Compressionstockings.com

This customer used [redacted] to purchase a product off of our websiteWithin the [redacted] interface HE CHOSE the ship to address which happened to be his old addressHe refuses to see the truth and that is that the error was all his doingNot a big dealHe is not the first person to do itPlease feel free to contact [redacted] and confer with them and they will confirm the shipping address is other than he provided on this complaintIn Fact, I will attach screen shots of his [redacted] payment & dispute so you can see the addressThe address he had the product shipped to was less than miles away down a straight road and the customer couldn't be bothered to go check with the current residentsAfter all of the long full explanatory emails I have exchanged with this customer and his inability/unwillingness to deal in reality, we do not wish to do business with him in the future without an apology

Hello [redacted] If you didn't like my attitude or my tone, for that I apologizeLook at it from my point of view though for a momentAnytime someone damages a garment, it's never their faultWe don't put our fingers through them, but we are always to blame:/ I had already authorized you to return the pantyhose without the original box this morning, the only proviso on the exchange was that you purchase donning gloves so that we could all be sure another pair would be much less likely to be damagedI think that is very fair Please watch the 2nd video here: [redacted] It shows you how to put on compression pantyhoseIf you are pulling hard, you are doing it wrong (Dismiss if you feel it doesn't apply to you)Opaque style garments are more forgiving then sheer ones areSheer are thinner and therefore more fragile Please go back through and read our previous correspondenceInitially I offered you a discount on up to pairs to offset the cost of the pair that was damaged and the "one and only chance" was a later offer of replacementWe are not trying to make enemiesQuite the contrary, we would like all of our customers to walk away happy so they come see us again laterI realize we have an uphill battle getting you to that place but if you stick it out with us, you will become one of our happy customers over timePromise:)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have already explained that I do not have the packaging that the business is requiring for a return so I'm unsure of how I'm supposed to return the item If they are willing to accept them back without it then that's fine Again, I cannot stress enough the fact that this is not only about the item is the blatant rudeness for no reason I cannot talk to my customers like that; if I choose to do so I'm out of my job Please stop blaming me for "yanking" and "damaging" the item I have been wearing them for years, I'm been professionally fitted and instructed on how to put them onI'm happy to send back the stockings but as I initially stated in the first email I do not have the original packaging In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: [redacted] ID # [redacted] , [redacted] ***: [??? ????? ?????] I again contacted [redacted] to know where is my package with the tracking number that provided by the sellerThey answered me that [redacted] Mail processed this package when it was in the United StatesThe sender has selected an economical non-trackable service for this shipment Yes, with the purchase was offer insuranceHowever, the seller does not have that service for $ to another country will not have a track number to track at all, and the track number that the seller provides, operates only within the USA [redacted] *** Revdex.com [redacted] *** [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The owner himself did admit that he was disrespectful or "lost his cool" with me, which just further confirms and supports my complaintI was horrified by his words and aggressive behaviorI simply want a new pair of stockings, of a refund of the $that I paidIt is the least he can do after what he said to me, how I was treated as a customer by the owner of this business, and for my original complaint: the faulty compression stockingsRevdex.com, if necessary, please look into his Facebook reviews for his business CompressionStockings.com for further evidence of what this company lacks in customer service, as well as another complaint of aggression towards a customerI am certainly not alone on this experienceThank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

This customer has worn these stockings for monthsYou can see from the images that the rest of the stocking is fine except the areas that she wore through while wearingCommon sense should tell you that you can't wear thin stockings with no other footwear or protection indefinitely without consequenceThe customer refuses to take no for an answer and doesn't think she should be responsible since the booklet didn't say to wear shoes Do Leggs pantyhose say on the packaging you need to wear shoes with them? Does that actually need to be said??? Just so the Revdex.com and anyone else who reads this has a more accurate picture of what happened, here is the email that the customer states was "riddled with aggression and accusations"Nothing has been changedBottom line here is the customer wore the garment everyday and should have done something to protect them rather than walk through them and then try to get a free replacement months later While we do feel for the customer for her disability, it was she who ranted and ravedShe repeatedly threatened, berated and cursed me in an effort to get her way Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] *

Revdex.com:At this time, my complaint, ID *** regarding Compressionstockings.com has been resolved. The company mailed the product to my home a couple of weeks after I filed a complaint with the Revdex.com. Thank you for your assistance.
Sincerely,*** ***

