Compton Law Firm

I am in receipt of your letter dated September 20, wherein there were complaints made and the client wishes not to pay her bill because the case was unsuccessfulPlease be advised that we take such matters very seriouslyAs such, I am providing this rather lengthy responseI have personally received the highest ethical and client ratings an attorney can receiveThese ratings come from anonymous questionnaires to judges, clients, and peersWe take on a client' s case and promise them hard work and diligence; however, no attorney can guarantee a resultWe understand that child custody cases are very emotional and we try to be very understandingMoreover, we always try, within reason, to work with our clients on their bills and amount dueWe have previously made a good faith effort to work this this client on her past-due billAs you will see below, she communicated two issues to meI resolved one issue in her favor and attempted to resolve the other.We dispute the allegations contained in the complaintFirst, there is no one named " [redacted] " working at this law firm [redacted] Law firm is owned by Dustin [redacted] and the only time this client contacted or attempted to contact Mr [redacted] was in response to a bill that she did not want to payMoreover, [redacted] is one of the attorneys employed by the firmThis particular client has had many, many phone calls, face-to-face meetings, and a trial with her attorney and she should be very aware of .his nameThis particular client retained our firm to represent her in a custody dispute in return for [redacted] 's hourly fee of $We charged her a retainer fee of $and the agreement was that we would bill against this retainer and when the retainer ran out she would receive subsequent bills for additional workAfter the retainer fee ran out, this client did receive a subsequent billWhen she received the bill, she had two complaints: (1) that she could not pay the entire bill, to which we advised her that she could make payments on the bill over timeHer second (2) issue was a disputed $service item on 6/As a customer com tesy, this particular item was deducted from her billI notified the client that the service item had been removed and asked her if there were any other particular charges that she disputed or had a question aboutTo which she never responded and opted to file a complaint with the Revdex.com.Next, I would like to address her statements "I began receiving bills that I owed thousands to Mr [redacted] I was finally able to speak to one of his secretaries who assured me that I owe nothingcontinued to receive bills.I spoke to the secretary again who assured me that didnot owe a bill..yet again when I tried to contact Mr [redacted] I could not get a response."Unfortunately , this person not only has the name of her attorney confused, she has some of her time-lines mixed upFmthermore, I aggressively dispute that she unsuccessfully tried to contact Mr [redacted] and I further dispute that she was ever told that anyone from this law office has ever been firedThe first time she attempted to contact Mr [redacted] was regarding her bill and was in response to Mr [redacted] 's emailing her billing statementShe is correct that she called in a couple of times and spoke with the secretaries wherein she relayed case specific information and did inquire as to her amounts owedBoth times she called in would have been prior to her retainer fee running out and she would not have had a balance dueMoreover, our file notes do show where she called in asking about her bill after the retainer ran out, to which she was informed that we do billing on the 1st of each month and her statement (nor anyone else's for that matter) had been generated yetFinally, it appears the main reason for her complaint is that she wanted to "receive bills for the cost as they arise rather than on large bill at the end." This is exactly what she, as well as all of our other family law clients, receiveShe admits in her complaint that she was contact by Mr [redacted] that the retainer had ran out (This "Contact" was actually her Receiving a bill in the mail) and that she paid $She then goes on to state that she received additional billsThis is exactly the caseThe reason why her last two bills were much larger than $is because of trial preparation and the attendance of trialUnfortunately, that is how the majority of cases proceedthere will be several months where there are minimal or even no charges and then one or Two months where there are significant chargesHere, specifically her retainer fee ran out in May and she was billed for an additional $ She paid$toward this bill and then received a credit for $In June and July she was billed fortrial preparation and the August bill contained the services for the July trialHowever, she never paid anything beyond the $500.00.Our services charges are derived from actual time spent on the caseThe client is provided a statement which details our specific actions during that service item chargeThis client was provided those statementsThe first time she attempted to communicate with MT [redacted] was in response to her final bill and this communication was via email and not telephoneAs such, we have the communications showing her depiction of the circumstances and her allegations to be inaccurateI offered to assist in setting up payment plans but she had no interest in making any additional payments and never got back to us with a proposed amountRather than hold up to her end of the bargain , or at least communicate with me what she could pay or what specific service· item she disputes, she opts to file a complaint with a third party.If the representative of the Better Business Bureau has the interest in reviewing the time logs, billing statements, email communications, and call log notes, me or a member of my team would be more than happy to meet with you to produce and discuss sameI do have around emails to this client wherein I tried to help resolve the issue, asked her for specific issues, offer to make payment arrangements, and offered to (and did) print out additional detailed statements, charges, and logs

I am
in receipt of your letter dated September 20, 2017 wherein there were complaints made and the client wishes not to pay her bill because the case was unsuccessful. Please be advised that we take such matters very seriously. As such, I am providing this rather lengthy response. I have personally...

