also advised you that as of that date, he now was in pocession of the Security...

Deposit and that you would be hearing from him.
I am enclosing a copy of our letter advising you of this.  Also, I am enclosing a copy of the Security Deposit Transmittal that was sent to you by Mr. [redacted] personally.
I have never heard from you since you returned the keys to our office. I know that on December 9, 2015, at 9:40, you called the office to talk to the property manager, and left a message.  On the same day at 10:29, she tired to call you back and left you a message.  Since that time we have never heard from you, until I got this letter from the Revdex.com.  I believe that since Sunburst Properties was not involved with the disbursement of your deposit and we are not the owner of the property that you should be contacting, Mr. [redacted] directly. 
Thank you
[redacted]

To answer [redacted]'s letter, I do not believe that we mistreated her when she signed her documents in 2009.  Typically when people come in early to sign their papers we are happy, especially when they sign on a Friday (which was the day that they signed)  If I came by her house to...

serve a notice for non payment of rent, I would not ask anything about belongings in he garage, as I was just there to discuss rent and nothing more.  I don't believe a rent check was misplaced by someone in the office, it was just late.  Notices for non payment of rent are not served unless we can not reach the tenant by phone or they don't return calls.  If I had spoken to her regarding this, and if in fact a check was misplaced there would never have been a need for me to come to the property.  Of course we do drive by the properties that we manage, as this is part of our Management Service for the owners.When [redacted] and Craig came into the office to give their 30 day notice, they gave us a specific date as to when they would be out.  Then an additional time was requested, which was accomodated, even though we had a anxious owner with a Mortgage Payment due and wanting the property re-rented as soon as possible.  We even had to put people off that wanted to see the property, as we awaited the keys being returned.  When the keys were returned, we sent out a locksmith to re-key the property as we do this when tenants vacate and [redacted] was still there delaying the process for showing the property and doing the necessary repairs even longer.  We had already postponed showings 2 times based on the word that the tenants would be out and were gone and they were not.Once we got into the property damages were discovered.  We sent the tenants a letter along with the Security Deposit Settlement (which I have attached) and copies of the pictures that we had taken.  This explained everything that was deducted from their deposit.  As of this date, the letter has not been returned which means that they have received the letter.  We have pictures to substantiate the deductions, which exceeded the Security Deposit.  The owner doubts that he will ever be repaid.  [redacted] is more than welcome to come by the office and view the pictures.  If you need me to send copies I can.  [redacted] did call the office to speak to us and left a message and we did call her back and never heard back from her.I am sorry that she is upset and stating the things that she has.  I always thought we had a positive working relationship, until now.  I tried to accomodate all of her requests during the time that she lived in the property and I don't feel that she was mistreated at all, I feel just the opposite.