The customer service correspondence in relation to my queries re the issues described below was poor: a somewhat aggressive denial that their conduct was "deceptive" in any way (quite debatable) but no acknowledgment of or apology for the impact of the non-disclosed stocking delay nor offer to make amends
ISSUES - They failed to disclose at time of ordering:
(i) the ordered item was not stock; and
(ii) that where not-in-stock items are selected for international delivery there will be a delay prior to dispatch - typically one week - while the stock is sourced from their supplier
Based on a (largely irrelevant) explanation they provided about how nstock items are shipped directly by suppliers to US addresses, I now understand that both issues are systemic (i.ebuilt into their process) the failure to disclose the not in-stock status of items and the dispatch/stocking delay applicable to international orders of such items
In this case, despite having selected their expensive (3x standard shipping cost) express international shipping service their failure to advise the stocking delay deprived me of the opportunity to select an alternative in-stock item (to ensure the selected item to be delivered by the required time) or simply default to the cheaper, standard shipping optionAs it turned out the one week delay in dispatch meant that the item was not able to be delivered within my family's required day window prior to international travelAs a result my mother was unable to use the compression stocking for her travel
Without the week-long pre-dispatch delay, under their shipper ***'s standard delivery timeframe range for the express shipping service the item would have been comfortably delivered in time for our travelIn my view any customer in this circumstance has a reasonable expectation that a material applicable stocking delay would be advised to them at point of ordering, even more so if an express shipping option was selected
To clarify: I'm not suggesting they promised the item would be delivered or shipped by a certain date or within a particular time-frameI am suggesting that their failure to disclose during the ordering process a systemic stocking delay (for all out of stock products for international delivery) that would significantly increase the overall delivery time, whilst still accepting an express shipping premium paid by the customer, is poor, verging on deceptive, customer service
Potential remedies suggested by me to "make it right" - either:
- refund the difference between the express and standard shipping charge (as they failed to effectively provide the express service)
- resend the ordered item to the US address my mother would be staying at whilst in the US so she could at least the stocking for her return flight
Other than their somewhat aggressive denial of deceptive conduct (essentially disputing semantics) there was neither an acknowledgement of the poor customer experience nor any response to my request for a remedy to "make it right"

Revdex.com:At this time, my complaint, ID *** regarding Compressionstockings.com has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I tried to submit a return request on the business websiteThe process does not workI followed the instructions & all that happened is that the site sent me back to the product listing & did not allow me to submit a return requestYou need to update your web codingI call d twice during business hours to request a RA #Both times no one answered, I left two messages but no one returned my call or responds to my messageI have the RA # the business finally sent me via email (on 6/**) after I filed the Revdex.com complaintI will return the item using the RA# on July **At that time I will let the Revdex.com know if the business provides the refund I requested
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
How would you know what price I did or did not find what are you psychic. I feel sorry for anyone who makes the mistake of doing business with you, because you are just about the most unprofessional person I have ever done business with on the InternetYou provide the bare minimum of service that you can get away with, and by the way I received my refund todayDon't bother to respond because I am just going to delete anything from the Revdex.com without reading it, so do yourself a favor and rip someone else off.
*
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello *** ***.
I don't know what time you tried calling, but if it's after business hours or during a peak call time you won't get throughMost customers will try back shortly after and they can get an agent on the lineAt any rate, you have been refunded through ***
(your payment method) the amount of $There was a $deduction for the original shipping charge to get the item to you which you become responsible for when returning the only item on an order***

*** *** customer service isn't helpful, at allThey process the shipment and hand it over to a local carrier in your countryThat local carrier does not have the ability to update the *** *** tracking which is why when a package is sitting in the post office for months, none of us know it until it gets returned for not being picked up or an issue with the addressInsurance is included in the cost of the shipment, however if you tell us to mark the value low so that you can avoid taxes, we can no longer insure for the value of the productIf you tell us not to insure it, you are also telling us we are not responsible if there is a problem
While it has been a while since you ordered, that does not mean the package is lostWe have had packages come back from Russia and Ukraine as many as or months laterIt's a long time yes but we have no control over the processes in foreign countries

