CompSource

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Website was just very deceivingI purchased items from other places and when you put in your address to get shipping, that is normally sufficient Regards, [redacted]

This was fully credited on 12-30-to the customer's [redacted] account Once the product was fully returned, it was credited in full on 12-30- Originally, customer returned the product without a cable

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The seller claims that I did not contact them about the damaged item until after the day warranty had passed; this is incorrectI spoke with Tom L [redacted] about the broken item on 7/9, which is days after my purchase on 6/I simply asked if I could send the item back a few days after the day warranty, when I returned back to the USI understand that Olympus has a strict policy with returns and the seller is working directly with them - however, the seller takes absolutely no responsibility in remedying this, just simply repeats the return policy of Olympus, directing me to deal with the company, who offers the option of getting it repaired for a feeSurely there is something Compsource can do, but they will not budgeI have never had such a terrible customer service response from any company Regards, [redacted]

We issued a pick up label for the customer so they wouldn't have to incur any shipping costs The item was inspected and refunded in full $on 1-8-on his Visa Card ending ***

This was refunded in full via Paypal on 3-2-

This order has been canceled and refunded in full This item is a popular item and unfortunately PNY cannot make them quick enough for the demand When the order was placed, the product stated it was a manufacturer drop-ship and it was not in-stockI do apologize any confusion but the ETA’s(estimated time of arrival) are from the manufacturer and we have no control over how quickly we get these itemsWe have cancelled and refunded the order

From: [redacted] Date: Tue, Mar 1, at 10:AMSubject: Re: You have a new message from the Revdex.com serving Greater Cleveland regarding complaint # [redacted] .To: [redacted] < [redacted] >Hello ***,Thank you for the action on this dispute.Compusource has refunded my PayPal account for the full amount and also changed their listingRegardless, I would like to pursue this issue since it seems clear that they were in the process of sending me a single camera, rather than the 4Pack that was advertised on their website and through Google ShoppingI have stated to their salesperson through an email that I would still like the items that I ordered for the price and quantity that they clearly listed on their website.Thanks again, [redacted] ***

The customer was sent the correct Manufacturer part number that he ordered online The product he wanted is over $and a different Manufacturer part number He paid less than $for the product he received We have already resolved the issue by sending the customer a pick up label via Fedex https://www.fedex.com/apps/fedextrack/index.html?tracknumbers= [redacted] &cntry_code=us Once the product has been received by us and inspected, we will refund the customer

The customer ordered a lamination module and it cannot be ordered as a standalone unit, the SDprinter must be ordered to go with it [redacted] emailed [redacted] at 9:15am today, 7-22-to see how he would like to proceed We can cancel and Credit in full if the customer wants to cancel, [redacted] is waiting to hear back from the customer to see what he would like to do

Your orders have been canceled $was refunded yesterday and the amounts of $and $have been refunded today on your American Express Card totaling $ Thank you

This product was delivered by [redacted] with Tracking [redacted] on 4-14-at 11:20am to the [redacted] Address We have requested more information from [redacted] since the customer is saying he did not receive it The [redacted] driver should have been contacted by now to see if he remembers this location Unfortunately, we need to wait for paperwork showing [redacted] will assume fault As of today, we have not seen any paperwork from [redacted] accepting loss of the package If we did receive the paperwork, another product would have been shipped At this time, we have requested information again with [redacted] so hopefully they will get back with us soon today, the customer requested that a replacement should not be sent so hopefully the claim gets approved and we can refund the initial delivery Thank you, Cathy CompSource, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Unfortunately, the customer's card was not issued in the United States so the Address Verification could not be completed which means the sale could not complete and the customer's card could not be charged If the customer would like me to call the bank to see what the issue is, I would be happy to I just need the contact information, including phone number and extension and the person's name We never charged the sale and will never be paid for the transaction We would like to get the products to the customer as soon as possible but we need to be paid for the products first Sometimes, the banks hold funds even though the transaction has not been completed but we can call to let them know the issue and they will release them Please email me the bank info so I can clear this issue up My email is [redacted] or call me 800-413-x *** Thank you

Hello,I attachedOrder Invoice.Visa Transaction Details.N*** Certificate of Guarantee.all the emails I send it for Compsource but the didnot reply.emails between me and [redacted]

Any returned item Must always have Original Packaging, this has been a policy of ours for over years Any Warranty work Must be done through the manufacturer Within days, if the product is defective, the customer could return to us for a replacement *ONLY if Original packaging is included The serial numbers and barcodes are included on the Manufacturer's packaging and cannot be replaced without it We clearly state this on our policy http://www.compsource.com/info/policies.asp 30-Day Return PolicyAny part returned for credit or replacement must be made within days of original shipment and accompanied by an RMA#All items returned for credit or replacement must be returned in a resalable condition and with all original unmarked packaging including blank warranty cards, manuals driver disks, etcAny item returned with a damaged box will be charged a $rebox feeProducts returned for refund will be subject to a minimum of 15% restocking feeThere is no restocking fee for products returned for replacement within days of the original shipmentCPU's, memory, hard drives and select other items are not refundable but available for defective replacement onlySome items may have a refer-to-direct policy; the manufacturer is imposing thisRefer to the site for a listing or click hereShipping charges, software, consumables and custom configured systems are not refundableCompSource Incdoes not guarantee compatibility.Since the customer does not have the Original packaging, he will have to get the Warranty work done through the Manufacturer, *** This desktop has a year Warranty so the customer can contact [redacted] for the warranty work 866-695-or by contacting their website us.***.com If the customer had the retail packaging shipped to him we would have been able to get him a replacement, however he does not so can contact [redacted] for the warranty replacementThank youThe customer did "click" the box "agreeing to our POLICIES" when they made their purchase online on our website

The customer's original refund was rejected since it was beyond days We were able to Submit a refund today directly into the customers email account via paypal You sent $to [redacted] @sbcglobal.netHe made an error when buying "Thought I was buying a cased SSD and missed the mSATA description Also not compatible with my MB Would like to exchange for a compatible SSD CT500MX200SSDis compatible" Since he did not make another purchase, 15% restock should have been applied We waived the 15% restock fee and refunded the $today directly to his Paypal email

The manufacturer is shipping this directly to the enduser They are letting me know the longest it will take is 10days Once I get the tracking information, I will forward it to the enduser