Comptrol Technologies, Inc.

My balance due for the utility use has been paid to zero every month. Mounting late fees due to confusion about paperless billing - which I never signed up for - are unjustified. I do not feel I owe late fees when my bill has always been paid in full upon receipt of the paper bill I have contracted to paySincerely yours,
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On 5/21/15, the resident logged on to website and they must have signed up for paperless billing, the note states it was entered -by residentOn 7/10/15, one of our resident responded to the residents concern and opted the resident out of paperless billing
On 5/22/15, the resident called
and asked for her late fee to be waived and it was as a one time courtesyOur late fee policy was explained to her and she was told we were not authorized to waive any in the futureHer payment due on 5/5/was received on 5/7/which is the one that was waived. Her payment for July was received on 7/17/15, due on 7/5/She paid less the late fee, therefore leaving a balance of $Her payment for Aug was received on 7/27/15, however she again did not pay the prior late fee, therefore a balance remained on the account which results in another late feeOn 8/20/15, she was explained the late policy again and still refused to pay the prior late fees and was informed that her late fees will continue to incur until she brings her account currentAll payments are applied to the oldest charge first, so the balance remaining on her account is utilityAgain, she sent her payment for Sept less the $late fees now on her account and on 9/9, another late fee was appliedThis happened again in Oct and Nov and now again for Dec because she refused to pay the first late fee that she incurred by paying her bill on July 17th versus the 5th.We are contracted by the property where the resident lives and the late fee policy has been explained to the resident multiple timesUnfortunately, she refuses to pay the fee that was incurred due to paying late in JulyTo date, she has incurred $in late fees and we are not authorized to waived more than one, which has been explained as well
Thank you!

On 5/21/15, the resident logged on to website and they must have signed up for paperless billing, the note states it was entered -by residentOn 7/10/15, one of our resident responded to the residents concern and opted the resident out of paperless billingOn 5/22/15, the resident called and asked
for her late fee to be waived and it was as a one time courtesyOur late fee policy was explained to her and she was told we were not authorized to waive any in the futureHer payment due on 5/5/was received on 5/7/which is the one that was waived. Her payment for July was received on 7/17/15, due on 7/5/She paid less the late fee, therefore leaving a balance of $Her payment for Aug was received on 7/27/15, however she again did not pay the prior late fee, therefore a balance remained on the account which results in another late feeOn 8/20/15, she was explained the late policy again and still refused to pay the prior late fees and was informed that her late fees will continue to incur until she brings her account currentAll payments are applied to the oldest charge first, so the balance remaining on her account is utilityAgain, she sent her payment for Sept less the $late fees now on her account and on 9/9, another late fee was appliedThis happened again in Oct and Nov and now again for Dec because she refused to pay the first late fee that she incurred by paying her bill on July 17th versus the 5th.We are contracted by the property where the resident lives and the late fee policy has been explained to the resident multiple timesUnfortunately, she refuses to pay the fee that was incurred due to paying late in JulyTo date, she has incurred $in late fees and we are not authorized to waived more than one, which has been explained as wellThank you!

This company has not mailed out a billing statement over the last two months Because of this, they have tacked on a $late fee which is 20% of our utility bill As it stands now due to the lack of billing statements, we've been hit with two back to back late fees totaling $ We originally tried their so-called "paperless" billing earlier this year and the e-mails that were supposed to come from Comptrol were also sporadic I can't help but wonder what is really occurring with our billing statements? Is it just us or are there plenty of other recipients of Comptrol experiencing unnecessary late fees due to Comptrol's inability to remain consistent with e-mailing or snail mailing billing statements to us Our other financial obligations are paid on time and in several instances, in advance just to stay ahead

My balance due for the utility use has been paid to zero every month.  Mounting late fees due to confusion about paperless billing - which I never signed up for - are unjustified.  I do not feel I owe late fees when my bill has always been paid in full upon receipt of the paper bill I have contracted to pay.Sincerely yours,[redacted]

The dates of the complaint do not coincide with the notes on the account. After reviewing the notes and conversations that took place, we can see how some parts of the conversation can be mis-interpreted but they are not inaccurate. Unfortunately the customer wanted our company to make an...

exception of our policies because he forgot to pay his bill. The associate explained that we offer to waive a late fee as a one-time courtesy which he had already used for a prior late fee. Unfortunately we do need to remain consistent with our policies and the customer wanted an exception that our associate was not able to provide. We apologize for not being able to accommodate the customers request, but we do stand behind our consistency policies. On a further note, the customer wanted to personally speak with the President of the company. As with many organizations, that is just not always possible. Therefore, we hire competent staff to assist in those occasions, we do not believe this is uncommon when you have many customers. So again, we apologize for not having the ability to forward customer calls to the President of the company. Thank you.

The customer was mailed a bill along with all other residents at the community as our print file indicates, which is measured and metered in bulk by the postal service, in a timely manner each month. Once we issue the bills to the postal office, we have no more control over the delivery of...

that bill. Any customer can say they didn't receive the bill. We have promoted paperless billing for several years on our bills and our website. The current bill of this customer was due on 11/5/14. He spoke to our office on 11/20/14 with the option to pay over the phone & receive a late fee waived as a "one-time courtesy" which we would do for any customer, and he still chose not to pay, even though the late fee was waived. He then received a notice on the door by management 'reminding' him to pay his bill. It is now the 2nd of Dec, with another bill due on 12/5 and the Nov bill is still unpaid. This is the 3rd late payment received by this customer in 11 months. Our company also offers EasyPay (auto-deduct) at no additional charge to avoid any postal issues, also declined by the customer.