received the highest ethical and
client ratings an attorney can receive. These ratings come from anonymous questionnaires to judges, clients, and peers. We take on a client' s case
and promise them hard work and
diligence; however, no attorney can guarantee a result. We understand that child custody cases are very emotional and we try to be very understanding. Moreover, we always try, within reason, to work with our clients on their bills and amount due. We have previously made a good faith effort to work this
this client on her past-due bill. As you will see below,
she communicated two issues to me. I resolved one issue in
her favor and attempted to resolve
the other.We
dispute the allegations contained in the complaint. First, there is no one named "[redacted]" working at this law firm. [redacted] Law firm is owned by Dustin [redacted] and the
only time this client contacted or attempted to
contact Mr. [redacted] was in response to a bill that she did not want to pay. Moreover, [redacted] is one of the attorneys employed by the
firm. This particular client has had many, many phone calls, face-to-face meetings, and a trial with her attorney and she should be very aware of .his name. This particular client retained our firm to represent her in a custody dispute in return for [redacted]'s hourly fee of $200.00. We charged her a retainer fee of $3000.00 and the agreement was that we would bill against this retainer and when the retainer ran out she would receive subsequent
bills for additional  work. After the retainer fee ran out, this client did receive a subsequent bill. When she received the bill, she had two complaints: (1) that she could not pay the entire bill, to which we
advised her that she could make payments on the bill over time. Her second (2)
issue was a disputed $80.00 service item on 6/23. As a customer com tesy, this particular item was deducted from
her bill. I notified the client that the service item
had been removed and asked her if there were any other particular charges that she disputed or had a question about. To which she never responded and opted to file a complaint with the Revdex.com.Next, I would like to address her statements "I began receiving bills that I owed
thousands to Mr. [redacted] . .. I was finally able to speak to one of his secretaries who
assured me that I owe nothing... 1 continued to receive bills... .I spoke to the secretary again who assured me that 1 didnot owe a bill.. ..yet again when I tried to contact Mr. [redacted] I could not get a response."Unfortunately , this person not only has the name of
her attorney confused, she has some of her
time-lines mixed up. Fmthermore, I aggressively
dispute that she unsuccessfully tried to contact
Mr. [redacted] and I further dispute that she was ever told that anyone from this law office has
ever been fired. The first time she attempted to contact Mr. [redacted] was regarding
her bill and was in response to Mr. [redacted]'s
emailing her billing statement. She is correct that  she called in a couple of times and spoke with the
secretaries wherein she relayed case specific information and did inquire as to
her amounts owed. Both times she called in would have been prior to her retainer fee running out and she
would not have had a balance
due. Moreover, our file notes do show
where she called in asking about her bill after the retainer ran out, to which she was informed
that we do billing on the 1st of each month and her statement (nor anyone else's for that matter) had been generated yet. Finally, it appears the main reason for
her complaint is that she wanted to "receive bills for the cost as they arise rather than on large bill at the end." This is exactly what she, as well
as all of our other family law clients, receive. She admits in her complaint that she was contact by Mr. [redacted] that the retainer
had ran out (This "Contact" was actually her Receiving a bill in the
mail) and that she paid $500.00. She then goes on to state that she received additional bills. This is exactly the case. The reason why  her last two bills were much larger than $500.00 is because of trial preparation and the attendance of trial. Unfortunately, that is how the majority of cases proceed... there will be several months
where there are minimal  or even no charges and then one or Two months where there are significant charges. Here, specifically her
retainer fee ran out in May and she was billed for an additional $399.00.  She paid$500.00 toward this
bill and then received a credit for $101.00. In June and July she was billed fortrial preparation and the August bill contained the
services for the July trial. However, she never paid anything beyond the $500.00.Our
services charges are derived from actual time spent on the case. The client is provided a statement which details our specific actions
during that service item charge. This client was
provided those statements. The first time she attempted to communicate with MT. [redacted] was in
response to her final bill and this communication
was via email and not telephone. As such, we have the communications showing her depiction of the circumstances and her
allegations to be inaccurate. I offered to assist in setting up payment
plans but she had no interest in making any additional
payments and never got back to us with a proposed amount. Rather than hold up to her end of the bargain , or
at least communicate with me what she could pay or
what specific service· item she disputes, she opts
to file a complaint with a third party.If the representative of the RevDex.com has the interest in reviewing the time logs,
billing statements, email communications, and call log notes, me or a member of
my team would be more than happy to meet with you to produce and discuss same. I do have around
5 emails to this client
wherein I tried to help resolve the issue, asked her for specific 
issues, offer to make
payment arrangements, and offered to (and did) print out additional detailed statements, charges, and logs.

Complaint: [redacted]
I am rejecting this response because:
It’s false, I know exactly who my attorney was his name is [redacted] I apologize for the error in my first email. However, I stand by what I said in regards to the bill I received from [redacted] law. I was billed for meetings,conversations and paperwork that was never done nor was I ever made aware of. The person that responded to my original complaint to the Revdex.com is nothing more then an employee of their billing department. He knows nothing about my case but what he has been sent to bill me for. He said in his response that the only reason I didn’t won’t to pay was because my case was lost and and that I had multiple meetings and phone conversations with [redacted] witch is completely untrue. I mad [redacted] one of his secretaries I was made to contact with any questions or if I had evidence for [redacted] regarding my case that I was displeased with the bill I had received. She assured me that it was wrong and would have it fixed. I was sent a bill again but instead of 3,999 it was for $396 I called to make sure it was the full bill. She’s assured me that it was. I wrote a check for $500 witch would leave me with a $100’s in my account to put towards the court date. About a week later I received the same bill again. I again called and talked to [redacted] about it she again said she would look into it and would call me back. When she called back I was told to trash it and the only bill I would receive now would be from my actual court date and nothing more. Since then I have received the same bill over and over. I continue to disput the amount that they say is owed not because my case was lost but because it’s wrong. By my calculations I shouldn’t owe no more than 1,400. I have repeatedly asked for accurate and de bills with exact times and days. I was told that’s how their bills look and wasn’t going to get it any other way by Dustin from the billing department. [redacted] has in fact changed secretary’s three times without making me aware of it. I would send email after email to these women after not getting a response back from [redacted] to only receive a response from them saying They no longer work for him anymore. I found this to be stressful in an already stressful time in my life and completely unprofessional. I was sending private and personal information to these women that no longer was employed by [redacted] Law or [redacted] that for all I know has been shared with anyone and everyone. I also have numerous emails that I sent to [redacted] and all three secretaries with no response from [redacted] and with response from the secretaries that they no longer work for him. I’m happy to send in for review if you would like to see them. 
Sincerely,
[redacted]