Compressor Parts Unlimited

January 17, 2017 Dear Revdex.com: My name is DeAnna [redacted]; I am the Accounting Manager for Compressor Parts Unlimited. We are responding to the above case ID 11904121, filed by [redacted] with [redacted], Inc. Compressor Parts Unlimited (CPU) began doing business with [redacted] Inc. In October 2015....

Our first Invoice was dated 10/6/2015 for work completed. I am attaching a report of all the invoices billed and payments recieved. We have all invoices signed by the company after all work is completed and prior to billing the company. [redacted] was the Salesman on this Account. Ms. [redacted] states that CPU took unauthorized possession of equipment and that we were told to stop. From October 2015 until February 2016 we were repairing equipment that we were told to repair, all completed work was invoiced and some invoices were paid. All of a sudden, the last week of January 2016 we were told, by [redacted] the Accounting Manager, there was an issue. [redacted] met with [redacted], and was informed that there was an issue with the billing. He sat down and went over all invoices with her and even removed several invoices that she had requested be removed. On my spreadsheet you will see invoices dated 02/01/16, these are the invoices he redid, the work was performed from October — December 2015. This was the first time we were aware of any issues. Our work and repairs were never brought up as an issue. All of our work is warrantied, even if we have to use a third party. After this meeting, I personally reissued a statement with all of the changes on invoices she requested be changed and I asked her to review the statement. I never got a response from [redacted], I left several messages for [redacted] to call me to discuss the statements so we were both on the same page, no calls were ever returned. CPU agreed to allow [redacted] and [redacted] to make weekly payments, per their request. This was done in good faith. Every week 1 would have to call to see if there was a payment for us to pick up on Friday. There were many weeks she missed payments as you can see by my reports. On June 8, 2016 we picked up a check dated 05/31/2016, at which time we asked if there would be a check on Friday, 06/10/16 we were told that there was an issue with our invoices. So I again tried in June 13. 2016 to get [redacted] to review our accounting and make sure we were both on the same page with invoices. I NEVER got a response from here. On December 2, 2016 [redacted] gave us the last check we have received from them. The following week I called to see if we could pick up our weekly payment due on December 7, 2016, at which time [redacted] answered the phone and told me there would be no payment that week. I was surprised and asked her why not and she responded it wasn't in the budget to pay us this week". [redacted] proceeded to tell me that the company planned to pay us off by the end of 2016. She also began to complain that our records didn't match hers and that there was no way they were paying any finance charges. I reminded her of the two previous attempts I had made to review all invoices and that she had never responded. I also reminded her that I sent her a detailed statement every month and she had never called to dispute any invoices. [redacted] became irritated and told me she was too busy to do my job. I called every week until the last of December 2016 but was never given a check or a call back from [redacted]. Our Vice President, Charles [redacted] is the person who has personally gone out each week to pick up the checks and has tried to work with [redacted], unfortunately neither [redacted] nor the owner of [redacted] would talk to him. Mr. [redacted] has dealt with the receptionist [redacted] weekly. Even when we were not given a response on payment, Mr. [redacted] has called himself or gone out to the company and talked with [redacted]. On December 29, 2016 Mr. [redacted] went out to [redacted] to try to pick up payment, he was told there was nothing there and that [redacted] was not in the office. Mr. [redacted] informed [redacted] that we were sending the company to collections if we were not paid off completely by the end of the year. We have tried to work with [redacted] and [redacted] for almost a year now. Instead of working with us they try to find fault months after either work was done or billed. In good faith we request they pay off the balance of their account. We are willing to write off the finance charges to clear up this matter. The bottom line is all the work was performed, and invoices were signed prior to us being informed of any issues. Payments were being made for several months and all work was completed before [redacted] stated there was something wrong, [redacted] owes us $ Feel free to contact me if you need further assistance, my direct line is 661-745-5731. Sincerely, DeAnna [redacted] Accounting Manager  Compressor Parts Unlimited