On 5/21/15, the resident logged on to website and they must have signed up for paperless billing, the note states it was entered -by resident. On 7/10/15, one of our resident responded to the residents concern and opted the resident out of paperless billing.
On 5/22/15, the resident called...

and asked for her late fee to be waived and it was as a one time courtesy. Our late fee policy was explained to her and she was told we were not authorized to waive any in the future. Her payment due on 5/5/15 was received on 5/7/15 which is the one that was waived. Her payment for July was received on 7/17/15, due on 7/5/15. She paid less the late fee, therefore leaving a balance of $15. Her payment for Aug was received on 7/27/15, however she again did not pay the prior late fee, therefore a balance remained on the account which results in another late fee. On 8/20/15, she was explained the late policy again and still refused to pay the prior late fees and was informed that her late fees will continue to incur until she brings her account current. All payments are applied to the oldest charge first, so the balance remaining on her account is utility. Again, she sent her payment for Sept less the $30 late fees now on her account and on 9/9, another late fee was applied. This happened again in Oct and Nov and now again for Dec because she refused to pay the first late fee that she incurred by paying her bill on July 17th versus the 5th.We are contracted by the property where the resident lives and the late fee policy has been explained to the resident multiple times. Unfortunately, she refuses to pay the fee that was incurred due to paying late in July. To date, she has incurred $75 in late fees and we are not authorized to waived more than one, which has been explained as well.
Thank you!

Comptrol Technologies is a rip off. Not only do they charge customers on a "equally distributed" basis, which is not fair. They also charge a $25 late fee for a payment submitted one day late and/or when the company convientely post the payment. I have resided at this Apartment Complex for well over 4yrs, not once have I payed my water/sewer/trash/admin. Fee late. I do not have any control whether the postman deliver my water bill in enough time not to incur a late fee. Life sometimes happen. If Comptrol Technologies want payments submitted by the 5 of every month, then the company should be sending certified bills to there customers, making sure there is allotted time to submit a payment or have a grace period in place or submit bills vie email.

The dates of the complaint do not coincide with the notes on the account. After reviewing the notes and conversations that took place, we can see how some parts of the conversation can be mis-interpreted but they are not inaccurate. Unfortunately the customer wanted our company to make an...

exception of our policies because he forgot to pay his bill. The associate explained that we offer to waive a late fee as a one-time courtesy which he had already used for a prior late fee. Unfortunately we do need to remain consistent with our policies and the customer wanted an exception that our associate was not able to provide. We apologize for not being able to accommodate the customers request, but we do stand behind our consistency policies. On a further note, the customer wanted to personally speak with the President of the company. As with many organizations, that is just not always possible. Therefore, we hire competent staff to assist in those occasions, we do not believe this is uncommon when you have many customers. So again, we apologize for not having the ability to forward customer calls to the President of the company. Thank you.

These are just some people that want to steal some people's money from their pocket . First, they don't charge people for their equal use , but every month I have to pay $85 even if I'm out of the town .Also, if I want to set my count for automatic payment and they want to charge extra fees every month , they are horrible.

The customer was mailed a bill along with all other residents at the community as our print file indicates, which is measured and metered in bulk by the postal service, in a timely manner each month. Once we issue the bills to the postal office, we have no more control over the delivery of...

that bill. Any customer can say they didn't receive the bill. We have promoted paperless billing for several years on our bills and our website. The current bill of this customer was due on 11/5/14. He spoke to our office on 11/20/14 with the option to pay over the phone & receive a late fee waived as a "one-time courtesy" which we would do for any customer, and he still chose not to pay, even though the late fee was waived. He then received a notice on the door by management 'reminding' him to pay his bill. It is now the 2nd of Dec, with another bill due on 12/5 and the Nov bill is still unpaid. This is the 3rd late payment received by this customer in 11 months. Our company also offers EasyPay (auto-deduct) at no additional charge to avoid any postal issues, also declined by the customer.

As said before, we are not 'authorized' to waive further late fees. We offer one as a courtesy to all customers regardless of the reason why they are late per account. The late fees and money due for utilities are retained by the property. Our company is a 3rd party billing company that collects the utility reimbursement by the residents for the owners of the property. If late fees are incurred, it is up to the property management to waive or refund. The customer has been explained this process and to our knowledge has not contacted the management. The property management has the final say for waiving late fees. Attached is the screen shot from the website showing the resident opted into paperless billing. Thank you

My balance due for the utility use has been paid to zero every month.  Mounting late fees due to confusion about paperless billing - which I never signed up for - are unjustified.  I do not feel I owe late fees when my bill has always been paid in full upon receipt of the paper bill I have contracted to pay.
Sincerely yours,

This company has not mailed out a billing statement over the last two months. Because of this, they have tacked on a $10 late fee which is 20% of our utility bill. As it stands now due to the lack of billing statements, we've been hit with two back to back late fees totaling $20. We originally tried their so-called "paperless" billing earlier this year and the e-mails that were supposed to come from Comptrol were also sporadic. I can't help but wonder what is really occurring with our billing statements? Is it just us or are there plenty of other recipients of Comptrol experiencing unnecessary late fees due to Comptrol's inability to remain consistent with e-mailing or snail mailing billing statements to us. Our other financial obligations are paid on time and in several instances, in advance just to stay ahead.