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I should not be necessary for me to drive anyplace to retrieve a package that was supposed to be sent to me, and if he really cared about his customers he would have at the very least sent a letter to the old address explaining the situationThis person just said oh well it's your mistake tough luck *** and would not lift a finger to help someone who has been a loyal customer for a couple of years nowFor all I know the package could already have been returned a decided to keep my money just for spite, and seeing as how I was treated I would not put it past him to do just thatI thought it was pretty funny that he deciding not to business with me, as if I would ever even think of doing business with him againI had already planned not to do business with him after the way I was treated at his very first responseBesides tell him I already found a better supplier who sells the same product for $cheaper, and probably has much better customer serviceas well
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I should not be necessary for me to drive anyplace to retrieve a package that was supposed to be sent to me, and if he really cared about his customers he would have at the very least sent a letter to the old address explaining the situationThis person just said oh well it's your mistake tough luck *** and would not lift a finger to help someone who has been a loyal customer for a couple of years nowFor all I know the package could already have been returned a decided to keep my money just for spite, and seeing as how I was treated I would not put it past him to do just thatI thought it was pretty funny that he deciding not to business with me, as if I would ever even think of doing business with him againI had already planned not to do business with him after the way I was treated at his very first responseBesides tell him I already found a better supplier who sells the same product for $cheaper, and probably has much better customer serviceas well
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The business owner is completely in his accusationsI have not worn these stockings for months; I received them in the middle of July and the problem started just weeks laterI tried calling the company, and they never answeredI had no choice to continue wearing the stockings since then, due to the medical condition that requires that I wear them 24/Of course I wore shoes with the stockings when shoes are required (i.eoutdoors and anywhere that is not my home), however the manufacturer states nothing about socks required with their product in any of their instructions for useAs I told the owner, *** does not always allow for a sock to be worn due to the extreme swelling of limbs/extremities, so it would only block circulation, cause excessive heat on these degree days, and further the discomfortAll of these points are irrelevant anyway, since I noted that the manufacturer of the product says nothing about requiring socks indoorsI work from home and hardly leave my house, and the owner accused me of doing otherwiseHis email also assumed my own habits of wearing the stockings, solely because I purchased two and it was wintertime, yet he has no idea what my purchases say about my use (and was incorrect anyway)i have purchased these stockings on multiple occasions from various sellers (through my physical therapist, from a competing site, etc) and have never had an issueThese are also not "pantyhose" - they are thick compression stockings and to dismiss them as such is also irrelevantAlmost all of his responses are complete accusations and assumptions of my lifestyleI did not in any way, shape, or form, threaten this man, berate or curse at himWhen he told me I was being dramatic about the very disease his company should be serving, I responded the way anyone would - especially as the owner of a company spoke to me - I was deeply upset and hung up sobbingThis was exacerbated by his offensive comments and judgments of the skin of my feet, which are from my disability.
As noted in his email, he made other assumptions about me being like other costumers who allegedly try to scam him into new stockingsI find that really disrespectful to make that assumption and judgment when that was not my motive or goal at allI simply had a product complaint about something that happened just weeks after receiving a product, and the owner's own customer service rep told me that he would never give a refund, it is just his nature, which I sadly found out on my ownAll I wanted was an honest company to stand by their product and send me a new one in exchange for my old ones (which I can only send back after receiving a new pair, as I cannot go without them, even for short periods)The owner of a company should never belittle a customer the way he belittled me, he did not even consider anything I said as truth, as he already wrote me off as someone he would not help, and continued to judge meI think his attitude is clear in his response hereThank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

This customer resides in [redacted]. 
If all goes smoothly, then yes, 20 days is about the expected delivery time. If the package gets held up in customs or at the local post office for pick up, the package can and will sit there until they decide to turn it around which could take...

months. It is not uncommon for the local post office to send a "pick up" slip to the customer that doesn't get to them or it accidentally gets thrown out with junk mail and the package just sits at the post office.
The customer CHOSE to waive the insurance and value declaration (see image 1) on this shipment so was sent with no insurance and no value declaration, in all likelihood to avoid import taxes.
All international customer MUST click the first checkbox to confirm they understand an order can take over 30 days to be delivered. 
The 2nd box is optional and was checked REMOVE insurance on this shipment (see image 2).
We even specify that if they choose this and the package gets lost we have no responsibility for it.
While it has been about 2 months, it would be unlikely the package is lost. I still expect it to show up here or there in the next month or 2.

As of today 7/** this customer's return has not been received. Why its taking 20 days to send it in I have no idea. This is just prolonging the delay of a resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

How would you know what price I did or did not find what are you psychic. I feel sorry for anyone who makes the mistake of doing business with you, because you are just about the most unprofessional person I have ever done business with on the Internet. You provide the bare minimum of service that you can get away with, and by the way I received my refund today. Don't bother to respond because I am just going to delete anything from the Revdex.com without reading it, so do yourself a favor and rip someone else off.  
 * 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I have already explained that I do not have the packaging that the business is requiring for a return so I'm unsure of how I'm supposed to return the item.  If they are willing to accept them back without it then that's fine.  Again, I cannot stress enough the fact that this is not only about the item is the blatant rudeness for no reason.  I cannot talk to my customers like that; if I choose to do so I'm out of my job.  Please stop blaming me for "yanking" and "damaging" the item.  I have been wearing them for years, I'm been professionally fitted and instructed on how to put them on. I'm happy to send back the stockings but as I initially stated in the first email I do not have the original packaging. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]